webmail

Where are my emails in Gmail?

Gmail

Episode 1662

Ed from San Gabriel, CA

Ed has over 500 emails in Gmail and he can't find them. They just aren't there, but Gmail says they are there. Leo says that the default of Gmail is to archive, not delete. If you click on the MORE button on the left, you'll find a folder called ALL MAIL. Every email should appear there. If you don't see them there, they are gone. Also, check the archive.

Why Am I Getting a Popup in AOL Mail?

Verizon

Episode 1661

Sue from New York

Sue is on AOL and is having issues with "Guce." What is that? Leo says it's adware by AOL that seeks to bypass adblockers in her browser. Guce is owned by Verizon, which also owns AOL and they don't like users using ad blockers or reading emails without ads. So it will redirect her to Guce.advertising.com. But many consider it a browser hijack, which would turn it into malware.  Go into the browser settings under extensions and see if there's an adblocker installed. She can either turn off the ad blocker, white list Guce or better yet, GET OUT OF AOL! Leo recommends Gmail.

What is a Good Alternative to Gmail?

FastMail

Episode 1661

Jason from Henrico, Virginia

Jason would like to move his email away from GoDaddy, but he doesn't want to use Gmail. Any options? Leo says the nice thing about having his own domain, is that he can move it anywhere, and even to another registrar. Jason may need to jump through a few hoops, but it can be done. He can also go into the domain record and forward the email to another host. It's under the MX record. Leo recommends using a paid one, because it will not only give support, but they won't close the account out of anywhere. Should he run his own server? Leo says no. Don't do that. Its too much work.

What's a good alternative to Microsoft Outlook?

Microsoft Outlook

Episode 1645

Karen from Diamond Bar, California

Karen is still having issues with Microsoft Outlook 365. She wants to know what her alternatives to Outlook are? Leo suggests going to http://outlook.live.com. There's a good chance you can log in where your contacts and data will already be there. You can also export all your contacts there and then use an alternative like Google Contacts.

How can I get my contacts into my new phone?

Samsung Galaxy Note 10

Episode 1643

Karen from San Pedro, CA

Karen had to get a new phone, but she didn't get her email contacts. What can be done? Rich says that since Karen had a Samsung Galaxy mobile device, all her contacts should be backed up to Google. But Karen had her email through AT&T, and if you go into AT&T's webmail interface, those contacts should be there and you can export them. But if there's nothing in the address book, then Karen has lost them all since she no longer has her contacts on her computer and tablet, she can export the contacts into a main file. Then you can import them to Google Contacts.

Why Can't I Send Email?

Gmail

Episode 1600

Valerie from Agoura Hills, CA

Valerie is having issues with her email, she can receive but she can't send. Leo says that's due to a validation issue since her email provider doesn't support standard protocols. Google will block email IP addresses due to spam. Leo recommends using Gmail or other well-known email providers. So get a new email provider! 

How can I clean out my Gmail account?

Gmail

Episode 1591

Pamela from Laguna Hills, California

Pamela is so inundated with spam, she wants to get rid of her Gmail account. How can she back up the email she wants? Leo says the concept of cleaning out your inbox is called INBOX Zero. It's basically spring cleaning for your email account. Leo says that the archive is designed to remove all the email you don't want to see, but still have access to it by a searchable database. That's much better than throwing it away and realizing you lost something important.