Chris wants to know why his ATMs will require an update costing $10,000. Leo says it depends on what your license options are, but those ATM machines are running on old versions of Windows, like Windows XP, and they have to keep them updated for security purposes. And it would be expensive to update to a new version of Windows. So it depends on the license you have. What about Windows 7? Leo says that Windows 7 will go end of life in January 2020.
John's daughter has a computer that needs to update. Should he wait for the next one which is coming in a month? Leo says you can, it's only a feature update. But Microsoft really wants you to upgrade or they will eventually end of life your version. And if you're computer can't handle the update, then you may be stuck having to buy a new computer. It's a mess. If you can update, then do so, but don't force it. As long as you're getting the monthly security updates, you're OK.
Andrew got burned by the MicroSD counterfeit cards that Chris Marquardt talked about here. Leo says that Andrew bought them on Amazon and he says that Amazon has got to start vetting these vendors to make sure they aren't selling counterfeit or bogus SD cards. The important thing to remember though is "if it sounds too good to be true, it often is." Caviat Emptor.
Carmine is having issues updating Windows. He's behind and can't update to "1809." He's on 1803. Leo says that 1809 wasn't a good update, and Microsoft just skipped it and moved on to 1903. Eventually, Carmine will get it. There are ways to force it, and he can "check for updates." But Leo says that feature updates aren't as important as security updates. Eventually, it'll come.
Kyle's Asus ROG Laptop isn't charging after a recent Windows 1803 update, and there hasn't been a patch for two years. What can he do? If Asus doesn't offer a fix, he should try the Windows 10 battery diagnostic by pressing the Windows key and typing "battery." Microsoft may troubleshoot and download a patch to fix it. If that doesn't do it, then it just may be that his battery is depleted and just won't take a charge. It would have to be replaced.
John keeps getting mixed signals that his Windows 10 computer isn't updated with the 1803 update. One place says he is, but another log says he isn't. What can he trust? Leo says that 1803 was a so-called "feature update," and the green checkmark means that he's up to date with the important security updates, not the features that were added. Some users have experienced problems with the 1803 update, and Windows will roll back to the previous update, minus the security fixes. So John shouldn't be in too huge of a hurry to update.
Leo says he'll need the Windows Media Creation Tool. He can start over and tell the Windows installer to use an external drive as its temporary drive. It's supposed to work.
Lou is constantly being bugged by Microsoft to upgrade to Windows 10. Leo says Lou should. It's important to keep up to date (whether he wants it or not) to keep his hardware protected. But with a low storage device like Lou's Acer, he can't really update. Leo says in that case, it's incumbent on Microsoft to figure out how to update it. If he can't update, even if he wants to, and he's just being harassed by Microsoft, that's just bad.
Jim says that every time he does a Windows update, something goes wrong. It always deletes the restore point after updating, too. Leo says that Windows is deleting the restore point because he doesn't have room for a second one. Freeing up space on the drive could help. Leo doesn't trust restore points though, anyway. They don't work very well.
Roger has a similar Acer Cloudbook that can't be updated. Can he turn it into a Chromebook? Leo says it's possible. There are online open source Chromebook installs out there. Another option is to use Windows Media Tool to create a USB key to create an install of Windows 10. Then he could try installing that.