Verizon

Why is my email getting deleted from my computer after downloading to my phone?

Email

Episode 1154

Gary from Camarillo, CA

Gary doesn't want his email to get deleted from his computer when he deletes it off his phone. Leo says that PoP3 deletes mail on the webmail's server after it gets downloaded to the email client, while IMAP shares the same view as the webmail and keeps it. So any changes he makes from one device would echo to the server and vice versa. So it may just be the way it is set up.

Leo suggests not using the Verizon email program, and use the stock email program that comes on the phone instead. Also, Gary should set up a gmail account and let it go get his email from Verizon.

How can I get my email on my new iPhone?

iPhone 6 and 6 Plus

Episode 1149

Laura from Tejunga, CA

Laura upgraded to the new iPhone 6 with Verizon, but she can't get her email to work on the new phone. Leo says one thing she can do is backup the old phone, and then restore it to the new one. That will move the settings over automatically. Laura says she keeps putting in her email password and it rejects it. Leo suspects Laura is just having issues typing her password with the new keyboard and suggests changing her password to an easier to type, but not easy to guess password.

Will Verizon unlock my cell phone?

International

Episode 1147

Jerry from Alta Dena, CA

Jerry has a cell phone and he's traveling out of the country. He's out of his contract. Can he get it unlocked? Leo says yes, he can just go to Verizon and ask them politely. They are supposed to do it, and AT&T does this for its customers too. Verizon is under a consent decree not to lock their phones, so they should unlock it. Then he can put a local SIM card in when he gets to his destination.

Why can't I use my old iPhone 4S on Verizon?

Apple iPhone 4S

Episode 1146

Sharon from San Diego, CA

Sharon has a Verizon cellphone but wants to get her old AT&T iPhone 4S added to the plan. Verizon said they can't add that phone to their network, though. Leo says back then, AT&T and Verizon phones only worked with either GSM or CDMA technology. If the phone was newer, like an iPhone 5S or iPhone 6, she could do it because they are called "world phones." She may need to unlock it. But the 4S predates the era of iPhone world phones, and it won't work.

What alternatives do I have to 4G internet in rural areas?

satellite dish

Episode 1138

Mark from Amherst County, VA

Mark uses Verizon 4G Wireless service and runs through 40GB in an afternoon with video conferencing. He also ends up roaming, so he's paying for that as well as overages. Verizon told him that FIOS would be coming, but Leo says that'll never happen now because they've stopped growing that out. It all has to do with a tug of war with the FCC over net neutrality.

How can I connect to my Wi-Fi router with ethernet cable?

Ethernet

Episode 1138

Richard from Hacienda Heights, CA

Richard's Verizon Wi-Fi router won't work as a wired router, only Wi-Fi. Leo says that's bizarre because he would need to connect his router to the modem. Leo advises asking Verizon if it's possible to buy his own modem. He should get a DOCSIS 3 modem. The added benefit is that he won't be paying rental fees on it.

Richard should keep going back to Verizon and make them fix it. If they can't, then he has a case to go with another provider. The hardware layer is working if there's a "link light" lit. So it may be trouble on Verizon's end.

Why can't I talk and browse the web simultaneously on Sprint?

iPhone 6 and 6 Plus

Episode 1127

Rick from Kansas City, MO

Rick says that he hears that with Sprint, if they upgrade to the new iPhone, they won't be able to talk and surf at the same time. Leo says that he can on AT&T and Verizon, though. Verizon moved over to Voice Over LTE and Leo thought Sprint was moving that way too, but apparently they haven't. T-Mobile will also work. Any GSM network will do it, and Leo suspects that Sprint will eventually go that way.

Can I use a Verizon phone on T-Mobile?

Apple iPhone 4

Episode 1119

Steve from Glendora, CA

Steve was gifted an iPhone 4 and the carrier is verizon, while his carrier is T-Mobile. Leo says Steve can't use it because the iPhone 4 is a CDMA phone while T-Mobile uses GSM. So it's essentially apples and oranges. It's just not compatible. The new iPhones though are "world phones" and can use various SIMs. Leo says that's where it's going, especially for Verizon because they were ordered by a judge to stop locking their phones to a carrier.

What happened to my internet service after I changed phone companies?

Internet

Episode 1120

Catherine from Alta Loma, CA

Catherine got lured to a new phone company to save money and now she's lost her internet service. She was promised that Verizon would maintain her Internet even though she changed services. Leo says that Verizon owns the copper wire, but since she's no longer using their service, she can't have access to the internet. She would have to use whatever DSL that the other phone company offers. Leo says it sounds like she was bamboozled by a promise they had no intention to keep, so Leo advises going back to Verizon.