windows 10

How can I get the Windows 10 upgrade?

Episode 1682

Gary from Davis, CA

Gary has been trying to download Windows 10 upgrade and it keeps dropping out. Can he buy it? Leo says you can, but you'd still have to buy it. The issue points more to Gary's internet connection than anything else. It's a huge download and it's not unusual for a download that large to fail. To better insure your chances, Leo recommends wiring your computer directly into your modem and try again. There's no real need to pay for it. It's still free!

Does Asus make a good laptop?

ASUS Laptop

Episode 1676

Steve from Granada Hills, CA

Steve bought an Asus 536 2 in 1 notebook, which comes with a 256 GB storage, and a 2TB data drive. Good buy? Leo says they're great. What's the battery life about? Leo says that the battery life may be short, read the reviews. Leo recommends keeping all your data on the 2TB drive, and the programs on the 256GB drive. You can specify that in WIndows settings.

How Can I Fix Programs Broken by Windows Update?

Windows

Episode 1673

Jay from Lompoc, CA

Jay updated his Windows 10 PC recently and it's completely screwed up now. He's had to reinstall several programs and the way the files are saved now is completely different than he's used to. Leo says he could try using the restore point, but they are inherently unreliable. It's also turned off by default, so he may not have a restore point anyway. So it's important to set a restore point BEFORE upgrading. And also, check and see if a program is still supported or not. Look to see if it's still being developed before an upgrade.

How do I update to Windows 10?

Windows 10

Episode 1672

John from Newport Beach, CA

John has Windows 7 Home, and he knows he has to update to Windows 10. But how does it do it? Leo says that the first thing to do is get the Windows 10 upgrade. The best-kept secret is that it's still free from Microsoft. Google Microsoft Windows Media Creation Tool. Put it on a 16GB USB key and install it on top of Windows 7. It'll authenticate automatically, and you're good to go. 

Do I Really Have to Upgrade to Windows 10?

Windows 7

Episode 1671

Dan from Rohnert Park, California

Roger really doesn't want to move to Windows 10. He likes Windows 7. Leo says he has to bite the bullet and upgrade. Security alone makes it vital and since Microsoft isn't supporting Windows 7 anymore, he runs the risk of getting infected every day and infecting others. Windows 10 gets updated with security patches every Tuesday. So it's just important.  The good news is, if he already has Windows 7, he can download the Windows 10 Media Installer and upgrade for free. He will then have a legitimate copy of Windows 10. 

Do I need a third party antivirus for Windows?

Episode 1670

Myrna from Twin Peaks, CA

Myrna has been advised that she doesn't need Nod32 anymore because of Windows 10 antivirus software. Is that true? Leo says it is. It's called Windows Defender and it's all you need, as long as you keep your computer updated. But they can give you a false sense of security. Even the best antivirus won't save you from your own behavior. If you click on links, you can compromise your security. If you download flash, you can compromise your security. If you click on attachments in email .... well, you get the point. 

How can I boot into Linux from a USB key?

Linux

Episode 1668

Michael from Long Beach, CA

Michael wants to install Linux on a bootable USB key, but it doesn't work. It goes straight to Windows. Leo recommends Rufus for creating a bootable key for Linux. But the first thing you want to do is change the boot order in your BIOS to check the USB port first. Then, turn off secure boot. Modern PCs have this setting to protect your computer against a rogue operating system. Third, modern OS uses UEFI, not BIOS. So your computer likely needs to reflect that in your USB key. So you want to be sure your Linux Distro is UEFI compatible.

Why isn't Windows 10 updating?

Adobe Creative Cloud

Episode 1668

Lanny from Woodland Hills, CA

Lanny says that Windows 10 is not updating properly, and he can't update Adobe Creative Cloud until it works. Leo says to run the Windows installer and select REPAIR. There's a good chance that the caller is dealing with a corrupted update file. The System File Checker should solve that problem. There is also a reset routine within Windows (Windows Key + Recover)  that can also address the issue. Worst case, backup your data and reinstall Windows. But that's a last resort.

Why is my wifi going to sleep?

WiFi

Episode 1668

Jim from Bend, OR

Jim was updating Windows 10 when his network turned off suddenly. He turned it back on, and Windows turned it off again!  What could be causing that to occur? Leo says that your computer can go to sleep when it's not being used, but your devices can fall asleep as well. Leo recommends looking into the driver properties and see if there's a sleep option that's been enabled. If it has, turn it off. Leo also recommends upgrading to an external wifi card for your computer.