Windows XP

How can I transfer files from my Windows XP computer to my Windows 7 computer?

Episode 1179

George from Tarzana, CA

George would like to know the best way to transfer his files from his old Windows XP computer to his Windows 7 system. Leo says that Microsoft has a files transfer program built into Windows that does a fairly good job. But this is a great opportunity for George to make a backup. He should go and buy a USB external hard drive, and backup everything in his Documents folder. The advantage to this is that he'll have a backup on a separate drive while transferring his files over to the computer.

Will a Windows 7 laptop work with a Windows XP printer/scanner?

Episode 1158

Daryl from Ashville, NC

Daryl hasn't gotten a new computer in 20 years and he recently got an HP printer and scanner. Will a Windows 7 laptop run with devices that are XP compatible? Leo says sure it should. Just make sure the drivers are compatible. He should go to the HP site and look under drivers. If it says Windows 7, he's golden. But even under XP, it's probably alright.

Why can't my Windows XP machine boot up?

HP Stream

Episode 1156

Louis from Palos Verdes, CA

Louis downloaded something and now he can't do anything when he boots up. Leo believes that the computer's hard drive is failing and that's what is causing the computer to stall on boot up. Especially considering it's an old XP machine. Given the issues Louis is having, it's unlikely from something that Louis installed. Leo says it's not really worth fixing.

How can I get my XP desktop back after installing Webroot?

Windows XP

Episode 1138

Betty from Menneffee, Ca

Betty bought Webroot software for her XP Machine. She renewed and reinstalled it. Now she sees nothing on her screen. The problem with XP is that Microsoft no longer supports it and flaws are making Betty vulnerable. No antivirus will protect her from those vulnerabilities. Leo suggests going into the programs and uninstall everything and start from scratch. Also, here are a few steps Betty can take to protect herself since Microsoft has stopped supporting XP:

Why can't my computer see all of my hard drive?

Hard drive

Episode 1114

James from San Diego, CA

James just bought a 3TB hard drive, But Windows XP only sees less than a TB. Leo says that's not surprising. The bios of the computer may not see all the hard drive, but the OS is so old that it may not see it all either. For 3TB, he would need GUID. He can partition the drive into smaller chunks, though. He'll need a disk manager to do it. The XP Disk Manager should be able to handle it.

How can I use XP online safely?

Episode 1107

Richard from Huntington Beach, CA

Richard is having issues connecting to the Internet after cleaning out his computer. It's loaded with Windows XP and he can't download any browsers. Leo says that Microsoft stopped updating Windows XP and if he can't install something like Chrome, then there's a problem that worries Leo. He says he can go onto Google, but can't run Chrome, only Internet Explorer. Leo says that he can use XP online, but only if he's careful. Here are steps to protect yourself since Microsoft has stopped supporting XP:

What happened to my admin account in XP?

Episode 1105

Mark from Charlotte, NC

Mark has a Windows machine and he took Leo's advice and created a limited user account out of his admin account. But he lost his original information as a result. Leo says the trick is to create a separate admin account first, then modify the existing account as a limited user. But he can't even see the original account.

The chatroom says to try rebooting his system into Safe Mode. Then he should look for the account. It could be hidden and going into safe mode will enable him to find it.