Windows Defender

Has My Bank Account Been Hacked?

Zelle

Episode 1654

Ding from San Rafael, CA

Ding got a notification recently about a Zelle transaction and wants to know if his bank account has been hacked. Leo says that unless they have your bank information, they can't. Signing up with an email account won't really do anything. But if one suspects something has happened, it may have been a keystroke logger or someone that stole information, but it's unlikely. If he is running Windows 10, then he should run Windows Defender, updating it regularly. There's no need for a third party AntiVirus. And he may want to change the bank account, demanding 2-factor authentication.

Is my computer safe with Windows Defender?

Windows Defender

Episode 1653

Dave from Crystal River, FL

Dave has a Windows 10 PC running Windows Defender as his antivirus. Is that a good idea? Leo says yes. Defender does everything you need it to do, as long as you keep it updated. But AVS software can also give you a false sense of security. The last line of defense is your online behavior. That means avoiding clicking on links or opening attachments.

Should I Renew McAfee Anti Virus?

mcafee

Episode 1580

Fred from Fontana, CA

Fred is trying to import his contacts and calendars and gets a single PST file that he can't import. Leo says he can choose several different formats, including CSV. Fred also has a Dell computer and his free trial of McAfee has expired. Leo says GOOD! Get rid of it and use Windows Defender. It's one of the best AVS out there, and it comes free with Windows 10. You don't need anything else. 

Be Cautious of Kaspersky Anti-Virus Software

If you're going to use antivirus software, you may want to choose something other than Kaspersky. While Leo believes Eugene Kaspersky, the CEO of Kaspersky Lab, is a great person, his company is Russian and may be prone to manipulation or seizure by the Russian government/military. In any case, Leo simply recommends excellent alternatives with less baggage. While we don't know for sure what goes on with companies like Kaspersky or Huawei, it's best to err on the side of caution.

Is Kaspersky AVS Software Safe?

Kaspersky

Episode 1570

Mark from Panama City, Florida

Mark wants to know if it's safe to use Kaspersky antivirus software. Leo says that Kaspersky is a great AVS utility, but it has fallen under a cloud of concern because the Russians may have used the software as a spying tool. The US Gov't has banned the use of it as a result. So it's probably best to err on the side of caution and avoid it.

If you need an AVS, Leo recommends using Windows Defender. It's free and comes with Windows 10.

Do I need to pay for antivirus software?

Windows 10 Start Menu

Episode 1556

Kevin from Moreno Valley, CA

Kevin has an old laptop and wants to know if he needs Webroot antivirus. Leo says that back in the day, Webroot was very good. But lately, If he's able to update to Windows 10, Windows has its own antivirus called Windows Defender which is very good. Before Windows 10, Microsoft had Windows Security Essentials. Both are essentially the same, and they're free.

Why are my browsers crashing?

Microsoft Edge Browser

Episode 1541

Steve from Redondo Beach, CA

Steve is having trouble with Google Chrome and Microsoft Edge. After about 2 minutes, both apps crash. Leo says that it could be malware infecting his browsers. But more likely there's a render driver that both browsers use which is causing the crash when he visits certain websites. Leo recommends doing a thorough scan using Windows Defender, and he should also run the Microsoft Malicious Software Removal Tool from the command line. To get to that, he can press the Windows Key and type MRT. Leo also suspects that Java is broken.

Why did Windows Defender block Camtasia?

Camtasia

Episode 1529

Thomas from Vancouver, WA

Thomas was running into problems with Windows Defender blocking Camtasia and OBS from saving files. Leo thought that if he had been running as a limited or standard user, that he simply wouldn't have the permissions for that, but he's running as administrator. Leo says this does seem suspicious. Thomas should set up a shortcut for Camtasia and OBS to run as administrator. When you right click on an application, one of the options that comes up is "run as administrator." It may be that those apps need more permissions.