Verizon

What happened to my internet service after I changed phone companies?

Internet

Episode 1120

Catherine from Alta Loma, CA

Catherine got lured to a new phone company to save money and now she's lost her internet service. She was promised that Verizon would maintain her Internet even though she changed services. Leo says that Verizon owns the copper wire, but since she's no longer using their service, she can't have access to the internet. She would have to use whatever DSL that the other phone company offers. Leo says it sounds like she was bamboozled by a promise they had no intention to keep, so Leo advises going back to Verizon.

How can I get old text messages onto my new phone?

Episode 1117

Neil from Phoenix AZ

Neil bought an ICON Windows phone, but he's thinking of returning it because Google isn't syncing right. Should he buy an iPhone. Leo says that the new iPhone 6 is probably the best phone experience you can get. And it supports Google very well. But Leo says you can attach your outlook account to Google through the settings by using Yahoo as the middle man. So you connect the Windows Phone to Yahoo, and then connect Yahoo to Google. You can do the same thing with LinkedIn. And they're free.Once you have that connected, then you can go to Google natively and have all your contacts.

Should I get an iPhone 4S for $0.99 at Verizon?

Apple iPhone 4S

Episode 1116

Max from West LA, CA

Max had a Blackberry Curve with Verizon and it just died. He can get the iPhone 4S for .99, and is wondering if that would be a good deal. Leo says they should give him .99 for the iPhone 4S! It's fine for what Max is doing, but it's three generations behind, and will be the last model that he can install the most recent OS on. Max will be able to install iOS 8, but it will be really slow. If he doesn't care, then sure, it'll work. Leo also says that within days, he's likely to see a similar deal for iPhone 5.

Telecoms Are Trying to Prohibit City-Run Broadband Access

Autumn small town America

Episode 1114

There isn't much competition among broadband providers in the United States. Most people only have a choice between a cable company and a phone company, and both act like monopolies; both have poor customer service. We know that the answer to protect net neutrality isn't government intervention, which carries potential risks, but in competition. If there were several internet service providers, there would be better prices and better service.

What's a good internet option for a boat?

Boat

Episode 1112

Joe from Port of LA, CA

Joe wants to put his DirecTV on his boat. DirecTV says they can do it, but he doesn't believe them. Leo thinks that if he's in the harbor and there isn't a lot of movement, then it could be possible. But since boats move up and down according to the tides, Joe will likely lose that satellite connection often. It's not a good idea, especially for internet access.

Can I buy a new phone and keep my unlimited data plan?

Blackberry Bold

Episode 1106

Alan from Rancho Palos Verdes, CA

Alan still uses a Blackberry Bold and he's keeping it because of his unlimited data. Leo says that if he pays the full price for the phone and it's not being subsidized, chances are he won't lose his data plan. The carrier will try hard to get him to transition off the unlimited plan to a family share plan, but Leo says they'll get him on overage charges. So he should keep it as long as he can. The chatroom says Verizon doesn't consider the Blackberry Bold a smartphone, so he may not be able to keep that unlimited data plan no matter what he does. He also wants to tether to his laptop.

How can I digitize old MiniDV video tapes?

Episode 1096

Libby from Claremont, CA

Libby has some miniDV tapes that she wants to make digital copies of. She wants to know the best method for doing this, and what format she should use. Leo says that miniDVs are already digital. So that saves a step. Since the service Libby took them to made DVDs, she can rip them and get MPEG2 files. Leo uses HandBrake and VLC Media Client, which work together to rip DVDs. Leo says to just rip it. Don't reencode it.

Should I use my cell phone's data as my home internet service?

Episod 1093

Claudia from North Edwards, CA

Claudia's son wants her to combine her cellphone with her internet to make one bill. Leo says that if she can get 4G LTE internet on her cell phone, then she'd have faster speed than the satellite internet Claudia currently has. But she has to see what wireless company has high speed internet coverage in her area. If there is one in her area, then it'll not only be faster, but cheaper. Verizon makes a point of getting good coverage near military bases, so that may likely be the best option for her. Leo also recommends talking to neighbors to see what is working for them.