wifi

What alternative do I have to get internet in my building?

AT&T UVerse

Episode 1615

Jason from Newport Beach, CA

Jason lives in a building and is stuck with AT&T UVerse for internet access because it has a deal with the building. Leo says that they made an exclusivity deal that honestly, is unethical. But it isn't illegal and is probably mentioned in your signed lease agreement. Leo suggests going to the California Public Utilities Commission and complain. You may also want to contact the City of Newport Beach.

One way around it is to use your mobile device in hotspot mode and avoid it altogether.

Why does my WiFi go on and off?

Episode 1609

Lynn from Thousand Oaks, CA

Lynn's wifi drops out from time to time. Leo says that's usually an indication that your router is worn out, but if it's new, then it could be congestion from other WiFi signals in your neighborhood. Using a dual band router with a 5Ghz frequency, that can help, because not only are other routers using 2.4Ghz, but there's also all the smart devices that use them as well. So it's really congested out there.

Why is My Internet Speed So Slow?

Speed Test

Episode 1607

Ryan from California

Ryan got a new modem because his ISP is now giving him faster download speeds. But when he plugs in his router, it slows down to a crawl. Leo says that since the router is new, it should be fine. Try a different ethernet cable. If the cable is old, it may not handle the bandwidth. Then, try another computer and see if you can replicate the issue. If you can't, then that will point to something on your computer. It may be the ethernet port is too old. Also, update the firmware of your router.

What is a Good Low-cost Mobile Phone Service?

Mint

Episode 1606

Jenna from Missoula, Montana

Jenna is a veteran and she doesn't use her tablet much. She's thinking of selling her tablet and going with a cheap phone and a cheap internet plan. Leo says that's a good plan, especially if she goes with a low-cost data plan with WiFi.  T-Mobile has a plan for those over $50. It's pretty cheap. But there's also MINT Mobile, an MVNO that resells phone service from T-Mobile. $15 a month or less, and she can bring her own phone. 

Why is My WiFi Slowing Down?

ORBI

Episode 1604

Corey from Murrietta, CA

Corey bought an ORBI MESH router and enjoyed 350MBps downloads, until recently. It's now down to about 10MBps. He tried another Linksys mesh router and the same issue happened. Leo says that it sounds like the problem isn't at the router level. Leo suspects that Corey may get full speed from a wired router. If so, then there's a congestion or interference issue. It could be a "WiFi hostile" environment that is causing interference. Maybe a lot of devices are clogging up the wireless spectrum where he is.

Why Does My Phone Change Time Zones Automatically?

Time

Episode 1603

Earnest from Brawley, CA

Earnest's phone automatically changes time zones whenever he goes to Disneyland to a specific area in the park and wants to know why it's doing that? Leo says there's a setting in the phone that he can turn off to prevent it from automatically setting the time zone. But Leo also thinks it could be that the cell site in that area of the park is misconfigured to the wrong time zone, or depending on if he is on a WiFi network, that network is configured to a specific time zone.

How can I analyze my wifi connection?

Netgear AC1750

Episode 1593

Brian from Mission Viejo, CA

Brian upgraded his WiFi router network, but he's still running into buffering and congestion. Leo says first check to see if your connection is the issue by bypassing the router and wire the modem directly into your laptop. Run a speed test and see how it works. Once you've eliminated the cable connection, then you can look to your hardware. But it could also be good old fashioned neighborhood congestion. If you look at your wifi connection, you can see how many wifi devices your router sees. It's not only everyone streaming Netflix anymore.