Erin's Asus laptop has been stuck in a reboot loop, repairing "disk errors." What can she do? Leo says that the hard drive could be having issues, and Windows repair didn't "take." You can do a startup repair by going into safe mode, type Windows Key + Reset, and under advanced options, there is a startup repair option. You can also do it by using a 16GB USB key version of windows created by Windows Media Creation Tool and run the repair that way. You can then go into your BIOS and have it run the USB key first.
Windows Media Creation tool
Dave upgraded his hard drive to an SSD for his laptop and then used Windows 10 and the media creation tool to install. He got a message failure - "no device drivers are found." Leo says that for future reference, use a USB thumb drive and change the boot order to your USB key. And install Windows. It's really easy. Leo suspects that since Dave had a USB external drive plugged in, the error occurred. Leo recommends unplugging everything except a keyboard and mouse, then run the install. Once Windows is up and running, you can add external devices and Windows will install it.
Glen has an old Toshiba laptop running Windows 10. Recently, he bought a new SSD drive for it, and when he cloned the old drive, it wouldn't clone the recovery partition. Leo says it may be available to it because it's considered a separate drive. Don't do it partition by partition: just clone the entire drive. But the recovery partition isn't a traditional partition, so that may be why. But you can always download Windows 10 Media Creation Tool and use that on a thumb drive as your recovery.
Larry's sister had her hard drive fail. Her backup isn't responding and it seems like her hard drive may be "locked." Leo says that doesn't make sense at all. If she made an image of the drive, she should be able to blast it onto another drive pretty easily, and Acronis should handle it. And unless she was locking her drive before, there's no reason it would be locked now. So more likely, if the recovery failed, then it could have messed up her SSD because the installation didn't finish. Leo recommends getting a new copy of Windows and format and reinstall.
Martin is having issues creating a new user account on a used computer. Leo says to go into the account settings and look under "access work/school." There's likely a setting in there that requires a login to the domain. Leo says he should be able to remove it. He should disconnect from the server and remove that option. Then reboot. It should work.
Mike is building a new machine, using a lot of his old PC parts, but upgrading the mother board. Unfortunately, he can't reinstall Windows because the computer can't read the product key. What gives? Leo says it should install, even if it doesn't activate. That will give him 30 days to activate it. He also may want to try Rufus, another free media creation tool that will create a Windows install. Mike likely has a faulty USB key that is causing installation to have issues.
Diane wants to know how she can get a hard copy of the Windows 10 update. Leo says as long as she has already upgraded, it will be good forever. Then she is entitled to install it on her computer forever. There is a tool for it called the Media Creation Tool. This will enable her to create media and Leo recommends using a USB thumb drive. Then she can install it from the thumb drive. It's something everyone needs. Does that mean she can never put a new hard drive in? Leo says no. She can replace the hard drive, video card and maybe even the motherboard.