Lauren's laptop has green horizontal lines. She tried to restore her OS and that seemed to fix the lines issue, but now she's dealing with Windows installation issues. Leo says that's interesting because the green lines usually point to a hardware issue. Leo says that it's important to install all the updates, otherwise she's vulnerable to security issues.
Kahn knows that when he visits the family for the holidays, they're going to ask him to fix their computers. He's working on one but he has to deal with restarts when running each update. Leo says that every once in awhile, Microsoft has a "rollup" of multiple updates to get him up to speed. But unless he brings a disc with all the updates on them, he'll just have to work through rebooting for each and every update. It's a pain.
Annette bought a Dell Desktop PC running Windows 7. She's got it setup to run automatic updates, but now it's failing to complete an update. Leo says that once it fails at an update, she'll keep getting a message about it until it successfully applies it.
Jerry replaced his hard drive recently and now he's getting Windows Vista update error - Error 8024a000. Leo says that it seems to be an issue with removing the McAfee or Norton AVS that came with the system recovery discs. He recommends removing McAfee. Then once that's done, he should try again to update it.
Larry is having trouble getting updates on Windows 7. He ran "Fixit" and it says the update database is corrupted. He tried a few other Microsoft solutions, but they haven't helped either. He's stuck and can't get new security updates.