Brenda is having trouble updating Skype. It just won't work in Windows 8. She left it running overnight and it's still running. Leo says that there is a bit of confusion over Skype for Windows 8 because Microsoft made the Windows Store version and the Windows Desktop version. So it could be updating the wrong one.
Bret has an old scanner that he can't get to work with Windows 8. It looks like Canon doesn't have any new drivers for it, nor does Microsoft. How can he get it to work in Windows? Leo says that the Windows 8 driver isn't much different than Windows 7, and there's no reason why he shouldn't be able to install the Windows 7 driver. A TWAIN driver is generic, and if the scanner supports TWAIN, he may be able to use that.
Patrick needs to get his wife a new laptop. He's thinking of switching to a Mac. Leo says it depends on if she needs Windows for some of her school work. If not, then Macs are ideal because of their security, especially when surfing the web.
Patrick should know that MacBook Airs do not have Retina screens. MacBook Pros are a better choice generally. The MacBook Air 13 is the best for battery life, though. He should get the largest hard drive and most memory he can. Have her look at the screen to decide which one is best for her.
Richard upgraded to Windows 8 and lost a lot of photos that he can't replace. Will that happen in Windows 10? Leo says it shouldn't happen at all. Things may happen, but always, always backup before doing any kind of upgrade. In fact, if he doesn't have three copies of his images, he doesn't really have backups at all. Always backup and include one off site. That's really the only way to keep them safe.
Roy bought Windows 7 for his new laptop. He hears that he will be able to upgrade to Windows 10, but why would he do that since he walked away from Windows 8? Leo says that Microsoft has made a lot of fixes to Windows that make it more like what it was before Windows 8's radical redesign. Users with Windows 7 and 8 will be able to upgrade for free. Leo says that Windows 10, which he has been using, has made major strides. That being said, he shouldn't feel the need to upgrade right away. He can wait a few months after it launches.
Susan has an old Windows XP machine that she needs to replace. Can she still get a Windows 7 laptop? Leo says no, Microsoft ended Microsoft 7 release machines last October. She can buy a Windows 8 machine and then put Windows 7 on it, though.
Windows 10 is coming this Fall, and Microsoft will offer a free upgrade to it. So there's no real need to worry about having a Windows 8 machine. Leo says go ahead and buy one and see if she can live with it. She can even set it to boot to the desktop.
Johnny is getting an error of "no operating system found" on his Windows 8 machine. Leo says that could mean that the master boot record is damaged, but more likely, the hard drive has died. It could also be just recovering and reinstalling Windows. It depends on how dead the drive is.
Frank likes Windows 7, and he wants to keep that same look and feel when he upgrades to Windows 8. Leo says that upgrading to Windows 8.1 will allow him to boot to the desktop with a start menu, etc. But he can also use utilities from StarDock called Start8 and Modern Mix for $5 each. Leo says it's worth the money.
Google has published news of a new vulnerability in Windows 8 that will allow hackers to create an administrator account and take control of the computer. Google let Microsoft know about it months ago and told them they would announce it after three months if Redmond didn't do anything. There's been no fix, so Google leaked the story as promised. Now Microsoft says they have a fix in the works. Meanwhile, hackers all over the world not only know about it, but Google has provided them with the suspect code to use. Swell.
Todd got an HP Pavilion 4 with Windows 8 and he's having trouble updating it. Every time he tries to update, it freezes up and he has to do an autorepair. Leo says that Windows 8 changed the way updates work. He'll have to do all the Windows 8.0 updates first, and he can get updates from the Windows Store. Once he's opened that, it'll tell him what updates he's missing.