Jean wants to dump her AT&T phone service and use VOIP with the internet via Ooma. Leo says she can, but she'll be giving up precise 911 service. So if she has a cell phone, she can call 911. But that will be a regional e911 service, which will slow down response times. Ooma does offer 911 service to her registered address, but she'll have to pay for it, and if the power goes out, she'll lose her phone too. So its a mixed bag.
Noel wants to use Voice Over IP for his office telephones. What does he need to look for? Leo says that Latency is the key. The longer the latency, the more annoying the delay in a conversation. Dropped packets is another issue in VoIP. Is that due to not having enough bandwidth? Leo says no. Voice doesn't take up a lot of bandwidth. But in an office, it all adds up. Leo uses RingCentral in his office.
Wi-Fi can also mess up VoIP because it gives preference to data over voice.
Aaron is looking for an alternative to Skype for voice over IP (VOIP) calling. Is Google Hangouts a good idea? Leo says that Hangouts is a good option, but Google hasn't been giving it much attention to it as of late and may kill it.
Richard bought into T-Mobile's At Home VOiP service and now it's been discontinued. He's looking at Ooma now. Leo says that Ooma has a lot of users and they are very happy with it. So it's less likely it's going to go out of business. The downside, though, is that in the event of a natural disaster or power outage, he'll lose his phone because the internet is down. He'll have a cellphone, though. So Ooma is a solid alternative.
Jean doesn't have a cell phone and she's decided to move from a landline to VOIP with Ooma. She doesn't know how to set it up, though. Leo says as long as she has internet access, it should work fine. When she connected it to her modem, everything shut down. Leo says she should keep her landline for emergencies because VOIP doesn't have 911 service. So she should keep the least expensive landline called "lifeline service." During a power outage, it will still work.
Kyle uses Voice Over IP (VOIP) for his telephone via Ooma, but he gets a strange Echo that is annoying. Leo gets that problem too and it could be caused by latency, routing between point to point, and even acoustic feedback with open speakers. One thing he can do is connect his VOIP directly to the modem.
Cristina is getting rid of her landline and wants to use VOiP. But they insist someone be there during the service. Why? Leo says that is because landlines have independent power. Cable phones use VOIP. When the power goes out, the internet goes out. So they need to install a backup battery to power the system during an outage. She's also concerned about cutting the copper. Leo says they could and often do that, even though they aren't supposed to.
Joe got a VOiP box from Obihai which lets him have phone service. But now it won't let him use third party apps like Google Chat. Leo says that was always a hack that Obihai used in order to use Google Chat. Google has taken the XMPP servers down, which means Obihai can't use it. And as such, they've created alternatives. But they won't necessarily be free when they do.
Mary wants to know about alternatives to Jajah, a VOIP service that she's been using and is going out of business.
Leo says Skype is one solution and she can use Skype with a phone number on a mobile phone with the app. It's very inexpensive. She can buy a Skype Out account, and that lets her make calls to regular phones. Leo did that with his daughter when she was studying overseas. Mary is worried about governments listening in when she calls overseas. Leo says that unless she's Jason Bourne, nobody really cares.
Bob is using Skype for Voice Over IP (VOIP) and is using his headset, but he'd like one with better quality. Leo says a USB headset will give him far better quality because it's digital. Currently, Leo advises Plantronics. The Plantronics .Audio 665 is the one he sends to all TWiT guests.