Roger's Windows 7 desktop PC isn't updating anymore. Have they stopped supporting it? Leo says no, Windows 7 is still supported. Roger may just have a stuck update that's preventing the others from being installed. Here's a tech note from Microsoft on how to clear it.
Lisa is having trouble with her Windows update -- it keeps updating the same files. Leo says that sometimes Windows update fails or gets blocked and it can't get past the failed update. So the updates stack up. It could be that running as a limited user is preventing her from updating. Lisa should log into Windows as an Administrator and then run update. She can also run Microsoft's FixIt utility. She should also just run critical updates, not the optional ones.
An analysis of all the patches that Microsoft released in 2013 shows that nearly 100% of all exploits and vulnerabilities could be removed if administrator rights were revoked, and users ran as a limited user.
Admin rights key to mitigating vulnerabilities, study shows (ZDNet)…
Phil's laptop has a problem with Windows update, and he's been told the only way to fix it is to reinstall Windows. Leo says that's probably the best bet since sometimes updates get stuck and if an update fails, Windows can't skip over it and it can't continue.