Michael hasn't been able to get the Windows 10 download, so he tried to download the ISO and install it. Leo says that it's possible that not all of the hardware was compatible and that's why he didn't get an invitation. But he has a problem that when he plugs in the power, his screen goes blank. Leo says to hit Windows Key + i and go to Recovery. Then he can roll back to a previous version of Windows 8.1. He has 30 days to do that. Then he can restore to the original factory state and try it again. That's how Leo did it and he was able to upgrade and activate it.
Gail has decided to "learn to love" Windows 8.1, and is now wondering if it's worth upgrading to Windows 10. Leo says he merely tolerates Windows 8.1, and the good news it that several of its annoying features such as the charms bar are going away in Windows 10. The Start button will also return with a hybrid menu that combines the traditional Start menu with the Windows 8 tile interface. Leo foresees some issues with that interface, though, since it will cause more clutter when adding programs.
Paul has a one year old HP desktop and he's having issues with his wireless connection after removing McAfee and installing a new version. Leo says he's not a fan of McAfee, or that HP puts it on the computer (called trialware) to make a little money on the side. It causes all kinds of problems like this. Here's a technote that talks about this issue: http://service.mcafee.com/faqdocument.aspx?id=TS100810
Alan is trying to decide whether to get Windows 7 or Windows 8.1. Leo says that Microsoft dropped the ball with Windows 8.1 because it's confusing. There are two versions of programs on it, one for the tablet and one for the desktop part. Leo advises getting Windows 7, because Windows 10 will be a free upgrade this summer. That way he can just leapfrog over 8.1 to Windows 10. Leo's been using Windows 10 and likes it. It solves a great deal of problems.
Ivan is frustrated because he can't seem to update to Windows 8.1. It keeps giving him an error after downloading 2 GB. It's very frustrating because he is a truck driver and he has to use his mobile data to do it.
Frank likes Windows 7, and he wants to keep that same look and feel when he upgrades to Windows 8. Leo says that upgrading to Windows 8.1 will allow him to boot to the desktop with a start menu, etc. But he can also use utilities from StarDock called Start8 and Modern Mix for $5 each. Leo says it's worth the money.
Stan is having trouble with Windows 8.1 on his Asus computer because it's locking up when he boots. Geek Squad can't fix it, either. He reinstalled Windows 8.0 and it works just fine. Leo says that there's probably something incompatible in the video card drivers for version 8.1.
Kevin is wondering if he should install NOD32 on his Windows 8.1 computer. Leo says it isn't necessary, since Windows 8 now comes with antivirus built-in.
Eddie bought an Acer laptop and he upgraded to Windows 8.1 and his bluetooth is now broken. Nothing will pair. He's also been getting popups for drivers. Leo says that Windows 8.1 did break the drivers on the Acer V5 laptop. So the solution is to install the drivers from Acer.
Jeff recently bought a Windows 8.1 computer and it comes with McAffee. Does he need it? Leo says no, Windows comes with a far better antivirus utility called Windows Defender. McAffee is put on the computer because the company makes money putting it on every computer. He should uninstall it immediately and activate Windows Defender.