Kim changed her AOL password last month, but now AOL won't accept the new password. What can she do? Leo says that Verizon owns AOL right now, but they really don't care about them. Gmail is a much better option. But Leo says that email is so important, it really pays to actually pay for the service. Leo recommends FastMail.It's around $20 a year.
John bought a new domain name and wants to set up an email. How can he do it for free? Leo recommends going with Gmail. It's a great free service with excellent spam filtering. Microsoft's Outlook mail is also good. Then, you can tell your domain DNS listing to send an email that comes for you to that email service. In the settings for the domain name, there will be DNS settings and one will be for email. That's where you will input the forwarding address for your email. It's also called the MX setting.
Bill thinks his network has been infected because his email won't let him send anymore. It's completely missing. Leo says to make sure the SEND port is correctly configured in the email client (in this case Thunderbird). It's the SMTP server and it usually runs port 587. The scam came from "Spectrum" and "Thunderbird Help" that said he was having a driver issue. Leo says that's a scam. Email doesn't use drivers. It just uses an internet connection.
Carlin's email vanished from her Apple Mail email client. She uses MSN. But nobody has been able to help her get it back. The Geek Squad came out, installed Malware Bytes and scanned her computer, which Leo says is ridiculous since it has nothing to do with your email. Leo then says the first thing Carlin should try is to go to Safari and open up the msn.com website to check your email. Log in and see if it's there.
Rob has Quickbooks 2020 and Gmail is blocking his ability to send an invoice. Leo says there's a link in Quickbooks that says "mail this invoice." It will launch Gmail in your browser. If it blocks it, it sounds like Intuit hasn't made a deal with Google to do that. Rob may also have to log into Gmail and authorize it. The authorization can also expire.
Brad says that his company email looks to be compromised. Leo says it's more likely his email address has been "spoofed" by spammers, and it's really easy to falsify or spoof a reply email address. Sooner or later, they will move on to a new random return address. That's why everyone gets spam and even bounced back emails that don't work. So it's unlikely Brad's email address has been compromised, just spoofed.
Mike has a friend who's email got hacked and redirected to a Gmail account he didn't control. They were, however, able to get it back. Leo says to make sure 2-factor authentication is turned on as well. Then go to every account associated with that email and not only turn on 2FA but change the passwords.
Ben has a twelve-year-old Mac that runs Entourage for his email client with AOL. But it has stopped working. Then it started working again a month later on its own, then stopped receiving mail a month later. Leo suspects that AOL may be the culprit. But also, Entourage hasn't been updated in years because it was discontinued by Microsoft in favor of Outlook. But Leo doesn't like that option either because both store email in one giant file, forcing Ben to rebuild it when it gets corrupted. It's a terrible way to do email.
John's friend is trying to log into mail.yahoo.com and he can't sign in, but his wife can. Leo says that Yahoo wants to do two-factor authentication now, so it may be that he has to change his password and update his settings. There may be issues with his Verizon.net email, which is preventing him from accessing his Yahoo account. Verizon also owns AOL. What Leo recommends is getting the hell away from Yahoo and going to Gmail. What Leo suspects is that Yahoo deactivated his account due to suspicious activity.