George has an old HP laptop running Windows 7. He recently ran a restore, and it didn't work. He's tried several times. Now, when he loads Windows, the admin account comes up as "locked." Leo says to try restoring using Windows 7 natively, not the HP software. In fact, get the Windows Media Creation Tool and upgrade to Windows 10. Then install it over Windows 7. This should authenticate and fix whatever is wrong. He can then redownload the drivers specific to the laptop model.
Hasan has been having issues using Citrix on his Windows machine. Leo says that Citrix works on Linux, so Linux is an option if you're sick of Windows problems. But if you want to use Windows, make sure you're running the latest version of Windows 10. But it will also clobber Linux if you want to keep that as well. So install Windows first, then install Linux for a dual boot system. Leo recommends Manjaro, but you'll have to disable secure boot on Windows.
Daniel's Thinkpad runs Windows XP and is experiencing the blue screen of death, or BSoD for short. Daniel can use the original install discs and go into recovery mode. That can fix anything that is going wrong. That will run the Windows System File Checker and replace any system files that are damaged. But it may also be a hard drive that is starting to fail. It would be a good idea to replace the hard drive. Luckily, it's easy to do with that Thinkpad.
Mike's desktop has two drives in an IBM PC and when he went to defrag one, it disappeared from Windows 7. So he can't see it. What can he do? Leo says that try rebooting and see if he can see it on boot up. If not, try using a NewerTek Universal drive adapter to see if you can see it that way. If you can't, then the drive is dead. The good news is, drives are cheap. Leo recommends putting an SSD drive for your main drive and use the good hard drive for the backup. You'll get a huge boost in speed that way.
Walter recently logged into Windows 10 and his profile has gone blank. What happened? Leo says that a recent Windows 2004 update has a bug that caused the profile to disappear. The good news is, that your data is still there on the hard drive, the so-called "new profile" just can't see it. KB4549951 is the update. One solution people have reported is to reboot your machine six-eight times. That brings back your data. The profile may also be there in settings but renamed with .000 or .bak.
Eric upgraded to Windows 10 and he hates it. One problem is that his icons are frozen now. He can't do anything. This happened after cleaning up the desktop and trying to organize it the way he likes it. Does he need to bring it in for repair? Leo doesn't think so. It sounds like the cache where the icons are located is corrupted. So try deleting the icon cache and rebooting so it can be rebuilt. It'll be in your user folder under app data. type cd space %appdata%. Or search for IconCache_. Delete them all. Then Explorer will rebuild the cache.
If you've been infected with malware, wipe your drive and start over. Reinstall Windows. If it's a rogue employee of a company you were calling, contact the company and let them know. Any general-purpose operating system is vulnerable to these kinds of malware attacks. If you positively need to use Windows at home, you sort of should become a guru of PC security to protect yourself. Windows shouldn't be your default OS pick anymore.
If you have a ton of music CDs to digitize for backup, storage, and convenience, Mac users can use iTunes to convert the music tracks to the proprietary format Apple Lossless (ALAC) via the import settings. Modern Macs are strong enough to rip a full CD in just a few minutes! If you have a Windows PC, use a FLAC (Free Lossless Audio Codec) ripper like Exact Audio Copy. Don't skimp on audio quality just to save space, disk storage is cheap and getting cheaper! So no need to convert to MP3 as the music won't sound as great and it'll lose bits.
Sarafine has a MacBook Air and two old PCs with unique programs on them that she uses. How can she consolidate them? She doesn't have installation discs. Leo says that Virtualization could work and have Sarafine can then eliminate both those old PCs. VMWare or Parallels is what Leo recommends. It will then enable Sarafine to run Windows virtually and access the data from the Cloud or an external hard drive. That way she won't have to worry about those old PCs dying on her. She can create a drive image of the hard drives and then open that image within Virtual Machine.
Larry was recently forced to update to Windows 10 vs. 2004, and now it won't remember passwords. He has to manually input them constantly. Leo says that there's a permission issue in Windows that's preventing Microsoft EDGE from saving the password "cookie" in the directory, and as such, the browser can't write to it without permission. Run the Microsoft System File Checker and see if it repairs it. If you know what folder it's saved as, you can r/c on it and take ownership of it. Try that with your home folder. It will take ownership of everything within your home folder.