Steve recently installed Norton AntiVirus off his Windows Vista machine, and now he's having all sorts of trouble. Now he gets a master boot record error. Leo says that's the file that starts up the computer and it's damaged. And there's also a other problems Steve is dealing with. This is why Leo hates Norton. Norton can quarantine system files and that messes up the entire works. You also probably didn't uninstall all of Norton, either. At this stage, you need to just bite the bullet and reinstall Windows. And do it with Windows 10 while you're at it. Another option is to use Linux.
Bruce got an old computer and he is planning to do a reinstall of Windows Vista. He's wondering if he can wipe out all the partitions, but he's worried that he won't be able to restore it if he needs to. Leo says that Windows will save restore points, but Vista didn't have a restore partition with the Windows installer on it. So he'll have to keep the disc for restoring it if the need arises. Bruce should just understand that Vista doesn't have many updates anymore, so he should be careful using it online. If he can, he should try and get a copy of Windows 7.
Johnny's computer runs Windows Vista and he's having trouble logging into Gmail. He gets a "Bad Gateway" error. Leo says that Vista may no longer be supported by Gmail. It could also be that clicking on a link to get to Gmail may just be a bad link.
Leo recommends installing Linux on that old Vista PC with XUbuntu. It'll look just like Windows, but will be more modern. His computer will run faster too.
James has downloaded Windows Vista updates and he wants to keep them around in case he needs to update it again. Leo says Microsoft's official site is catalog.update.microsoft.com. There's also technet.microsoft.com. He should do them soon because Vista's end of life is in April. James could actually update to Windows 7 or 10 and it'll run lighter and better on that older machine, though.
Peter has been having trouble with Windows Vista taking forever to check for updates and download. Should he reset Windows Update? Leo says to be careful about that. There can be a blocked update and Microsoft has a fix for that. A failed update can block any future updates and he'll have to get rid of that update and start over. Leo says he can also do an offline update. Peter can download the service pack and update it manually. Leo says that eventually, he's going to want to run Windows 10. He'll have to buy it, but it would be worth it. He should at least get Windows 7.
Joe's wife can't remember the login on her old Windows computer. Leo says that on older Windows Vista computers, security isn't as good as it is now. There used to be a hidden administrator account. Leo recommends trying "administrator" or "admin" with blank password. If that works, she can get in and create a new account to move her stuff over too. There are also programs that she can run that can crack the password. NT Crack is one. But to use it for college?
Harry is reinstalling the Windows Vista OS on a friend's computer and now it's connected to "an unidentified" router with a local access only. He can't get online. Leo advises connecting via hardwire. If that works, then it's a setting that's not allowing it to get online. A driver may need to be downloaded as well. Getting the motherboard drivers from the manufacturer could solve it.
Alan wants to know when Windows Vista will stop being supported. Leo says that Windows XP recently ended it's support life, and Windows Vista support ends in 2017. Windows 7 support will end in 2020. Windows 8 support ends in 2025. It's usually every ten years. So by then, he's going to want to update.
Mike has an older HP computer running Windows Vista. Can he put an SSD in it to speed it up? Leo says probably not. Older machines aren't fast enough to handle the speed of an SSD, which is rated for SATA 2. So unless the PC has a SATA 2 connector, Mike won't see any benefit at all. With the cost of an SSD, he would be better off getting a new computer. Of Course, he could also just upgrade to Windows 8 and get a boost that way.
Jason has an old HP computer running Windows Vista, with no recovery disks. Leo says Jason could contact HP and ask them to send him recovery disks for a nominal fee. Or, Jason can go to Newegg and pick up an OEM version of Windows 7 and install it cleanly. Leo hates it that PC makers don't give recovery disks anymore.