Steve would like to have access to his email from another device. Leo says he'll want to make sure his email client is set to IMAP, if his provider supports it. Then he can leave the email on the server when he reads it from his device. He should also make sure his port settings are properly configured. Leo also recommends setting up his own Gmail account, and then have it go get his email from Cox. Then he can have it on the Gmail server, which is accessible everywhere. It's also better for spam.
Julie has a Samsung Galaxy S3. Leo says the S3 was a great phone, but it won't get past Android 4, so she's missing out on some important security protections. Now she can't get her email on her phone. Leo says that since Julie had been using Hotmail, it has been replaced by Outlook Mail, and the settings Julie uses have probably been discontinued.
Karlo has a cookie business, and when people order cookies and pay by Paypal, he has to use Outlook to get notifications. Leo says that Go Daddy's interface will support other email interfaces, regardless of what they may say. Outlook itself is a modern system and would work, but it's not the only game in town. He can also use Gmail. There's also Thunderbird, Windows Live Mail, and the Apple Mail app on Mac.
Derrick wants to move away from Yahoo. Leo advises going with Gmail. He can even tell Gmail to go get his Yahoo Mail to centralize it. Then he can gradually wean himself off it. FastMail is another good option.
Larry has an android phone and sometimes he gets an email message that comes out vertically, rather than horizontally. Leo says that sounds like a bad html format. Leo suggests trying another Gmail app called Inbox. Leo likes it better anyway. If it's not happening there, then it's fixed. If it is, then look in your accessibility settings. It could also be so many indents from replying that it's causing bad formatting.
Chris doesn't like the Mac Mail app, and PGP tends to screw things up. Leo has been making PGP keys since 2005, but when he made them, he didn't keep track of the revocation password or get a revocation certificate so he can't revoke old keys. It's always best to use the most recent key. The way to verify that encrypted email with Leo works is by going to his website at leolaporte.com and checking the PGP link, which is his most current key. PGP doesn't work with the updated macOS Sierra Mail app, though.
Johnny's computer runs Windows Vista and he's having trouble logging into Gmail. He gets a "Bad Gateway" error. Leo says that Vista may no longer be supported by Gmail. It could also be that clicking on a link to get to Gmail may just be a bad link.
Leo recommends installing Linux on that old Vista PC with XUbuntu. It'll look just like Windows, but will be more modern. His computer will run faster too.
Every time Charles tries to open Gmail on his Google Nexus, it wants him to sign in. He's suspicious that someone may have hacked his account. Leo says that there's a lot of reasons to be advised of that, but it's always wise to run Google's Security Checkup just to be safe. It'll tell him what devices are connected to his account and also input a second factor authentication warning.
David is worried that his account may have been hacked as part of the big Yahoo hack. Leo says it could have, and he should change his password immediately. Yahoo is notoriously terrible with their email security and no one knows if it'll improve when Verizon buys it. Leo advises opening up a GMail account and then set it to get his Yahoo Mail. He can then move all his old email over, disconnect Gmail from Yahoo, and delete everything from his Yahoo account.
Ann got an email notification from Yahoo in her inbox. She had a hunch it was bogus but didn't do anything with it. Can she still get hacked if she opens it but doesn't click on any links? Leo says that a bad guy has to get her to run a program. Leo says that opening the email is relatively harmless, so long as she doesn't click on any links.