wifi

Why can't I connect WiFi with my new router?

Episode 1682

John from St. Petersberg, FLA

John has been upgrading his parents' network with a new router, some smart devices like NEST Cams, etc. He's running into some issues, though. He suspects it's the modem/router combo. Leo says it likely is. You'll need to find the IP address and log into it. Likely Admin/Blank for a user name and password. Then turn off the wifi and DHCP. The DHCP is also doing double NAT, so turn that off. It's called putting the router side into "bridge" mode. Let the modem send the bandwidth to the Google home router and it will handle it all.  That should fix it all. 

How can I connect our spare house to WiFi?

Episode 1681

Janelle from Oregon

Janelle has a Netgear Orbi and she's been having issues with her RING doorbell dropping out fron. Leo says that RING works best on 2.4 GHz, but that's also very congested. Leo suggest going into the RING settings and set the RING to connect to the 2.4 Ghz band. And if you can name the band, it can be easier to connect. But you also may have a neighbor that has a powerful router that is knocking your connection offline.

How can I use a security camera to find my cat?

Episode 1681

Patricia from California

Patricia's cat is missing and wants to know how she can use cameras to find her. Leo says to post notices to apps like Facebook, NextDoor.com and Neighbors.com. Then, you can get the WyzeCam, which is wifi connected, has night vision and is motion detected. You can then be notified by the camera when the cat comes into view. You can even talk to the cat live through the camera. It can't be purchased through Amazon right now, because they are prioritizing essentials. But Patricia can buy the cameras directly from the Wyzecam website.

Why's My Streaming So Slow on the TV?

Verizon

Episode 1675

Gordon from Columbus, OH

Gordon cut the cord in favor of streaming through Verizon. After he did that, his streaming speeds plummetted. But it doesn't with his computer. Leo suspects that the issue is due to the WiFi connection to the TV. Most TVs have terrible WiFi radios in them. Leo recommends having a wired connection to television. Use a streaming box, like a ROKU to handle the WiFi and then connect wired to the TV. Another option is to get a MESH Router.

Why does my broadband slow down over time?

Spectrum

Episode 1672

Carlos from Torrance, CA

Carlos has Spectrum broadband and it starts fast but then slows down gradually to a stop. Leo says that Spectrum has a "burst mode," which is designed to fool speed tests to make you think you're getting faster service than you are actually paying for. But it shouldn't slow down to a stop. Carlos has said that they have rewired the house, checked outside, and they can't track it down. Leo says it could be a bad splice at the junction box. You can also try a new router. Really the only choice is to change providers. 

Why doesn't WiFi work with my Linux Distro?

popOS

Episode 1668

Dave from Twin Falls, Idaho

Dave installed Ubuntu Linux on the HP Stream and now he's having issues with WiFi. Leo says that HP probably didn't make drivers available for Linux, and so the community needs to figure that out. So chances are, there isn't a specific driver for the particular WiFi chip that his Stream uses. Leo recommends trying another version of Linux called POPOS by System 76. It's very similar to Ubuntu, but it has far more drivers available.

Why is my wifi going to sleep?

WiFi

Episode 1668

Jim from Bend, OR

Jim was updating Windows 10 when his network turned off suddenly. He turned it back on, and Windows turned it off again!  What could be causing that to occur? Leo says that your computer can go to sleep when it's not being used, but your devices can fall asleep as well. Leo recommends looking into the driver properties and see if there's a sleep option that's been enabled. If it has, turn it off. Leo also recommends upgrading to an external wifi card for your computer.