Bob wants to know why Dell tech support has gotten so bad? Leo says that's because computers have gotten so cheap, that any tech support isn't profitable to offer unless it's shipped overeas. You can purchase Gold level support, and that's going to be better, but the sad fact is, that because we want cheaper computers, there ins't going to b e any decent suport.
Chuck says his hard drive is filling up, and he has no way of finding and deleting the files that are using up the most space. Leo recommends using a free program called WinDirStat, which will give him a visualization of the files taking up space. It will also give him the option to delete files. Chuck should just make sure to empty the Recycle Bin after he deletes files.
Aiden's SSD drive keeps filling up with stuff and he isn't sure what's using up space. Leo says on the Mac, he should check out Disk Inventory X. It gives him a color based representation of what's using up space and sorting by size. It even gives him the ability to move things to the trash from within the app.
There's a similar program on Windows called WinDirStat.
Operating systems can sometimes be very vague when it comes to identifying used and free space on a computer. If you've ever seen the "other" category taking up a large percentage of space on your hard drive, then this should help clear that up.
Kevin has an HP laptop with a 500GB hard drive and he's getting warnings that he's running out of space. How can he see what is taking up all that room and what can he get rid of? Leo says he can delete temporary file, because they aren't needed. By implication, that's just a repository to place files temporarily. He'll want to be sure to only delete files when other programs aren't running. He doesn't want to crash out an application that may be using a file in that temp folder.