webmail

What happened to my Outlook address book?

Microsoft Outlook logo

Episode 1514

Maurice from Clairmont, CA

Maurice's Outlook contacts disappeared and now he can't send group emails. Leo says there could be a few things happening. Outlook's autocomplete is constantly looking at the contacts, and if it's missing, then it can't read them. If it's intact, then it should come out, including his group list. Carbonite will backup his data, but if the link between his contacts and the group list is broken, then that could be part of the problem. He should try and verify that his address book is there. If the address book is gone, then there is the problem. If the list is there, then he can back it up.

Am I getting spam?

Episode 1501

Earl from Alpine, CA

Earl has an iMac and a Samsung phone. He's getting email from someone he just had a conversation with via email, though it isn't him. Leo says it's possibly being spoofed, where the sending address has been added using his own contacts. Check the headers. Chances are, it's just spam.

Why doesn't my Gmail work?

Gmail logo

Episode 1493

Jerald from San Diego, CA

Jerald is having issues with Gmail. It comes up, but when he tries to open an email, it goes blank. It works when he logs on somewhere else, though. Leo says that Gmail is a web application that runs Javascript. So it may be that his browser is blocking that. Ad blocking software may also be doing it. He should try disabling his ad blocker and see if that works. Click the on/off switch at the top of the page and see if it loads up.

New Features Coming to GMail

New Gmail

Episode 1484

Google is revamping GMail and adding new features, including placing the attachment at the top of the email thread, delayed replies (which will enable a user to snooze an email until another time), nudge to reply reminders, and smart replies. Some privacy geeks may be concerned that a machine is reading their Gmail and suggesting replies, but Rich says it's very convenient in the mobile app. Other features include Confidential mode, where the message will self destruct after being read. A new task app in Gmail. And the ability to read emails, tasks, calendar, and notes in one screen.

How can I delete all the email off my phone?

Gmail

Episode 1481

Jeffrey from Las Vegas, NV

Jeffrey has his email set to IMAP and he has thousands of emails on his phone. How can he delete them? Leo says if he goes into his settings, he can have them deleted/expunged from the server. That's in the client settings on his phone, but it's not on by default. So if he deletes them from his computer, which is easier, it should delete them from Gmail.

How can I aggregate all my email into one domain?

https://www.fastmail.com/

Episode 1480

Neil from Phoenix, AZ

Neil wants to be able to merge all his email accounts to one domain that he owns himself. That way he can control his email account without relying on a third party. Leo says that's a good idea. And he can do that without having to run an email server. He can use Gmail to go out and get all his email and aggregate it into a central point. He can also attach the domain name to it, while able to route all his mail into different folders to keep them all organized.

How can I prevent getting spam?

Gmail icon

Episode 1478

Terry from Bozeman, MT

Terry's computer has gotten old enough that it can't be updated anymore. How can she set up a new computer so that it won't get spam? Leo says that free email is prone to spam, but each has varying degrees of spam filters. Gmail has really good spam filters, for instance. Leo recommends Gmail and she can have it go get her Outlook mail, then filter out the spam. She can also keep the mail on the webmail server, so it never stays on her computer.

How can I get my email app to notify me of new email?

Gmail

Episode 1476

Gary from Ontario, CA

Gary's wife is having issues getting push notifications for her email. Leo says she'll need to enable it in her Gmail account. She could also just turn on "fetch," which is a pull-oriented option. Leo says that using pull or fetch as her primary way will save battery life as it will just get the email whenever she opens the app.

The chatroom says that this is now a paid feature of Gmail Pro. Push notifications are no longer free with a basic Gmail account.