Mark's computer has had the upgrade icon appear for Windows 10, but he doesn't want to be a beta tester. Leo says that message is the Microsoft reservation icon for upgrading to Windows 10. They've been doling them out randomly to Windows 7 and Windows 8 users who have compatible hardware. He can reserve it, and when it's ready, it will automatically download and upgrade it. But not before he says "yes" a final time. What if he wants to cancel his reservation?
Last week, Samsung turned off Windows Update because they were unable to bring new drivers to the party. Leo says that is a horrible idea and that Samsung is causing serious security issues in doing that in their Windows machines.
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Chuck runs Windows 7 via Boot Camp on the Mac. After Windows did an update, it wouldn't boot up anymore. It would just keep rebooting by the time it would get to the login screen. He can boot up into Safe Mode and do a restore, but it doesn't help.
Ivan is frustrated because he can't seem to update to Windows 8.1. It keeps giving him an error after downloading 2 GB. It's very frustrating because he is a truck driver and he has to use his mobile data to do it.
Lauren called a week ago about her computer that wouldn't stop updating, and green lines she was seeing on the display. Leo told her to keep updating the OS. She said it took a week to update and the green lines disappeared. Now it runs perfectly. Leo says that's why he sets his updates to go automatically -- so they update as it goes.
Lauren's laptop has green horizontal lines. She tried to restore her OS and that seemed to fix the lines issue, but now she's dealing with Windows installation issues. Leo says that's interesting because the green lines usually point to a hardware issue. Leo says that it's important to install all the updates, otherwise she's vulnerable to security issues.
Kahn knows that when he visits the family for the holidays, they're going to ask him to fix their computers. He's working on one but he has to deal with restarts when running each update. Leo says that every once in awhile, Microsoft has a "rollup" of multiple updates to get him up to speed. But unless he brings a disc with all the updates on them, he'll just have to work through rebooting for each and every update. It's a pain.
Annette bought a Dell Desktop PC running Windows 7. She's got it setup to run automatic updates, but now it's failing to complete an update. Leo says that once it fails at an update, she'll keep getting a message about it until it successfully applies it.
Jerry replaced his hard drive recently and now he's getting Windows Vista update error - Error 8024a000. Leo says that it seems to be an issue with removing the McAfee or Norton AVS that came with the system recovery discs. He recommends removing McAfee. Then once that's done, he should try again to update it.
Larry is having trouble getting updates on Windows 7. He ran "Fixit" and it says the update database is corrupted. He tried a few other Microsoft solutions, but they haven't helped either. He's stuck and can't get new security updates.