Do not open email attachments, as they are one of the most common causes of innocent computer users getting infected with malicious malware. Email attachments are "the kiss of death." Ask the sender to place the attachment in Dropbox, etc. or other safer alternatives. Furthermore, Mac and Windows 10 users can open PDF files by themselves, so no need to download and install additional software like Adobe Reader. There are too many vulnerabilities these days regarding email attachments and outdated Adobe software.
Carmine is having issues updating Windows. He's behind and can't update to "1809." He's on 1803. Leo says that 1809 wasn't a good update, and Microsoft just skipped it and moved on to 1903. Eventually, Carmine will get it. There are ways to force it, and he can "check for updates." But Leo says that feature updates aren't as important as security updates. Eventually, it'll come.
Fred uses a Windows PC, and he's having trouble updating to the 1903 update. He had a similar problem a few years ago during the Anniversary edition. He just can't update it. Leo says he's heard several are having issues like that and it could be something unusual that is uncommon about his computer. It could be hardware related, but also quite likely a unique computer program that he has installed. Leo suggests unplugging any external USB peripherals like a printer or external hard drive, then try the update.
Glen has an old Toshiba laptop running Windows 10. Recently, he bought a new SSD drive for it, and when he cloned the old drive, it wouldn't clone the recovery partition. Leo says it may be available to it because it's considered a separate drive. Don't do it partition by partition: just clone the entire drive. But the recovery partition isn't a traditional partition, so that may be why. But you can always download Windows 10 Media Creation Tool and use that on a thumb drive as your recovery.
Ralph has a Dell computer that spins up the hard drive when it's asleep. What gives? Leo says it's probably running a program like mail in the background and it will still retrieve the email from time to time. Windows 10 also phones home from time to time to check for updates, indexing files, etc. He can always run the Microsoft Process Explorer, as part of Sysinternals, to see what's doing on.
Eddie wants to buy a new Windows PC. What should he get? Leo says that he recommends a new Dell Tower. But HP and Lenovo work too. How much RAM? Well, for general stuff, 16GB of RAM will keep him comfortable. Get an Intel 8th Gen i5 processor, or even an AMD processor (they're cheaper).
But for what Eddie is doing, a Chromebook or Chromebox would probably be a better buy. Windows machines are really overkill now.
Elizabeth forgot her password on her Windows computer and Dell wants money to reset it. Leo says that she won't really have to pay for it. There should be a hidden administrator account in Windows that will enable her to log in and change the password on it. It's kinda complicated, but it can be done. She can try typing in "admin" and then hit return.
Susan sees a Windows 10 update code for $5 on eBay. Is it legit? Leo says no! It's a scam and usually doesn't work. And since Susan upgraded to Windows 10 and then downgraded, she can upgrade back to Windows 10 for free because she's already got an entitlement for her computer. Go back to Windows 10, the time is right.
Kerry is trying to get some emails off a Windows XP machine from Outlook Express 6 and into Windows Live Mail. But he keeps running into a problem where he tries to copy the emails from the Express Storage folder into a file and onto the desktop.
Scott imaged his hard drive using EaseUS. Now he's trying to restore it to a larger hard drive, and it's reading as a smaller size. Leo says that he can repartition the hard drive using EaseUS. There are switches he can enable to do it differently. Or, use Windows Key + X: he will get the Windows 10 partition manager. From there, he can repartition it in the action menu.