Greg's parents were using EDGE on Windows 10, and it shut off and went into a reboot loop. They took it in and got it reset. But how can they avoid it in the future? Rich says that it sounds like his parents got bit by some malware after clicking on something. It's very easy to fall victim to. So encourage them to not click on any links or open attachments. Also, make sure their software is up to date. Of course, you could replace their Windows machine with a Chromebook. That would be very secure, and if something happens, you can powerwash it back to normal.
Michael is having issues upgrading to the latest Windows 10 update. It keeps failing. What can he do? Rich says that Mike can take his computer to a nearby Microsoft store and they'll do a free diagnostic to see what's going on. It sounds though like it could be some sort of virus or malware. Worst case, he can back up the data, format the hard drive, and start over with a clean install.
Erin's Asus laptop has been stuck in a reboot loop, repairing "disk errors." What can she do? Leo says that the hard drive could be having issues, and Windows repair didn't "take." You can do a startup repair by going into safe mode, type Windows Key + Reset, and under advanced options, there is a startup repair option. You can also do it by using a 16GB USB key version of windows created by Windows Media Creation Tool and run the repair that way. You can then go into your BIOS and have it run the USB key first.
Duke is looking to upgrade from Windows 7 to Windows 10 without losing his data when he does so. Leo says you can upgrade to Windows 10 from within your computer running Windows 7 without losing your data or having to backup it up. Alternatively, you can do a clean install of Windows 10 by downloading the Windows 10 installer from Microsoft onto a USB drive.
Duke is also wondering which service he should use to back up his data to the cloud. Leo recommends iDrive, who is a sponsor of The Tech Guy radio show.
Mike wants to know if he can use more than one monitor on his computer. Leo says that most modern-day computers do support multiple monitors and both Windows and macOS support it natively. But the computer has to have more than one display port or HDMI port to do it. Most do out of the box these days.
Joey wants to know if he still needs to run Windows as a standard user, rather than an Administrator. Leo says he used to recommend that tactic, and he can still do that. It won't hurt anything. However, Windows and Mac have fixed this with UAC (user access configuration) features. This way, users have to type in the Admin password to do anything that could get into trouble.
At a surprise event, Microsoft announced two new Surface products, one like a digital book, the other a 5.5" dual screen mobile phone. Dubbed the Surface Neo and Surface Duo respectively, both devices will run on Windows 10X, a new mobile version of the OS, and will be available Christmas 2020. Microsoft says it will fold together like a book, or open up to be both screens on either side, or close facing each other. Unlike the overpriced Samsung Galaxy Fold, the Surface duo is hinged, rather than folding the screen.
Michael wants to know if Leo knows anything about Windows Pro N. He bought a refurbished computer with it. Leo says it's a European version of Windows. Michael also says it's a trial version of Windows. Leo says the guy Michael bought the computer from, didn't want to pay for an official Windows license, and eventually, that version of Windows will stop working. Michael will probably be able to upgrade on top of that version, and you can buy an OEM version of Windows from NewEgg for about $100-150. Get the 64-bit version.
Jim builds computers, and he's been trying to get a friend's netbook updated to Windows 10. But it doesn't work with it. Leo says that the computer is probably not compatible with Windows 10. It's a cheaper computer that was designed to work only with the older OS of Windows 8. Leo suspects that the storage memory isn't enough to upload Windows 10 and install it. It's just too lightweight.
Dave recently migrated to Windows 10. He isn't very happy because he has ads on his machine now. Leo says that Microsoft did put ads in the signup menu, but he can turn it off in the settings. His printer also isn't supported anymore. Leo says that any company will eventually end the life of their technology, and not support it anymore. So that's likely what happened. Not really Windows fault, but another option he can try is to convert his computer to LINUX. Leo likes PopOS. Debian. and Ubuntu.