Windows

How can I get my PC to wake up?

Windows 10

Episode 1465

Don from Montana

Don has an HP machine running Windows 10 and it's having problems when it goes to sleep. Leo says that he should make sure "Hibernate" is disabled. That causes a lot of problems. It can also not wake up from regular sleep, and it's been a long-running problem in Windows that doesn't really have a fix. He could just set up the display to turn off but disable sleep. Most of the power being used is by the display anyway.

Why won't Windows 7 activate?

Microsoft Windows 7

Episode 1465

Mike from Kentucky

Mike reinstalled Windows 7, but it won't authenticate. He contacted Microsoft and they want him to buy Windows 10. Leo says that can happen when modifying a computer significantly to the point that Windows doesn't recognize it as the same computer. But Microsoft still supports Windows 7, and they can reassign his serial number to the new configuration, so that's odd. It may be that using reinstall disks that didn't come with his computer could be causing it.

Why can't I recover Windows?

Windows 10

Episode 1464

Melita from California

Melita tried installing the Spectre Meltdown patches and now she's having issues with Windows. Leo says that the problem may be due to the antivirus companies not updating so that she can install it. Microsoft has to update Windows Defender with a patch to her registry that says it's ready. She tried doing a system recovery to reinstall Windows and now she can't do anything. Leo suspects that Melita may be having issues with her hard drive. Or her optical CD install discs have gone bad. It could also be a larger motherboard failure, like a dead motherboard battery.

Why does my computer freeze up?

PC

Episode 1463

Jim from Laytonsville, MD

Jim has a Windows 7 computer and about two months ago it started messing up his mouse, which freezes up anywhere from a few seconds up to 5 minutes. It usually happens after checking his email and then going online for a while. Then he exits out and the mouse freezes and he has to reboot. Leo says that there's probably something running in the background that's slowing down his computer and causing processes to back up. Leo suggests trying another browser, like Google Chrome.

How can I update my Windows tablet?

NuVision Windows Tablet

Episode 1463

Steve from Portland, OR

Steve has a NuVision Windows tablet and when he turned it on, it wanted to update, but it can't because there isn't enough space on the drive. How can he update it? Leo says that the biggest problem these tablets have is that there's no space to update it, and it's not possible to connect a thumb drive to do it. He did put a 64GB microSD card into the slot, but that didn't work either. Leo says that's because it probably has to update to the internal memory. Steve can try downloading an updated version of Windows 10 Creators Edition using the Media Creation tool. It could work.

How to Identify Bootup Problems

Slow bootup times have always plagued many Windows computers, and it can often be tricky to figure out what causes it. Often times, it's as simple as a hard drive going bad. When hard drives start to wear out, the operating system can have difficulty reading all of the sectors on it. If it happens to come across bad sectors during the bootup process, it will have to repeatedly attempt to read that sector until it finally works. This can extend the time it takes to boot the PC up by several minutes.

Is my computer compatible with the Windows 10 update?

Windows 10

Episode 1462

Stan from Victorville, CA

Stan is trying to update his computer, but he can't download the files (there's an exclamation point). So he turned it off and turned it back on and it updated anyway. Leo says that it's likely his computer was made compatible by Microsoft and when he turned it back on, it did the update because it was ready to. Windows also has a troubleshooter that could help.

Why does it take so long for my computer to boot up?

Dell Inspiron 17R

Episode 1462

Matthew from Austria

Matthew gave his mother in law a Dell computer Inspiron 17R 571 running Windows 10, but it's taking 5 minutes to boot up. Leo suspects that the spinning hard drive may be starting to fail, with difficult to read sectors. It could also be software that's hanging up the bootup process. Matthew should try using the boot log to see what may be causing the issue. He can get to this by holding the Shift key while its booting, and he can choose to create a boot log on the root level of the drive named bootlog.txt.