windows 10

Why Can't I Restore my Backup?

Solid State Drive

Episode 1585

Larry from San Francisco, CA

Larry's sister had her hard drive fail. Her backup isn't responding and it seems like her hard drive may be "locked." Leo says that doesn't make sense at all. If she made an image of the drive, she should be able to blast it onto another drive pretty easily, and Acronis should handle it. And unless she was locking her drive before, there's no reason it would be locked now. So more likely, if the recovery failed, then it could have messed up her SSD because the installation didn't finish. Leo recommends getting a new copy of Windows and format and reinstall.

Can I Still Upgrade to Windows 10 for Free?

Windows 8

Episode 1577

Mike from San Diego, California

Eddie would like to update his Windows 8 laptop to Windows 10. Is it still available for free? Leo says no, but he's heard that others have been able to install Windows 10 with their Windows 8 key. So it's worth a try. Here's a great article on all the ways you can still get Windows 10 for FREE - https://www.howtogeek.com/272201/all-the-ways-you-can-still-get-windows-10-for-free/

Can I downgrade to Windows 7?

 Windows 7

Episode 1567

Tom from Carson, CA

Tom wants to know if he can downgrade to Windows 7 from Windows 10 without it upgrading automatically. Leo says that after 30-60 days, that ability has been lost. It makes it really hard to roll back unless he decides in that time frame. The only option is to make a Windows 7 Image and keep going back to it.
Tom was going to buy the Motorola Moto G6, but the G7 came out. That caused the price of the G6 drop by $50. Is it worth buying the G7? Leo likes them. So will there be a huge difference? Not really. There's no need to wait for the G7 to be shipped.

How can I protect my camera from theft?

Canon

Episode 1563

Bill from San Juan, PR

Bill bought a Canon camera and lens and he's taking it on a cruise and he's worried about it being stolen. Leo says that first thing to do is take your Canon strap off and replace it with one that doesn't advertise the make and model. Camouflage the camera with a case, and put it around your neck like a tourist. Also don't use a camera bag. Use a diaper bag. Be aware of what goes on around you. Some will use misdirection to get you looking one way, while their partner is stealing you blind in the other direction.

Should I update my mom to Windows 10?

Windows 10 Start Menu

Episode 1559

Bryant from Pennsylvania

Bryant's mother has a Windows 7 desktop and uses her Verizon Hotspot for internet access. Should she use an easier device? Leo says that Windows 7 was a great version of Windows, but Microsoft will end of life support in 2020. Leo recommends installing Windows 10. Leo also thinks making the switch to a Mac Mini may be a good idea as well. Another option, since she uses GIMP, is to use Linux, if she can handle it.

Why isn't my trackpad working after updating Windows?

Windows 10 Start Menu

Episode 1558

Sam from San Diego, CA

Sam had three laptops upgraded to Windows 10, but one won't work with the trackpad. Leo says that a driver may be missing. Leo recommends going to the laptop manufacturer website and looking for a driver package for his laptop. If that doesn't work, he should try using the Windows 8.1 driver. It should be OK to do so. Sam should look in the device manager for any red "X", which indicates devices without a driver.

Do I need to pay for antivirus software?

Windows 10 Start Menu

Episode 1556

Kevin from Moreno Valley, CA

Kevin has an old laptop and wants to know if he needs Webroot antivirus. Leo says that back in the day, Webroot was very good. But lately, If he's able to update to Windows 10, Windows has its own antivirus called Windows Defender which is very good. Before Windows 10, Microsoft had Windows Security Essentials. Both are essentially the same, and they're free.