John is getting a warning that his version of Windows 10 is nearing its end of service and he needs to update to the latest version. But when he tries that, it then says his PC isn't supported for the latest version. So now what does he do? Leo says that is the most annoying issue, where Microsoft infers that users have to buy a new computer because Windows 10 will stop be supported for the hardware. It's a very hostile way to act towards users.
Michael has a Windows 10 machine and he hates the recent 2004 upgrade. Leo says that the latest news is that it could destroy the SSD drive. So it's best to put it off as long as possible. Say it's a metered connection and Microsoft won't force it. It's in the update settings.
Jeff recently updated to the Windows 2004 Feature Pack and now all his data has disappeared. He's also nearly out of space now. Leo says that's normal, as Windows saves the old version under windows.old. He can delete it or roll back to the previous version with it. But that doesn't solve his lost data issue. Fortunately, the data was backed up on an external drive, and Leo says that most problems like this have happened with people with external drives attached. Leo also adds that updating Windows is like changing an engine while an airplane is flying.
Tom got a notice from Microsoft to update Windows 10, but now it won't recognize his keyboard, so he can't log in. Leo says that Tom can eliminate the keyboard as the problem by trying it with another computer. But likely, the update deleted or corrupted the USB drivers. Log into safe mode and see if it works. If you can at least get into the BIOS setup, then you know it isn't the keyboard.
Jeff has been spending hours downloading the 2004 version of Windows 10 and it's still not done. Is it important? Leo says that 2004 (April 2020) version (or 20H2) is a "feature" update, not a critical update. In fact, most of the features are things you won't use or even notice. So users don't really need it. But Microsoft won't let users defer it for any longer than a month.
Matt's mom got bit by a remote access scam and he's gotta clean up her computer to make sure it's secure. Leo says it's a common scam designed to get one to launching the "event launcher" which will show "red x's", which Leo says are perfectly normal. But if she doesn't know that, it'll make her think there's something wrong with her computer. But there isn't. Then they'll try and get her to give them a credit card to pay to fix it remotely. That gives them her credit card. Once that's done, they'll tell her they need remote access.
Dwight wants to know if he should install the latest 2004 Windows 10 update or wait. Leo says that 2004 is like 1909 and 1903 before it: a FEATURE update. There's nothing in there you absolutely have to have. And since many people are complaining that many things get "broken" with 2004, it's perfectly OK to wait. But Leo also thinks it's largely safe to update if there are a few features you have to have.
Peter got a Windows 7 update to an EDGE browser this week. Didn't they stop developing Win7? Leo says that they have, and he'll notice that there were no security updates, which is even more vital. But Microsoft seems to have a vested interest in updating EDGE, rather than the security of the OS. But sometimes there are flaws in browsers which require an update, and that may be the case here. Leo recommends Peter update to Windows 10. It's free to do so.
Bill just updated to Windows 10 vs. 2004, and now it takes a long time to boot up. Leo says that it seems to be a known issue with this update. Microsoft has a terrible track record with sufficiently testing updates in beta before it's released. But it could be some software is challenging the system and slowing it down. You could run the system file checker or the online cleanup option to see if it helps. Also, look in your device manager to see if there's any yellow "!" or red "x". Something may have broken. Leo also recommends updating firmware and drivers.
Bill has a computer running Windows 10 and he wants to know how often he should update it? Leo says that there are patches done every month on the first Tuesday, so it's best to set updates to automatic. But if he won't really need that much, Leo recommends getting a Chromebook. It's far more secure. An iPad also. He can't do heavy things like video editing or gaming, but if that doesn't matter, it's far more secure. But keep the Windows machine updated. If he's running an older version of Windows, upgrade to Windows 10. If he's using Windows 10, update regularly.