Clyde bought a new printer, but it wasn't compatible with his Windows 7 computer, so he had to return it. What printer should he get that will work? Leo says that HP has a whole page of Windows 7 compatible models. It could also just be that he needed to download a printer driver.
Bobby has Windows 7 Home Edition and he's getting a BSOD. Leo says the blue screen is what happens when something goes terribly wrong and Windows can't go on. There's only two ways to get a blue screen these days: 1) A hardware issue failure, or 2) A Ring Zero failure in software, like a driver issue. Leo recommends updating all his drivers first. That's the easiest thing to troubleshoot. There's a wireless driver that Windows installs automatically that causes the crash, so that could be the culprit.
Last weekend, the WannaCry Ransomware bit several hundred thousand computer systems, including sixteen hospitals in the UK. The ransomware infected the systems and encrypted all data. The reason this one was really bad is that it was a "worm," or a "network aware virus" that would spread out over the local area network to find other computers to infect, and bring the whole establishment to its knees.
Joe was forced to upgrade to Windows 10 and he hates it. How can he have it run like Windows 7? Leo says that Microsoft dropped the classic mode, but there's an alternative. StarDock has several apps that can do it under their "Object Desktop" tab. That's where he'll see Start10 and other apps that can make it look the way he remembers.
Joseph is blind and he uses a screen reader. He wants to customize his Windows sounds, but he is having trouble doing it. Leo says to create day to day limited/standard user accounts to run. If his screen reader needs an administrator level, then that's OK.
Mark wants to keep Windows 7 on his computer. How can he stop the update? Leo says that Microsoft won't push him to update anymore. That was when he had the free update option. Now they're charging for it, so they won't push him to update unless he wants to buy it. He'll want to be sure he keeps updating Windows 7 to keep it secure, though.
Satbeer is an accountant and he uses some old programs sometimes. On his Windows 7 Ultimate system, he can still use XP mode. Is that secure? Leo says yes, because Windows 7 is still handling the backend while XP is virtual.
Barbara is getting a message that Windows 7 is preparing to delete her files as soon as she turns on her computer. Leo says that if Barbara has left files in the recycle bin, it may be that when she turns on the computer, it wants to delete the files in the recycle bin because it's full. She should try emptying the recycle bin, assuming she doesn't want anything in it, and then that should solve the popup. If she reboots and the message is still coming up, there could be something wrong with her system.
Bob's friend has a computer who's Windows 7 update is taking forever to install. Leo says that Microsoft has patched it seven times to try and and speed it up and in 2016 they finally fixed the issue. Chances are, an update failed and that's what caused the logjam. It also could be malware that disabled the update utility without his knowledge. Leo recommends clearing all the updates and starting over.
Jane has been told to clean up and defrag her desktop every week. Is that correct? Leo says no. It's not necessary to defrag anymore as modern operating systems take care of this on their own. Additionally, for solid state drives, defragmenting is meaningless. Jane also doesn't need to use "CCleaner" to clean up her registry either. In fact, she could make things worse by trying to clean her registry. Sure, she can delete temporary files and clear caches, but all that stuff can be done directly in Windows.