Anna signed up for iDrive, but it's really slow. Leo says that's by design. They don't want to take over your entire broadband connection to upload your backup all at once, you couldn't do anything else. So they just use a little bit for backup, so you can have the rest for your daily needs.
Todd has a Dell laptop running Windows 8. He recently upgraded to Windows 10 and now he's having issues with the laptop crashing and he can't restore it. It won't even do a factory reset. Dell also no longer has Windows 8 discs that he can restore the OS from. Rich says that getting a clean install of Windows is the most important thing. He recommends getting a Windows 10 disc, like downloading the media creation tool and using that from a friend's computer. Then install that. He could also buy Windows 8 on eBay. It's also best to format his hard drive first.