Don noticed that Microsoft has a new update called an "Optional Quality update." What is it, and should he run the update? Leo says that it's likely a fix for a previous update or a new set of hardware drivers. Leo usually waits a few weeks on those to see if they break connectivity on peripherals like printers, scanners, etc.
Gloria wants to know if she should install the recent Windows 20H2 update. Leo says that Microsoft has really made things more difficult by changing the naming conventions for the updates. They used to use a numerical year and month, but that wasn't very clear because people thought it was a year. So they wouldn't update to 2004, even though that was the Spring 2020 update. So they changed it to the first half, second half. That means that 20H2 is the second-half update. The good news is that it's a feature update, and you can defer it. Eventually, Microsoft will require it.
The latest March Windows update has killed her Kyocera printer. Microsoft says that her manufacturer needs to update their drivers, while Kyocera says that Microsoft needs to make it. Leo says that Martha is caught in the middle. Microsoft says that they are working on a fix, though, so hopefully, they will have it soon. Until then, there's a workaround.
Jackie is trying to download and install the latest Windows update to her husband's Toshiba laptop. It won't. Leo says that the update isn't out yet, and it's possible that the computer she uses isn't ready for it, or it won't be supported. But it's only a feature update, not a security update. So it's nothing to be overly concerned about. But it's definitely time to look for a new one. Leo recommends Dell, HP, or Lenovo.
Brian has a Dell PC and after the recent Windows update, he had to reinstall all of his apps. Leo says that's unusual behavior, and it usually comes after a feature update, not a security update. That's why Leo recommends only doing critical security updates, not the optional ones. And it's shenanigans like this that Leo tends to avoid using Windows in favor of Linux. But updating Windows while still using it is a very tricky thing. It's like pulling a table cloth out from under the dishes while eating dinner. Sometimes, it just doesn't work right for a small percentage of people.
Phil updated his Windows 10, but it installed the enterprise version instead. Now he's getting a wrong serial number error. Leo says he could buy it, but that isn't cheap. The easiest thing to do is download the Windows Media Creation Tool and reinstall the consumer version that came with the computer. If he is going to go with Windows Pro, he can just go into the settings under System => Change Product Key and input the pro serial number after the upgrade.
Joe got a vintage world war II 16mm movie camera for Christmas and managed to get in contact with the original owner's family. They sent him the accompanying movie projector along with many other artifacts of the owner's experience in WWII. He's been looking for the double perforated film that it uses, and after months of searching, he found the film for it.
Joe is having issues with his microphone mixer app after a Windows update. Leo says that an update of the third-party soundcard driver should be able to restore access to it. Thanks, Microsoft!
Walter recently logged into Windows 10 and his profile has gone blank. What happened? Leo says that a recent Windows 2004 update has a bug that caused the profile to disappear. The good news is, that your data is still there on the hard drive, the so-called "new profile" just can't see it. KB4549951 is the update. One solution people have reported is to reboot your machine six-eight times. That brings back your data. The profile may also be there in settings but renamed with .000 or .bak.
If users go to Microsoft's Windows Update Page, they will be rewarded with the latest updates, rather than having to wait. That's because Microsoft now considers you a "seeker." The most recent update is 20H2. But you'll have to update to the 2004 update before you can do it, otherwise the update could be corrupted and your system damaged. Which Leo says is annoying because 2004 is a minor "feature" update.
John is getting a warning that his version of Windows 10 is nearing its end of service and he needs to update to the latest version. But when he tries that, it then says his PC isn't supported for the latest version. So now what does he do? Leo says that is the most annoying issue, where Microsoft infers that users have to buy a new computer because Windows 10 will stop be supported for the hardware. It's a very hostile way to act towards users.