Jacob uses a classic shell with Windows 10 to make it look more like Windows 7. Leo says that the free Classic Shell is old and hasn't been updated for a while. So it's a security risk. Leo recommends StarDock. For further customization, they also make Windows Blinds and several others. You can get the entire library of utilities to customize your Windows OS for under $30.
Richard is having issues with Windows XP and his password. Leo says that Microsoft has stopped supporting Windows XP, and Richard shouldn't use it online anymore. And if Richard can't use some of his programs, it's probably time to move on to new versions. Office, for instance, Leo recommends using Office365. FrontPage is dead. Money is dead.
Leo says Richard needs to upgrade to Windows 10 if he wants to do anything moving forward and look for more updated apps for the apps he's been relying on with that old machine. The web has just moved on.
Jimmy wants to recycle his old laptop by giving it to his grandkids. Leo says he will want to wipe the drive. There is a temptation to give it as is so that they'll have programs, etc. But it's far more secure to wipe the drive and start over. The good news is that Windows 10 is an entitlement for the computer, not the user. So he can use the Windows Media Creation Tool to put Windows 10 on a USB and then format the drive and reinstall Windows.
If you are a Windows 10 user and browsing the web, you should stop using Internet Explorer. At least if you're not forced to for work reasons. It is outdated and insecure at this point, but luckily there is a much better alternative by Microsoft. Their "Edge" browser can import your settings/bookmarks from IE and provide more security. It is also much faster than Internet Explorer and behaves much like Google's Chrome browser. You can read PDFs in Edge built-in, instead of using Adobe Reader.
Walter recently logged into Windows 10 and his profile has gone blank. What happened? Leo says that a recent Windows 2004 update has a bug that caused the profile to disappear. The good news is, that your data is still there on the hard drive, the so-called "new profile" just can't see it. KB4549951 is the update. One solution people have reported is to reboot your machine six-eight times. That brings back your data. The profile may also be there in settings but renamed with .000 or .bak.
If users go to Microsoft's Windows Update Page, they will be rewarded with the latest updates, rather than having to wait. That's because Microsoft now considers you a "seeker." The most recent update is 20H2. But you'll have to update to the 2004 update before you can do it, otherwise the update could be corrupted and your system damaged. Which Leo says is annoying because 2004 is a minor "feature" update.
Eric upgraded to Windows 10 and he hates it. One problem is that his icons are frozen now. He can't do anything. This happened after cleaning up the desktop and trying to organize it the way he likes it. Does he need to bring it in for repair? Leo doesn't think so. It sounds like the cache where the icons are located is corrupted. So try deleting the icon cache and rebooting so it can be rebuilt. It'll be in your user folder under app data. type cd space %appdata%. Or search for IconCache_. Delete them all. Then Explorer will rebuild the cache.
Joe wants to clone his current hard drive to a smaller hard drive, but Acronis True Image says that you can't do it. Leo says to look in the software settings to avoid matching the size of the original hard drive. Just make a copy. That could be the issue.
Leo also uses DriveImage by Runtime.org. Try that one.
Paul was forced to update to Windows 10 2004, he is having issues playing games. Leo says 2004 has been messing up a lot of installs and he suspects it likely messed up the video card driver. Try rebooting into safe mode and see if the game will run. If you can see the video, then it's definitely the video driver. Leo also recommends manually changing the drivers itself. You can go to your video card manufacturer website and download and install the latest driver for that card. There's also a reference driver, and a Microsoft certified driver. Try all three.
Larry was recently forced to update to Windows 10 vs. 2004, and now it won't remember passwords. He has to manually input them constantly. Leo says that there's a permission issue in Windows that's preventing Microsoft EDGE from saving the password "cookie" in the directory, and as such, the browser can't write to it without permission. Run the Microsoft System File Checker and see if it repairs it. If you know what folder it's saved as, you can r/c on it and take ownership of it. Try that with your home folder. It will take ownership of everything within your home folder.