Ann has an old Vista computer but she can't get online to it. Leo says you shouldn't be online with a Vista computer because Microsoft stopped supporting it in 2019. The computer Ann has is over ten years old and as such, it's a security risk to get online with it anyway. So Leo recommends keeping it as an offline machine and get a Chromebook for all your online activities.
Pete has an HP All in One with a second monitor. He wants to drag from one monitor to another but it won't work. Leo says that you need to be sure your screen driver is set to extended desktop, not mirrored. Leo says you may also have the monitors out of order in your display settings. So if you drag the opposite way, it may work fine. Easy fix though. Just rearrange the monitors in your display settings. Systems. Settings. Display.
Paul has a 2015 27" 5K iMac and he wants to know if he can use it as a secondary display? Leo says that older iMac has target monitor mode, but they stopped that feature with the 2014 iMac models. So Paul wouldn't be able to do that.
Microsoft seems to be allowing users to install the Windows 11 operating system, regardless of how old the computer is. However, they will not recommend it and users may not get Windows updates. Users will likely also have to install Windows 11 from scratch, rather than updating from Windows 10 directly.
David wants to configure Windows to make it run faster. There's a thing called TronScript that promises to streamline it. Leo hasn't used it, so he can't really recommend it. But if it eliminates a lot of Windows bloat, why not try it? Leo has a Powershell script that he runs on every PC he gets to get rid of unwanted apps that can slow a PC down. But be careful and research it thoroughly.
Darryl is a developer, and he has many devices that rely on USB in Windows. But when he tries using them on Surface Pro and Windows 11, they've stopped working due to the latest Windows update. Leo says it could be an out-of-date driver, but remember that Windows 11 is in Beta and it's likely just a bug. Report it to Microsoft through their bug reporting tool. What he could try is to reboot in safe mode, then remove the drivers manually. Then remove all the files, and reboot. Then reinstall the new drivers. He should be fine then.
Joseph downloaded and installed Windows 11 to try it out. He's blind and wanted to see how good the accessibility features are. The built-in screen reader worked really well. But he had a little trouble with it. The face recognition feature stopped working, so he had to reinstall it. Leo said that was an issue with the last update, which clobbered it. It's been fixed now.
Tim upgraded his Windows 10 OS, but now he's lost access to the administrator account. It won't let him update anything. Leo says it sounds like Windows broke UAC (user account control), which gives that option. Look in there and see if it's been turned off. He can also check to see if the user name has administrator permissions. Outside of that, Tim needs to look at all the accounts and see which one is set up as an admin, and figure out the password. Tim may also be able to find a Windows 10 password cracking app.
Jack's computer hard drive is only 256GB and it's full. Leo suggests moving the data to a secondary drive and using the main drive for just the operating system and the programs. He can then tell Windows in the hard drive settings where the data files should be written to. Check out the program WinDerStat. It'll give a color-coded chart on what is taking up room on the hard drive. What about user accounts? Leo says that Windows doesn't like it when the user directory is in a different drive.
Don replaced the power supply on his computer, but now it's having trouble seeing the hard drive he pulled out and plugged in using a drive dock. He got it working, but now he's having problems using Windows functions or downloading PDF files. All he did was replace the power supply and hard drive. Leo says it sounds like the installation of Windows 10 has gone bad. It may be a good idea to refresh Windows 10 or flat out reinstall it. It sounds like there are issues with hard drive permissions. So if the data is already backed up, start over. Reformat the drive and then reinstall Windows.