Lanny says that Windows 10 is not updating properly, and he can't update Adobe Creative Cloud until it works. Leo says to run the Windows installer and select REPAIR. There's a good chance that the caller is dealing with a corrupted update file. The System File Checker should solve that problem. There is also a reset routine within Windows (Windows Key + Recover) that can also address the issue. Worst case, backup your data and reinstall Windows. But that's a last resort.
Jim was updating Windows 10 when his network turned off suddenly. He turned it back on, and Windows turned it off again! What could be causing that to occur? Leo says that your computer can go to sleep when it's not being used, but your devices can fall asleep as well. Leo recommends looking into the driver properties and see if there's a sleep option that's been enabled. If it has, turn it off. Leo also recommends upgrading to an external wifi card for your computer.
Gary wants to know if he upgrades to Windows 10, will Microsoft Office still be on his computer? Leo says yes, it will, and you can upgrade Windows 10 for free. Google the Windows Media Creation Tool. You can then install on top of Windows 7, and nothing will change except the OS.
Jim updated to Windows 10 vs. 1903 and now he's lost sound support and can't record. Can he downgrade? Leo says he could, but not for long. Microsoft is going to force it on him sooner or later. There is a known issue with sound in gaming. Leo recommends updating to the subsequent updates after 1903. KB4515384 is a technote that talks about fixing sound issues in games, and Leo suspects it should solve Jim's problem.
Bruce can't get the latest Windows Update 1903 on his HP laptop. Microsoft says that this BIOS is too out of date and as such, it'll fail and roll back. Is there a way to block it so it won't keep doing it? The problem is, that Microsoft has stopped supporting 1803, which is where Bruce is stuck, and as such, he won't get security updates starting at the end of the year. That's a real concern. He tried putting it on a metered connection and that does stop it, but he's worried about security. He still wants the security updates.
Chris wants to know why his ATMs will require an update costing $10,000. Leo says it depends on what your license options are, but those ATM machines are running on old versions of Windows, like Windows XP, and they have to keep them updated for security purposes. And it would be expensive to update to a new version of Windows. So it depends on the license you have. What about Windows 7? Leo says that Windows 7 will go end of life in January 2020.
John's daughter has a computer that needs to update. Should he wait for the next one which is coming in a month? Leo says you can, it's only a feature update. But Microsoft really wants you to upgrade or they will eventually end of life your version. And if you're computer can't handle the update, then you may be stuck having to buy a new computer. It's a mess. If you can update, then do so, but don't force it. As long as you're getting the monthly security updates, you're OK.
Andrew got burned by the MicroSD counterfeit cards that Chris Marquardt talked about here. Leo says that Andrew bought them on Amazon and he says that Amazon has got to start vetting these vendors to make sure they aren't selling counterfeit or bogus SD cards. The important thing to remember though is "if it sounds too good to be true, it often is." Caviat Emptor.
Carmine is having issues updating Windows. He's behind and can't update to "1809." He's on 1803. Leo says that 1809 wasn't a good update, and Microsoft just skipped it and moved on to 1903. Eventually, Carmine will get it. There are ways to force it, and he can "check for updates." But Leo says that feature updates aren't as important as security updates. Eventually, it'll come.
Kyle's Asus ROG Laptop isn't charging after a recent Windows 1803 update, and there hasn't been a patch for two years. What can he do? If Asus doesn't offer a fix, he should try the Windows 10 battery diagnostic by pressing the Windows key and typing "battery." Microsoft may troubleshoot and download a patch to fix it. If that doesn't do it, then it just may be that his battery is depleted and just won't take a charge. It would have to be replaced.