Jim got a slide scanning machine to scan his slides, but he doesn't have software for it. Where can he get it? Leo says that there's a third-party driver called VueScan at Hamrich.com. It's an old-time TWAIN driver that supports a wide array of scanners. You can get it at https://www.hamrick.com. It's worth paying for as well.
Rex is having issues with his printer and was told to delete the printer driver to fix it. Will that work? Leo says that if he deletes a bad driver, Windows will look for a new one and reinstall it. But it will be the latest driver that Microsoft certifies, and that could fix the problem. Rex could also be dealing with a bad spooler. Leo recommends using Hamrick VueScan as his scanner driver. It has better settings, and could work better for him.