Windows update

What happened to my Windows profile?

Windows 10

Episode 1740

Benny from Pasadena, CA

Walter recently logged into Windows 10 and his profile has gone blank. What happened? Leo says that a recent Windows 2004 update has a bug that caused the profile to disappear. The good news is, that your data is still there on the hard drive, the so-called "new profile" just can't see it. KB4549951 is the update. One solution people have reported is to reboot your machine six-eight times. That brings back your data. The profile may also be there in settings but renamed with .000 or .bak.

Microsoft Offers Updates to "Seekers" Looking for Them

Windows

Episode 1739

If users go to Microsoft's Windows Update Page, they will be rewarded with the latest updates, rather than having to wait. That's because Microsoft now considers you a "seeker." The most recent update is 20H2. But you'll have to update to the 2004 update before you can do it, otherwise the update could be corrupted and your system damaged. Which Leo says is annoying because 2004 is a minor "feature" update.

How Can I Update My Windows When It Says My PC Doesn't Support It?

Windows

Episode 1725

John from Springfield, IL

John is getting a warning that his version of Windows 10 is nearing its end of service and he needs to update to the latest version. But when he tries that, it then says his PC isn't supported for the latest version. So now what does he do? Leo says that is the most annoying issue, where Microsoft infers that users have to buy a new computer because Windows 10 will stop be supported for the hardware. It's a very hostile way to act towards users.

Is The Latest Windows Update Reliable?

Windows

Episode 1721

Jeff from Vancouver, BC

Jeff recently updated to the Windows 2004 Feature Pack and now all his data has disappeared. He's also nearly out of space now. Leo says that's normal, as Windows saves the old version under windows.old. He can delete it or roll back to the previous version with it. But that doesn't solve his lost data issue. Fortunately, the data was backed up on an external drive, and Leo says that most problems like this have happened with people with external drives attached. Leo also adds that updating Windows is like changing an engine while an airplane is flying.

How do I get Windows 10 to recognize my keyboard?

Windows 10

Episode 1720

Tom from Costa Mesa, CA

Tom got a notice from Microsoft to update Windows 10, but now it won't recognize his keyboard, so he can't log in. Leo says that Tom can eliminate the keyboard as the problem by trying it with another computer. But likely, the update deleted or corrupted the USB drivers. Log into safe mode and see if it works. If you can at least get into the BIOS setup, then you know it isn't the keyboard. 

Do I Have to Install the Latest Windows 10 Update?

Windows 10

Episode 1719

Jeffrey from Brooklyn, NY

Jeff has been spending hours downloading the 2004 version of Windows 10 and it's still not done. Is it important? Leo says that 2004 (April 2020) version (or 20H2) is a "feature" update, not a critical update. In fact, most of the features are things you won't use or even notice.  So users don't really need it. But Microsoft won't let users defer it for any longer than a month.

How Can I Be Sure My Mom's Computer Hasn't Been Hacked?

Windows 10

Episode 1717

Matt from Portland, OR

Matt's mom got bit by a remote access scam and he's gotta clean up her computer to make sure it's secure. Leo says it's a common scam designed to get one to launching the "event launcher" which will show "red x's", which Leo says are perfectly normal. But if she doesn't know that, it'll make her think there's something wrong with her computer. But there isn't. Then they'll try and get her to give them a credit card to pay to fix it remotely. That gives them her credit card. Once that's done, they'll tell her they need remote access.

Should I install the Windows 10 2004 update?

Windows 10 2004 Update

Episode 1706

Dwight from Bismarck, ND

Dwight wants to know if he should install the latest 2004 Windows 10 update or wait. Leo says that 2004 is like 1909 and 1903 before it: a FEATURE update. There's nothing in there you absolutely have to have. And since many people are complaining that many things get "broken" with 2004, it's perfectly OK to wait. But Leo also thinks it's largely safe to update if there are a few features you have to have.

Did Microsoft Update My Windows 7?

Windows 7

Episode 1705

Peter from Escondido, CA

Peter got a Windows 7 update to an EDGE browser this week. Didn't they stop developing Win7? Leo says that they have, and he'll notice that there were no security updates, which is even more vital. But Microsoft seems to have a vested interest in updating EDGE, rather than the security of the OS. But sometimes there are flaws in browsers which require an update, and that may be the case here. Leo recommends Peter update to Windows 10. It's free to do so.