Katie got bit by malware called Your Transit Info Now. How can she get rid of it? Should she use Malware Bytes? Leo says you don't need to use Malware Bytes. It's a safe and powerful utility, but it's easy to get a faked version of it, and sometimes it can cause even more problems if you don't know how to use it.
Fred is trying to import his contacts and calendars and gets a single PST file that he can't import. Leo says he can choose several different formats, including CSV. Fred also has a Dell computer and his free trial of McAfee has expired. Leo says GOOD! Get rid of it and use Windows Defender. It's one of the best AVS out there, and it comes free with Windows 10. You don't need anything else.
If you're going to use antivirus software, you may want to choose something other than Kaspersky. While Leo believes Eugene Kaspersky, the CEO of Kaspersky Lab, is a great person, his company is Russian and may be prone to manipulation or seizure by the Russian government/military. In any case, Leo simply recommends excellent alternatives with less baggage. While we don't know for sure what goes on with companies like Kaspersky or Huawei, it's best to err on the side of caution.
Mark wants to know if it's safe to use Kaspersky antivirus software. Leo says that Kaspersky is a great AVS utility, but it has fallen under a cloud of concern because the Russians may have used the software as a spying tool. The US Gov't has banned the use of it as a result. So it's probably best to err on the side of caution and avoid it.
If you need an AVS, Leo recommends using Windows Defender. It's free and comes with Windows 10.
Kevin has an old laptop and wants to know if he needs Webroot antivirus. Leo says that back in the day, Webroot was very good. But lately, If he's able to update to Windows 10, Windows has its own antivirus called Windows Defender which is very good. Before Windows 10, Microsoft had Windows Security Essentials. Both are essentially the same, and they're free.
Steve is having trouble with Google Chrome and Microsoft Edge. After about 2 minutes, both apps crash. Leo says that it could be malware infecting his browsers. But more likely there's a render driver that both browsers use which is causing the crash when he visits certain websites. Leo recommends doing a thorough scan using Windows Defender, and he should also run the Microsoft Malicious Software Removal Tool from the command line. To get to that, he can press the Windows Key and type MRT. Leo also suspects that Java is broken.
Chris wants to know if he really needs Webroot and Windows Defender. Leo says he doesn't need Webroot at all, and it's likely they paid the computer company to put it on. He should free to uninstall it. Windows Defender will do a great job and it comes free with Windows 10.
Thomas was running into problems with Windows Defender blocking Camtasia and OBS from saving files. Leo thought that if he had been running as a limited or standard user, that he simply wouldn't have the permissions for that, but he's running as administrator. Leo says this does seem suspicious. Thomas should set up a shortcut for Camtasia and OBS to run as administrator. When you right click on an application, one of the options that comes up is "run as administrator." It may be that those apps need more permissions.
Bob has noticed that Leo hasn't been advocating for antivirus software lately, and his subscription is expiring. Should he renew it? Leo says that most malware hacks are Zero Day now, and security programs aren't really effective against them. Antivirus software even can cause problems. In general, antivirus software isn't really worth subscribing to. Windows Defender is free and offers protection that is perfectly fine. The best defense is his online behavior, and keeping the OS updated.
Janet is worried that she needs to clean up her system and have a separate antivirus system. Leo says no. You don't. You don't need a third party cleaner and you don't need a separate AVS app. Windows Defender is just fine and it comes with Windows 10 for free. But even the best AVS isn't going to protect you against your own online behavior.