James accesses his voicemail via quick-dial 1, and now he's getting someone else's voicemail. What gives? Leo says you have to reprogram your quick dial by deleting the voicemail contact in your contact list and then trying again.
Bob wants to know where he can get a basic answering machine. Do they make them anymore? Leo says that he can still get them from AT&T and Panasonic. Most of them are cordless though, with a base station for the wireless phones. So it's a phone system and an answering machine all in one. And they're all digital, so there are no tapes to buy. Bob should check Best Buy, Staples, and even Amazon. Leo likes Panasonic because they use the DECT standard.
Chris also wants to know why a call will ring once and then go directly to voicemail. Leo says that's an odd one and he has this happen too. Is it something the telemarketers have figured out? It could be carrier specific. Chris can sign up with the DoNotCall registry but that won't stop telemarketers from outside the country. Another option is to use Google Voice for everything, then he can program Voice to forward telemarketer calls directly to voicemail or reject them altogether.
Old Geek has issues with his answering/fax machine. Leo says he can set a fax machine and an answering machine for different rings, but if he has them on one line, he won't be able to tell the difference between a fax or a voice message. Some have a pass-through for a fax and if he doesn't get the tone, it will pass the call to the voicemail machine. If he doesn't have that, then he's out in the cold.
Leslie can send out group text messages, but she can't get replies. Leo says this is because she has an Android phone, and many of her friends have iPhones (they're blue, she's green). So they end up talking to each other via iMessage. Of course, getting an iPhone would solve the issue. It really comes down to who starts the group message, though. If they start a group message via iMessage, Leslie is left out. If she can get everyone to use WhatsApp instead, she'll be fine. But that's kind of a hassle. Or, she can just use her iPad.
Leo says there's an app called Pushbullet that will deliver phone notifications to his computer through the web. Ryan needs something that direct his voicemails to his email, though. He has tried Google Voice, and that works for voicemail but not necessarily text messages, because those would default to iMessages on his iPhone. If he can get people to text him to his Google Voice number, then he can check those texts on the web.
Mark has a 2 year old computer, and after a few minutes it just shuts off. Leo says it sounds like hibernation is enabled on the computer and that means it goes to sleep. Sleep is problematic because it can have issues waking up. It should wake up, reload the memory from the physical disk, and be active. But all too often it has an issue with this process. So Leo recommends turning off hibernate.
Tom's iPhone 6 Plus keeps asking for his voicemail password. Is that a new feature in iOS 8? Leo says no. It's probably what the carrier is requiring. If he can't remember it, Leo advises calling up AT&T to have them reset it. And if he uses second factor authentication, it'll protect him from someone hacking his voicemail.
Mike would like to save his voicemail to his PC. Leo says that there are Android apps that can do it. There's a website called SavemyVM.com and Voicemailsforever.com, but they're not free. Leo also recommends using Google Voice. It will email him the audio automatically, which is great for archiving.