Ron wonders why he hasn't gotten a Windows 10 invite. Will he get left out? Leo says no. Although not everyone is getting that invitation, and Microsoft isn't saying why, they do say that everyone with Windows 7 and above will get a free version of Windows 10.
Dennis bought a used Lenovo T61 with Windows XP and recovery discs. He bought Windows 7 64 bit and sought to install it, but he can't. Leo says that Dennis may want to try 32 bit instead because of the age of the machine. Leo suggests wiping the drive because XP can't upgrade past Windows 7. So he should wipe the drive and give it a native installation.
George would like to know the best way to transfer his files from his old Windows XP computer to his Windows 7 system. Leo says that Microsoft has a files transfer program built into Windows that does a fairly good job. But this is a great opportunity for George to make a backup. He should go and buy a USB external hard drive, and backup everything in his Documents folder. The advantage to this is that he'll have a backup on a separate drive while transferring his files over to the computer.
Steven has several computers with Windows 7 SP1 and Office 2010. He wants to know if he can buy a Windows 8.1 retail key and then downgrade to Windows 7 for another computer. Leo says no. He'll have to use Windows 8.1. If his computer has an OEM copy of Windows, then he should go to his PC maker and tell them he'd like to buy Windows disks for his computer. They should give him a license for Windows 7. He could also just wait. This summer, Windows 10 will be free to everyone running Windows 7 and above. Then he won't have to deal with it.
Alan is trying to decide whether to get Windows 7 or Windows 8.1. Leo says that Microsoft dropped the ball with Windows 8.1 because it's confusing. There are two versions of programs on it, one for the tablet and one for the desktop part. Leo advises getting Windows 7, because Windows 10 will be a free upgrade this summer. That way he can just leapfrog over 8.1 to Windows 10. Leo's been using Windows 10 and likes it. It solves a great deal of problems.
Roy bought Windows 7 for his new laptop. He hears that he will be able to upgrade to Windows 10, but why would he do that since he walked away from Windows 8? Leo says that Microsoft has made a lot of fixes to Windows that make it more like what it was before Windows 8's radical redesign. Users with Windows 7 and 8 will be able to upgrade for free. Leo says that Windows 10, which he has been using, has made major strides. That being said, he shouldn't feel the need to upgrade right away. He can wait a few months after it launches.
Sean bought a used HP Touchsmart computer running Windows 7. He's planning to restore it and wants to know if he should change the OS to 32 bit or keep it at 64 bit. Leo says it doesn't make any difference except for the amount of RAM he has. If it has more than 4GB, then he should keep 64 bit. If not, then go for 32 bit.
If he runs into issues with Windows Genuine Advantage, he may need to contact Microsoft. Is 64 bit faster? Leo says not always, in fact, in some cases it can even be slower. But with a massive amount of data, using 64 bit is faster.
Riley has a Windows 7 laptop and he's getting an error message that his battery should be replaced. Since Riley's laptop is about two years old, the time is about right for Riley to replace that Lithium Ion battery since they only have 500 fixed recharge cycles. So yes, Riley probably needs to replace the battery. If he keeps his laptop always plugged in, he'll be limiting the number of recharge cycles. He should only recharge the battery when he needs to for being out and about.
Daryl hasn't gotten a new computer in 20 years and he recently got an HP printer and scanner. Will a Windows 7 laptop run with devices that are XP compatible? Leo says sure it should. Just make sure the drivers are compatible. He should go to the HP site and look under drivers. If it says Windows 7, he's golden. But even under XP, it's probably alright.
Joan has an HP computer running Windows 7, but she wound up with something on her system. Leo says that chances are she went on Download.com to install software and it's installed adware on her computer. Leo says that Microsoft displays a message if she wants to remove a system file, which may be what she's trying to do to remove that adware. On Microsoft's UAC popup asking to update the system file, Joan should say yes.