John has been upgrading his parents' network with a new router, some smart devices like NEST Cams, etc. He's running into some issues, though. He suspects it's the modem/router combo. Leo says it likely is. You'll need to find the IP address and log into it. Likely Admin/Blank for a user name and password. Then turn off the wifi and DHCP. The DHCP is also doing double NAT, so turn that off. It's called putting the router side into "bridge" mode. Let the modem send the bandwidth to the Google home router and it will handle it all. That should fix it all.
Janelle has a Netgear Orbi and she's been having issues with her RING doorbell dropping out fron. Leo says that RING works best on 2.4 GHz, but that's also very congested. Leo suggest going into the RING settings and set the RING to connect to the 2.4 Ghz band. And if you can name the band, it can be easier to connect. But you also may have a neighbor that has a powerful router that is knocking your connection offline.
Patricia's cat is missing and wants to know how she can use cameras to find her. Leo says to post notices to apps like Facebook, NextDoor.com and Neighbors.com. Then, you can get the WyzeCam, which is wifi connected, has night vision and is motion detected. You can then be notified by the camera when the cat comes into view. You can even talk to the cat live through the camera. It can't be purchased through Amazon right now, because they are prioritizing essentials. But Patricia can buy the cameras directly from the Wyzecam website.
Sonny wants to know if wireless headphones are safe. Leo says that WiFi is inherently low power and there's no evidence that WiFi or even Bluetooth is dangerous to health.
Gordon cut the cord in favor of streaming through Verizon. After he did that, his streaming speeds plummetted. But it doesn't with his computer. Leo suspects that the issue is due to the WiFi connection to the TV. Most TVs have terrible WiFi radios in them. Leo recommends having a wired connection to television. Use a streaming box, like a ROKU to handle the WiFi and then connect wired to the TV. Another option is to get a MESH Router.
Carlos has Spectrum broadband and it starts fast but then slows down gradually to a stop. Leo says that Spectrum has a "burst mode," which is designed to fool speed tests to make you think you're getting faster service than you are actually paying for. But it shouldn't slow down to a stop. Carlos has said that they have rewired the house, checked outside, and they can't track it down. Leo says it could be a bad splice at the junction box. You can also try a new router. Really the only choice is to change providers.
Steve wants to install WiFi between two buildings. Leo says that after about 100 feet, the WiFi slows down. He's gotta get a Line of Sight for the access point between the two buildings. Mesh routers would help. Leo suggests looking at the RadioLabs website on WiFi extension.
Caller is having network issues with his Windows computer and a minport driver via bluetooth. Leo says that BLuetooth is notorious for dropping out, forcing you to reconnect regularly. But since he's using the Epson EcoTank, he can connect via WiFi, and that's far better.
Dave installed Ubuntu Linux on the HP Stream and now he's having issues with WiFi. Leo says that HP probably didn't make drivers available for Linux, and so the community needs to figure that out. So chances are, there isn't a specific driver for the particular WiFi chip that his Stream uses. Leo recommends trying another version of Linux called POPOS by System 76. It's very similar to Ubuntu, but it has far more drivers available.
Jim was updating Windows 10 when his network turned off suddenly. He turned it back on, and Windows turned it off again! What could be causing that to occur? Leo says that your computer can go to sleep when it's not being used, but your devices can fall asleep as well. Leo recommends looking into the driver properties and see if there's a sleep option that's been enabled. If it has, turn it off. Leo also recommends upgrading to an external wifi card for your computer.