Octavio wants to make a switch to iOS, but he wants to know how he can do backup while on the road and not use iTunes? He wants to also backup his Windows machine with the same option. Leo says that if you want a "trust no one cloud backup" then there really isn't going to be a solution. But a local backup is your best bet for that, and that means a NAS (network-attached storage). Leo likes Synology. It'll backup every machine, except Octavio's iPad. Your only option there is to iCloud directly or through iTunes.
Jerry has a Lenovo desktop with two monitors. But the most recent Windows 1903 update has screwed up his multimonitor setup. It's reversed and he can't change the display order. Lou MM from the chatroom is a Microsoft guy and he said - reset the drivers for Monitor and GPU, Device Manager-> "View->Show hidden" -> remove (uninstall) all devices monitor and GPU. Completely remove the drivers and then let Windows Plug n play figure it out. Also make sure the device driver for the display is correct.
Bruce can't get the latest Windows Update 1903 on his HP laptop. Microsoft says that this BIOS is too out of date and as such, it'll fail and roll back. Is there a way to block it so it won't keep doing it? The problem is, that Microsoft has stopped supporting 1803, which is where Bruce is stuck, and as such, he won't get security updates starting at the end of the year. That's a real concern. He tried putting it on a metered connection and that does stop it, but he's worried about security. He still wants the security updates.
Joe is a high school computer teacher, and he had scanned a bunch of photographs that he scanned on his computer. He took that folder and moved it to another folder, but it disappeared and was replaced with a file cabinet folder. Leo says that a CAB file is a compressed folder. He searched the entire computer for the folder, and it was gone. Fortunately, he had a backup. But what happened? A virus?
Don got a laptop and now he's having trouble signing into Windows 10. Leo says to go to account.live.com/password/reset and reset your account. You should be able to reset your password that way.
Don also has a Note 8 and he can't get his authenticator to work. Leo uses a physical authenticator key called the Yubico, which always works because it's hardwired. Text messages can be compromised, or expire if you don't use them right away. Another option is AUTHY, which is great for moving from device to device.
Dave upgraded his hard drive to an SSD for his laptop and then used Windows 10 and the media creation tool to install. He got a message failure - "no device drivers are found." Leo says that for future reference, use a USB thumb drive and change the boot order to your USB key. And install Windows. It's really easy. Leo suspects that since Dave had a USB external drive plugged in, the error occurred. Leo recommends unplugging everything except a keyboard and mouse, then run the install. Once Windows is up and running, you can add external devices and Windows will install it.
Irwin is trying to partition a laptop hard drive remotely. But he can't do it and reinstall Windows. Leo says one thing to try is defragging the hard drive to give it all the unoccupied free space it needs in order to reinstall Windows. The Chatroom says one thing to do is use the GPT partition. But Leo advises against it. Windows knows what it's doing when it's installing Windows, so trust it to give it the proper partition. Should he go to DOCSIS 3.1? Leo says yes. It has some power management features that will reduce buffer bloat and save energy. And DOCSIS 4 is on the way.
Chris wants to know why his ATMs will require an update costing $10,000. Leo says it depends on what your license options are, but those ATM machines are running on old versions of Windows, like Windows XP, and they have to keep them updated for security purposes. And it would be expensive to update to a new version of Windows. So it depends on the license you have. What about Windows 7? Leo says that Windows 7 will go end of life in January 2020.
Bruce updated his old Dell Inspiron to Windows 7 after buying a DVD on eBay for it. But after a month or so it stops working. So he bought another one with Windows 10 and it worked fine. Leo says that Bruce got lucky, most of the time, those serial keys are being resold over and over and often doesn't work with Microsoft's authentication servers. And with Windows 10, the serial number is assigned to the computer, fingerprinting it. Also, you don't have to buy the media, you can just download it from Microsoft directly.