windows 10

How can I change the monitor order in Windows?

Dell SE2717HSC1

Episode 1623

Jerry from Pennsylvania

Jerry has a Lenovo desktop with two monitors. But the most recent Windows 1903 update has screwed up his multimonitor setup. It's reversed and he can't change the display order. Lou MM from the chatroom is a Microsoft guy and he said - reset the drivers for Monitor and GPU, Device Manager-> "View->Show hidden" -> remove (uninstall) all devices monitor and GPU. Completely remove the drivers and then let Windows Plug n play figure it out. Also make sure the device driver for the display is correct. 

Why Can't I Log In to Windows?

Windows

Episode 1622

Don from Dana Point, CA

Don tried to sign in to Windows on his Lenovo Desktop and he can't access it. Leo says that he worries that Don isn't using the same Microsoft account to log in. Can he go to Best Buy to fix it? Leo says that Best Buy is fine, but Leo recommends finding a "shade tree mechanic" computer store locally, that will be happy to do the work in front of you. The best thing may just be to wipe your drive and start over with a fresh install of Windows. 

Why can't I log into Windows 10?

Yubico Key

Episode 1620

Don from Dana Point, California

Don got a laptop and now he's having trouble signing into Windows 10. Leo says to go to account.live.com/password/reset and reset your account. You should be able to reset your password that way. 

Don also has a Note 8 and he can't get his authenticator to work. Leo uses a physical authenticator key called the Yubico, which always works because it's hardwired. Text messages can be compromised, or expire if you don't use them right away. Another option is AUTHY, which is great for moving from device to device.

Why am I Getting Stuck in the Boot Cycle on Windows?

Windows 10

Episode 1616

Chip from Cherry Hill, New Jersey

Chip's PC is stuck in the boot cycle and eventually goes to a black/blue screen of death while updating Windows 10. Leo says he has a hunch that the hard drive is stuck and Windows can't find a particular file. If he can't go into safe mode, then the next option is to download a WINDOWS ISO and put it on USB with the installer (media creation tool). Then reinstall Windows from the USB key. But he can also run the recovery utility before reinstalling. If that doesn't work, the hard drive may be dead.

Can I really buy a Windows serial key from eBay?

Windows Serial Key Prompt

Episode 1613

Bruce from Carlsbad, California

Bruce updated his old Dell Inspiron to Windows 7 after buying a DVD on eBay for it. But after a month or so it stops working. So he bought another one with Windows 10 and it worked fine. Leo says that Bruce got lucky, most of the time, those serial keys are being resold over and over and often doesn't work with Microsoft's authentication servers. And with Windows 10, the serial number is assigned to the computer, fingerprinting it. Also, you don't have to buy the media, you can just download it from Microsoft directly.

Do I have to have a Microsoft Account to Run Windows 10?

Laptop

Episode 1611

Dianne from Chicago

Dianne bought a laptop with an i7 processor. Should she have gotten an i9? Leo says that the i7 is overkill for people who do what Dianne does, which is surf the net, email, etc. So an i9 would be REALLY overkill. For what Dianne does, an i9 wouldn't be of any benefit to her. It's more for video editing, graphic design, heavy computational stuff. 

Should I upgrade to Windows 10 version 1903?

Windows 10

Episode 1610

John from Alberta, Canada

John's daughter has a computer that needs to update. Should he wait for the next one which is coming in a month? Leo says you can, it's only a feature update. But Microsoft really wants you to upgrade or they will eventually end of life your version. And if you're computer can't handle the update, then you may be stuck having to buy a new computer. It's a mess. If you can update, then do so, but don't force it. As long as you're getting the monthly security updates, you're OK.

How can I reset Windows?

Windows 10

Episode 1609

Steve from Redondo Beach, CA

Steve has an old Toshiba Satellite Laptop that was running really slow and he's trying to reset Windows 10. He's getting a popup to run disk utility. Leo says it sounds like the hard drive is getting flakey and needs to be replaced. Fortunately, Rick has his data backed up and the hard drives are cheap. So replace the drive and you'll be back in business. $50 for a 2TB spinning drive. But Leo says that SSDs are almost as cheap. So why not go SSD and speed that old Toshiba up?

Why Won't My Fingerprint Reader Work After WIndows Update?

Fingerprint Reader on Laptop

Episode 1607

Andrew from Riverside, CA

Andrew got burned by the MicroSD counterfeit cards that Chris Marquardt talked about here. Leo says that Andrew bought them on Amazon and he says that Amazon has got to start vetting these vendors to make sure they aren't selling counterfeit or bogus SD cards. The important thing to remember though is "if it sounds too good to be true, it often is." Caviat Emptor.

How Can I Upgrade to Windows 10 for Free?

Windows 10

Episode 1607

Jerry from Ponte Vedra, Florida

Jerry helps seniors update to Windows 10, but he runs into trouble when he goes to multiple computers. Leo says as long as they have a serial number, they should be able to upgrade from Windows 7 to Windows 10. It will authenticate the computer based on the serial number. Jerry says to go to this link to download and update - https://go.microsoft.com/fwlink/?LinkID=799445.