Andy has updated his mom's computer with Windows 10 Home. He's got her Defender AntiVirus all updated. But now, her start menu won't come up and the Windows key doesn't work. Should he look at the registry? Leo says NO! Trust the solutions at Microsoft.com. Leo says that any user who isn't sure what they are doing can mess things up in the course of learning to use their system. The reality is, Windows is too powerful for your mother or someone who isn't a sophisticated user. Leo recommends replacing that Windows 10 system with a Chromebook.
Tom is having issues with Windows denying access to his hard drives after creating a new user account. It says "access denied." Leo says that could be a permissions system since it's a multi-user system. Go into security settings and take ownership of the contents of the drive. Sometimes the issue is a hardware issue where the drive is protected by a password in BIOS, but Leo doesn't think that's the case since Tom created a new user account. So taking control of the data through Windows security settings is the answer.
Don recently upgraded to Windows 10 on his Dell laptop, but now he's being told by his upgrade screen to go backward to 2004. Leo says that's the most recent update to Windows 10, version 2004, which stands for April of 2020. So the latest update is Windows 10 vs. 2004.
Bob hasn't updated his computer to Windows 10 yet because he uses an app called Microsoft Map Point, which won't work with the updated OS. What Leo recommends is to go ahead and upgrade to Windows 10 to get the upgrade, and then roll back to Windows 7. That way, you can still have the upgrade entitlement when you're ready to move forward. But you can also look at other map apps. There's plenty of alternatives out there, like Google Maps and Waze. Bing Maps may also have similar features, and there's also Windows Maps, an app in Windows 10. So take a look at that.
Bill has a computer running Windows 10 and he wants to know how often he should update it? Leo says that there are patches done every month on the first Tuesday, so it's best to set updates to automatic. But if he won't really need that much, Leo recommends getting a Chromebook. It's far more secure. An iPad also. He can't do heavy things like video editing or gaming, but if that doesn't matter, it's far more secure. But keep the Windows machine updated. If he's running an older version of Windows, upgrade to Windows 10. If he's using Windows 10, update regularly.
Larry has been having a strange issue booting up to his Dell laptop, which is now a blurry image. Leo says that when you log into Windows, the login screen pulls a background image for it. Microsoft has a "blur" effect with the May 2019 update (vs. 1903) for the login screen. It's called "transparency effects." He can disable it in personalization settings, under colors. Check out this article from TechRepublic.
Rick wants to know why dashcams haven't taken off in the US? Leo says you'd think that car manufacturers would require them. They are popular in many other countries, but largely due to the staging of fake car accidents. A dashcam protects you.
Bob upgraded most of his laptops to Windows 10. But he has one laptop that is running into trouble upgrading. He discovered that being an old HP 32 bit laptop, its ATI Video card isn't supported to make the switch. Leo says that there may be a separate motherboard graphics card built-in. You can try disabling the card in the BIOS and see if the motherboard card will work. But that may not work. Without drivers, you're kind of stuck.
Bernie has two desktops, one with Windows 10, the other with Windows XP. But they can't see each other on the network. But his Windows 7 laptop sees both. Leo says there are so many things it could be; he recommends going to practicallynetworked.com. It could be the XP machine is using SMB 1.0. Windows 10 stopped using it because it wasn't secure. So chances are, that's it. You can still turn it on though.
Gary has been trying to download Windows 10 upgrade and it keeps dropping out. Can he buy it? Leo says you can, but you'd still have to buy it. The issue points more to Gary's internet connection than anything else. It's a huge download and it's not unusual for a download that large to fail. To better ensure your chances, Leo recommends wiring your computer directly into your modem and try again. There's no real need to pay for it. It's still free!