Vince has a business and wants to go VOIP with his telephone. How is Ring Central? Leo says he uses Ring Central, and it doesn't sound or look like a VOIP solution. The advantage with Ring Central is that all those features are done digitally through an app. So you can make and receive company calls using your smartphone. Leo's been using it for eight years and you'll save a ton of money over a regular POTS service.
voice over IP
Tom has an iPod Touch and wants to know if he can do anything on it like Facetime. Leo says sure. It's essentially an iPhone without the phone. So Tom will be able to do VOIP and video calling. He can use apps like Tango, Skype, Viber and several others. He'll have to buy credits to call regular numbers.
Microsoft has announced that they will be replacing the peer to peer voiceover IP scheme in Skype with a native server that will route the traffic in a more traditional way. And in doing so, they promise a “lighter, faster and more responsive UWP app for Windows 10, Skype for iPhone, iPad and Android." But it'll be a bumpy ride for Mac and Linux users, and even Windows phone users, until they do. Leo says that Skype has been improving in it's quality of late and it could be that Microsoft's tweaking of the code is a good thing.
Lane is looking for a good voice over IP (VOiP) phone option. Leo says that Ooma and 8x8 are good because they are rather invisible and he can use regular phones to make calls. To use his mobile phone with it, he'll need a SIP app (session initiation protocol), but they require a SIP provider. There's a company called Obihai which provides the SIP access. Ooma has built up enough of a network so that it's more affordable and a good choice.
Norman wants to make his phone calls over the internet instead. Here's a list of apps that would let him do this inexpensively, or free:
Karen runs a business and she needs a new phone system that will work with a virtual team. She had a bad experience with Vonage. Leo says that Vonage wasn't really equipped to handle both cellphones and landline calls. Here's a few good VOiP options:
On Leo's recommendation, Martin is using RingCentral for business phone services, but he can't get their analog fax machine to work with it. Leo says that fax machines don't work well with VOIP and Leo just uses RingCentral's fax service which routes the faxes to email. Martin's business is a doctor's office and it must be HIPPA compliant, which email won't be. He could try a lower speed, but that probably won't work either. Leo says that a dedicated phone line for faxes is probably the most reliable and secure method for faxes.