windows 10

Why does my browser keep resetting?

Microsoft Edge

Episode 1658

Larry from San Francisco, CA

Larry is finding that every time he removes a program from his computer, his default apps get reset. What gives? Leo says that Microsoft may be trying to get Larry to use EDGE as a default. It could also be Microsoft's attempt to protect your computer's database by erring on the side of caution. There is a way to prevent it. Over at SuperUSer.com, there's a way to do it with REGEDIT. That's scary though.

Why Can't I Install Chrome on My Laptop?

Chrome

Episode 1657

Michelle from Garden Grove, CA

Michelle bought a new laptop running Windows 10 S mode, but she can't install Google Chrome.  Leo says that Windows S mode won't let her download and install third-party apps that aren't in the Microsoft app store. So she has to get out of S mode. She can turn it off, download Chrome, and then turn it back on. But keep in mind that Microsoft's new EDGE browser is based on the Chrome engine. So she could just use that. Turn off S mode and life will be much easier.

Can I Still Upgrade to Windows 10 From Windows 7?

 Windows 7

Episode 1657

Dan from Woodland Hills, CA

Dan is concerned about the end of life for Windows 7. How will that affect him? Leo says that January 14th is the drop-dead date for updating Windows 7. After that final Patch Tuesday update, Microsoft will no longer support or update Windows 7. Leo says it does not cause for worry, but it makes it worth considering updating to Windows 10. What Microsoft wants, ideally, is for everyone to buy a new computer. But people can buy Windows 10 for $139.  But here's something nobody at Microsoft will tell... users can still get it for free.

Why is my photos folder jumping back to the top?

Windows 10

Episode 1653

P.J. from Butler, PA

P.J. is having an issue with his photos folder, where the cursor is jumping to the top constantly in Windows 10 file explorer. Leo says that is a feature in Windows 10 where it caches thumbnails after you open a photo folder. Youll notice a green line at the top growing from right to left. Once done, it jumps back up to the top. So you can either turn off that feature in the settings, or you can just wait until it does the caching. Also, check your sorting option is by capture date. You can also change the size of the thumbnail to make the caching faster.

Why can't I use my Microsoft account online?

Microsoft Account

Episode 1649

Gary from Buffalo, NY

Gary recently reformatted his hard drive as part of annual maintenance. Now, though, he is having issues using an online database using his Microsoft account. If he uses a different account, it's fine. Leo says that it could be that Microsoft is copying settings the online database doesn't support. And Microsoft is making it harder to use Windows 10 with a local account. Leo also says that the database is misconfigured. Gary also can't use Internet Explorer, which the database requires. Leo says that Microsoft has killed IE, and as such, it's no wonder Gary is having issues.

Will I be able to use my Windows 7 computer online after January 2020?

Windows 7 (RIP)

Episode 1649

Timmy from Oak Hills, CA

Timmy has heard that Microsoft is going to kill support for Windows 7 on January 14th. Is that going to be a security problem? Leo says essentially, yes. You'll be on your own as Windows 7 goes end of life. You can get Windows 10 for free in most cases if you still own Windows 7, and Microsoft is hell-bent on getting everyone to WIndows 10. Also, after January, most other browsers and other software updates will stop supporting Windows 7 as well. But if you take it offline, you can still use Windows 7. Just not for the internet. 

How can I prevent a reboot loop on my parent's computer?

Windows 10 Laptop

Episode 1643

Greg from New Brunswick, Canada

Greg's parents were using EDGE on Windows 10, and it shut off and went into a reboot loop. They took it in and got it reset. But how can they avoid it in the future? Rich says that it sounds like his parents got bit by some malware after clicking on something. It's very easy to fall victim to. So encourage them to not click on any links or open attachments. Also, make sure their software is up to date. Of course, you could replace their Windows machine with a Chromebook. That would be very secure, and if something happens, you can powerwash it back to normal.