Carlin's email vanished from her Apple Mail email client. She uses MSN. But nobody has been able to help her get it back. The Geek Squad came out, installed Malware Bytes and scanned her computer, which Leo says is ridiculous since it has nothing to do with your email. Leo then says the first thing Carlin should try is to go to Safari and open up the msn.com website to check your email. Log in and see if it's there.
Rob has Quickbooks 2020 and Gmail is blocking his ability to send an invoice. Leo says there's a link in Quickbooks that says "mail this invoice." It will launch Gmail in your browser. If it blocks it, it sounds like Intuit hasn't made a deal with Google to do that. Rob may also have to log into Gmail and authorize it. The authorization can also expire.
Brad says that his company email looks to be compromised. Leo says it's more likely his email address has been "spoofed" by spammers, and it's really easy to falsify or spoof a reply email address. Sooner or later, they will move on to a new random return address. That's why everyone gets spam and even bounced back emails that don't work. So it's unlikely Brad's email address has been compromised, just spoofed.
Mike has a friend who's email got hacked and redirected to a Gmail account he didn't control. They were, however, able to get it back. Leo says to make sure 2-factor authentication is turned on as well. Then go to every account associated with that email and not only turn on 2FA but change the passwords.
Ben has a twelve-year-old Mac that runs Entourage for his email client with AOL. But it has stopped working. Then it started working again a month later on its own, then stopped receiving mail a month later. Leo suspects that AOL may be the culprit. But also, Entourage hasn't been updated in years because it was discontinued by Microsoft in favor of Outlook. But Leo doesn't like that option either because both store email in one giant file, forcing Ben to rebuild it when it gets corrupted. It's a terrible way to do email.
John's friend is trying to log into mail.yahoo.com and he can't sign in, but his wife can. Leo says that Yahoo wants to do two-factor authentication now, so it may be that he has to change his password and update his settings. There may be issues with his Verizon.net email, which is preventing him from accessing his Yahoo account. Verizon also owns AOL. What Leo recommends is getting the hell away from Yahoo and going to Gmail. What Leo suspects is that Yahoo deactivated his account due to suspicious activity.
David wants to be able to archive all his emails beyond Google's 15GB allotment. Leo says that Google's One Drive is the best for archiving. Are there alternatives to Gmail? Leo likes Fast Mail. Proton Mail. Mail.Org. Those three aren't free though.
Ed has over 500 emails in Gmail and he can't find them. They just aren't there, but Gmail says they are there. Leo says that the default of Gmail is to archive, not delete. If you click on the MORE button on the left, you'll find a folder called ALL MAIL. Every email should appear there. If you don't see them there, they are gone. Also, check the archive.
Sue is on AOL and is having issues with "Guce." What is that? Leo says it's adware by AOL that seeks to bypass adblockers in her browser. Guce is owned by Verizon, which also owns AOL and they don't like users using ad blockers or reading emails without ads. So it will redirect her to Guce.advertising.com. But many consider it a browser hijack, which would turn it into malware. Go into the browser settings under extensions and see if there's an adblocker installed. She can either turn off the ad blocker, white list Guce or better yet, GET OUT OF AOL! Leo recommends Gmail.