windows 10

How can I upgrade to Windows 10 and still use older software from Windows 7?

Windows 10

Episode 1728

Roger from Newport Beach, CA

Roger wants to know why his audio recording software will stop working if he upgrades to Windows 10. Leo says it may work if you use Windows 7 in Virtual Machine, where it's in emulation inside of Windows 10. Leo recommends VMWare. It will preserve your installation as a single file and then use it on any computer. The only limitation may be the hardware interface or dongle you have to use with the software. The other option is to go dual boot, where your PC will give you the option to boot into Windows 7 or Windows 10 when you turn it on.

Why's Adobe Creative Cloud Taking Over All My Icons?

Adobe

Episode 1727

Dennis from Marina Del Rey, CA

Dennis is running Windows 10 on his desktop, and now OneDrive is screwing up Adobe Lightroom. So he uninstalled it and turned off syncing. Now icons are showing up as being "owned" by Creative Cloud. Leo says that sounds like confusion in the icon cache. Leo recommends rebuilding the icon cache to clear the problem. Go into the Adobe Creative Cloud icon menu and make sure they aren't syncing everything. It could also be a registry issue. 

Leo also says that the current updates to Adobe Creative Cloud have been a nightmare for users.

Is buying a Windows 10 key online for cheap a good idea?

Windows 10

Episode 1726

Joe from Chicatawaga, NY

Joe has Windows 10 and it says he needs a key. He's seen one at "MercoSoft" that's cheaper. Why is that? Leo says he suspects that "MercoSoft" isn't really legit and might be selling the same key over and over again. Or they're an OEM key. And you can bet it won't work. It's also technically a violation of Windows terms of service. So avoid that.

How do I get Windows 10 to recognize my keyboard?

Windows 10

Episode 1720

Tom from Costa Mesa, CA

Tom got a notice from Microsoft to update Windows 10, but now it won't recognize his keyboard, so he can't log in. Leo says that Tom can eliminate the keyboard as the problem by trying it with another computer. But likely, the update deleted or corrupted the USB drivers. Log into safe mode and see if it works. If you can at least get into the BIOS setup, then you know it isn't the keyboard. 

Why Can I Not Update Windows 10?

windows 1909

Episode 1719

Jim from Calabassas, CA

Jim's Windows 10 computer has been getting a message from Windows that it can't update to Windows 1909 due to not enough hard drive space. He has 2GB free. Leo says that's not enough. The latest update of Windows is 32GB. So if Jim doesn't have more than that, chances are he won't be able to install it. He tried to designate a flash drive as his update drive and that won't work either, even though Microsoft suggests it. 

How can I free up storage space on my computer?

Windows Disc Cleanup

Episode 1718

Bernard from Hisperia, NY

Bernard hasn't turned on his old HP Windows computer since January and when he did, he got a ton of updates. But now he can't update any further because there's no room. Looking deeper, most of the room is under the "other users" category. They won't let him delete it. Leo says to try logging out and see what other users are listed. Leo says that older versions of windows are probably what's taking up all that space. There is the old utility called "Disk Cleanup," which will delete it for you. Windows key, type "disc clean up." You can also delete old media like podcasts. 

How Can I Be Sure My Mom's Computer Hasn't Been Hacked?

Windows 10

Episode 1717

Matt from Portland, OR

Matt's mom got bit by a remote access scam and he's gotta clean up her computer to make sure it's secure. Leo says it's a common scam designed to get one to launching the "event launcher" which will show "red x's", which Leo says are perfectly normal. But if she doesn't know that, it'll make her think there's something wrong with her computer. But there isn't. Then they'll try and get her to give them a credit card to pay to fix it remotely. That gives them her credit card. Once that's done, they'll tell her they need remote access.

Why can't I get online with the new version of Windows 10?

Windows 10

Episode 1716

Mike from Burbank, CA

Mike recently upgraded his old Acers to Windows 10. But after running the Microsoft System File Checker, he's having issues accessing features in his account, particularly settings. So he did a repair reinstall. Now he can't get back online to the Internet. 

Leo says to go into the device manager (Windows + X) and see if any devices are missing or have a red "x" or "!" in the corner. It could be a driver issue. Also, look in the settings to see if sleep is enabled and turn it off.

But your WiFi card may not be supported anymore. Luckily, they're cheap.