Windows

Why's My PC Crashing When Loading Windows 7?

Windows 7

Episode 1727

Eric from Hollywood, CA

Eric's HP laptop is now suddenly freezing up after booting up. Leo suspects it isn't a hardware issue, but something is choking the boot up after the BIOS gets loaded. It's choking late in the process of loading Windows 7. Try rebooting into Safe Mode. Tap the f8 key repeatedly until safe mode loads up. This will load up the minimum configuration. Try Safe Mode with Networking and see if it works. If it does, that could point to a bad driver that's causing the issue. And that's an easy thing to fix.

Get a Chromebook/iPad Over Windows for Browser Usage

If you do most computer work in the browser, get a Chromebook or iPad instead of a new Windows PC. It's not worth plunging into the complicated and frequently clumsy predicaments (such as being unable to update or upgrade) Microsoft creates if you rarely need the desktop features of Windows 10. On iPad or Chromebook, you'll likely save money and probably be more secure in many respects. There's a chance that Microsoft will be moving everything to the Azure cloud in the future anyway.

How Can I Update My Windows When It Says My PC Doesn't Support It?

Windows

Episode 1725

John from Springfield, IL

John is getting a warning that his version of Windows 10 is nearing its end of service and he needs to update to the latest version. But when he tries that, it then says his PC isn't supported for the latest version. So now what does he do? Leo says that is the most annoying issue, where Microsoft infers that users have to buy a new computer because Windows 10 will stop be supported for the hardware. It's a very hostile way to act towards users.

Go For a Solid-State Drive When Getting a New Desktop PC

When you are buying/building a new desktop PC with any kind of stamina, make sure it has an SSD instead of an HDD. Solid-State Drives are a massive improvement in speed and durability from regular hard drives, Best of all, prices of SSDs have fallen drastically, so getting a 1TB drive is plenty and still affordable. Also, don't get a "hybrid" configuration of SDD and traditional, it's more worth it to go all-in on solid-state.

Why Can I Not Update Windows 10?

windows 1909

Episode 1719

Jim from Calabassas, CA

Jim's Windows 10 computer has been getting a message from Windows that it can't update to Windows 1909 due to not enough hard drive space. He has 2GB free. Leo says that's not enough. The latest update of Windows is 32GB. So if Jim doesn't have more than that, chances are he won't be able to install it. He tried to designate a flash drive as his update drive and that won't work either, even though Microsoft suggests it. 

Do I Have to Install the Latest Windows 10 Update?

Windows 10

Episode 1719

Jeffrey from Brooklyn, NY

Jeff has been spending hours downloading the 2004 version of Windows 10 and it's still not done. Is it important? Leo says that 2004 (April 2020) version (or 20H2) is a "feature" update, not a critical update. In fact, most of the features are things you won't use or even notice.  So users don't really need it. But Microsoft won't let users defer it for any longer than a month.

How can I free up storage space on my computer?

Windows Disc Cleanup

Episode 1718

Bernard from Hisperia, NY

Bernard hasn't turned on his old HP Windows computer since January and when he did, he got a ton of updates. But now he can't update any further because there's no room. Looking deeper, most of the room is under the "other users" category. They won't let him delete it. Leo says to try logging out and see what other users are listed. Leo says that older versions of windows are probably what's taking up all that space. There is the old utility called "Disk Cleanup," which will delete it for you. Windows key, type "disc clean up." You can also delete old media like podcasts. 

Why won't webpages load unless I move the mouse?

Firefox

Episode 1714

Walter from Los Angeles, CA

Walter has an old Dell i7 laptop that he loaned to a friend. But lately, the Firefox browser won't load a page until you move a mouse and the page pops up. What is that all about? Leo says it sounds like a bug in Firefox that is waiting for an input. It's called a "signal event loop." It may be a failed install of Windows 10 is likely the culprit. So back up the data, wipe the drive, and reinstall Windows 10. That should solve the issue.

Windows Disk Clean-Up Tool for Thumbnail Restoration

If you are using Windows 10 and can not see the thumbnails for your photo files (or otherwise), try rebuilding the thumbnail cache. There's a little-known program called the Windows Disk Clean-up Tool that can do the job. Select "This PC" > [Your Drive] > "Properties" and finally check the "thumbnails" option (while unchecking the other options) to rebuild the icons next to your files' names. It may take a while, but just wait it out and you should be good to go. Not everyone names all their files descriptively, so it's really handy to keep thumbnails visible!

Why does Windows think my screen is larger than it is?

Edge Browser

Episode 1712

Glen from Selmer, Tennessee

Glen is fed up with Windows 10 updates breaking his system or forcing him to use the Edge browser when he'd rather use Chrome. Leo says that Microsoft is doing too much with bi-annual system updates. Lately, his windows are going outside the borders of his screen after he clicked a link in an email. Leo says that there is a default setting for Edge in system preferences that you can disable. So it won't force you to use Edge.