Windows

Call Microsoft for a Refund on In-person Support

Microsoft has closed all 86 of their stores due to the ongoing pandemic, but what about your one-on-one support that you paid for? So frustrating, isn't it?! Their Assure Plan may include alternatives to in-person meetings, like online chats, but certain customers expected/needed inspections from an actual store expert. Try calling and pressuring Microsoft to refund your payment. They should make good on the situation.

Back Up Your Old Aging iPod and its Music!

If you have an old iPod and there are music files that haven't been transferred from computer to computer throughout the years, it is time to back up that library as soon as you can. If you use a Mac, there's an app called Senuti (iTunes backward!) that can help with the process. For Windows users, try YamiPod. At the very least, back up the iPod onto your computer with iTunes via the "Back Up Now" function. Don't lose those years of music tracks!

How do I regain access to my data with an new user account in Windows?

Windows 10

Episode 1706

Tom from Los Angeles, CA

Tom is having issues with Windows denying access to his hard drives after creating a new user account. It says "access denied." Leo says that could be a permissions system since it's a multi-user system. Go into security settings and take ownership of the contents of the drive. Sometimes the issue is a hardware issue where the drive is protected by a password in BIOS, but Leo doesn't think that's the case since Tom created a new user account. So taking control of the data through Windows security settings is the answer.

Is the Windows 10 Upgrade Still Free?

Windows 10

Episode 1705

Susan from Minnepolis, MN

Susan saw that Microsoft wants $130 for WIndows 10. Wasn't it free? Leo says that the official line from Microsoft is that the free upgrade ended a year ago. But they never turned it off. So she can download Windows 10 and upgrade for free.  Just don't ask Microsoft. Susan also wants to know if LiveMail is going to go away. Leo says yes, and it's a good idea to start moving the email over to another option. Leo recommends Gmail, and she can even set it up to have her Live Mail forwarded to it. Then she can change webmail providers when ready. But LiveMail will stop working soon.

Disable Repeating Keys in Windows

Sometimes we get older and our fingers become less mobile, causing our fingertips to stay on the same key for more than a split second. If your keyboard is repeating letters against your intentions, there are ways in Windows to prevent that from happening. An accessibility feature will disable key repeats and can be accessed in the Control Panel to switch on. Or you can try this... From tollie in the chatroom: Hold "RIGHT SHIFT" for eight seconds to turn on FILTER KEYS

Have a 2nd Account on Your Windows Operating System

Make sure UAC is enabled to ensure the popup appears each time you're about to install something. It's a great idea to have a 2nd account on your Windows PC by going to Control Panel, Accounts, and Users, and then add a new user. 

You will probably want to make one of them an "admin" account, while more actively using the standard account. In case one account gets messed up, you can use the other one.  

How do I add a standard user account in Windows?

Microsoft Surface 3

Episode 1700

Tom from Torrance, CA

Tom just bought a Microsoft Surface 3 and he'd like to set it up with a standard user account. How does he do that? Leo says that the first thing Tom wants to do is enabled User Access Control (UAC). This will give you a popup to make sure anything being installed is something you want to install. But to add a new user, go into the control panel and add a new user, making sure to give them standard user rights. Then use that account, rather than the Admin account. Settings. Account. Other Users. Add User.

Try This Tool to Visualize Nearby WiFi

Sometimes, you and your neighbors will have intersecting and overlapping WiFi networks in the surrounding area. Normally, these impacting factors are quite hidden from sight, but the tool "inSSIDer" allows you to see the details. With the software, you can assess channel, channel width, signal strength, WiFi generation, maximum data rate, and security. You can download a Windows version or a Mac OS version for your computer, and use what you learn to improve your speed!

Why can't my Mac read my hard drive after boot camping Windows?

macOS Catalina

Episode 1688

Ruben from Chappel Hill, NC

Ruben has a Mac that he runs Windows in boot camp. He has an NTFS drive that he needs to read from time to time. When he reboots back into macOS Catalina, the hard drive partition isn't recognized and won't mount. Leo says it sounds like macOS has messed up the partition used to run boot camp. He recommends backing up the data, repartitioning the drive and then reinstalling Catalina.  Look up FUSE drivers: it enables you to read/write NTFS drives in macOS.