Tina wants to know if Verizon has improved their call quality. She left because it was so bad. Leo says that thanks to VoLTE, (Voice over LTE), the call quality has improved remarkably. Additionally, some carriers also support Wi-Fi calling, which has fantastic call audio quality. Most carriers offer two week trials where if you don't like the service, you can return the phone and cancel. So give Verizon another try. The quality has improved.
Following T-Mobile's lead, Verizon has dropped mandatory contracts and will no longer subsidize phones. So, users will either have to buy their phones at full price, or they can pay it out over two years. But you will no longer be able to buy a phone for $199. Leo says that while customers will experience sticker shock when they go to upgrade their phones, in the long run, it'll be cheaper, and they'll save about $30 a month.
Moe is going to be traveling to India in a few months and he wants to know if Verizon is a good choice for traveling. Leo says no, it really isn't. They've gotten better, since they've left CDMA behind for LTE and that means it could work in India. And the FCC requires all Verizon SIM slots to be unlocked. Moe will have to be sure that the frequencies are supported. He may also request his phone be unlocked as well. A better bet would be to get a cheap GSM compatible phone locally in India, with a local SIM card. He'll have a local number, but it'll work better.
Kevin updated his BlackBerry to the new 10.3 OS and now some of his apps don't work. Kevin did a "sideload" to update his phone, and Leo suspects the issues he's having is due to the carrier, namely Verizon.
When sideloading an OS, he's not getting the approved carrier edition of the operating system, but the version directly from BlackBerry without Verizon's customization. It's likely that it's an APN setting issue within Verizon's servers that is causing connection issues with Kevin's phone. This is why sideloading can be problematic.
Verizon bought AOL for $4.4 Billion this week, which Leo says is a bargain. The sale includes Huffington Post, TechCrunch and a host of other properties. Leo says that Verizon really wanted AOL's mobile ad platform. With over half of internet searches being Mobile, the mobile ad platform is really valuable. But Leo wonders how you put an ad on such a small mobile screen.
Meanwhile, Google is going to put a buy button in their ads to encourage more commerce.
Mike's contract is up with Verizon and he's looking to get a new phone. He wants to buy his own phone and go month to month and get off the contract. Leo says that family plans are beneficial and he wonders why people just don't get together to get one. Leo says that the Droid Turbo is quite nice. The MotoX is a nice size. If you can still get a Samsung Galaxy SIII phone, it's a great phone, and you may be able to get it free. Verizon also allows you to bring a phone to your pay as you go. The One Plus One may be able to work on Verizon.
Mark is having issues with his Verizon email because it's part of Yahoo and now Verizon doesn't support it. He can't log in, and Verizon doesn't seem to care to fix it. Mark could try logging into Yahoo mail directly. Leo says Mark should make the move to another email provider like GMail.
Leo says the key to getting a "world phone" from Verizon is getting one that will allow a SIM chip. Also, he should make sure the phone he has is compatible with the radio frequencies of the places he's visiting. A newer iPhone would be more compatible than the iPhone 4S because the iPhone 6 is a world phone that runs LTE.
Jeff has unlimited data on Verizon and he wants to upgrade his phone, but they won't let him keep his data plan if he does. Leo says that is how they get people. He can pay the full amount for the phone, but if he tries to subsidize it, he'll be taken off of his unlimited data plan. He should check how much data he actually uses. He may not need to keep that unlimited data plan. The advantage of buying his own phone is that he can have an unlocked model.
Matt says that he had his unlimited data plan saved by a guy at the Verizon store by adding a line for $10 a month.