Mark is having issues with his Verizon email because it's part of Yahoo and now Verizon doesn't support it. He can't log in, and Verizon doesn't seem to care to fix it. Mark could try logging into Yahoo mail directly. Leo says Mark should make the move to another email provider like GMail.
Leo says the key to getting a "world phone" from Verizon is getting one that will allow a SIM chip. Also, he should make sure the phone he has is compatible with the radio frequencies of the places he's visiting. A newer iPhone would be more compatible than the iPhone 4S because the iPhone 6 is a world phone that runs LTE.
Jeff has unlimited data on Verizon and he wants to upgrade his phone, but they won't let him keep his data plan if he does. Leo says that is how they get people. He can pay the full amount for the phone, but if he tries to subsidize it, he'll be taken off of his unlimited data plan. He should check how much data he actually uses. He may not need to keep that unlimited data plan. The advantage of buying his own phone is that he can have an unlocked model.
Matt says that he had his unlimited data plan saved by a guy at the Verizon store by adding a line for $10 a month.
Bob is going to be traveling overseas and he'll be using his iPhone 5 while he's there. Leo says it can be done, but he should turn data roaming off. That means he won't have any data while he's out and about, though. But it also means he won't have a phone bill in the thousands.
Greg has an issue with weak Verizon cellphone reception in his area. He wants to know if a Femtocell is a good option to fix that. Leo says it is if he has Internet in his house. Every cell phone company offers them, and they act as a kind of cell phone tower in the home, routing phone calls through the internet. But it depends on how much they want to keep him as a customer. If he asks for a customer retention expert and respectfully explain the problem, they may even offer him one at no charge. But if they try and sell him one, hold out.
Peter has more than one cellphone running in Verizon and wants to swap out SIMs to use one number. But he has to use a special SIM in order to get LTE in it. Leo says that may be due to the update that runs VOLTE. But when it takes the SIM out and moves it to the iPhone, he loses visual voicemail. Leo says that's likely a Verizon shortcoming, even though Leo doesn't think there's a technical reason.
Jim has an iPhone 5 through Verizon and he's being nailed for "excessive use of data" with charges over $300 a month, and he has no idea why because nothing has changed in his usage. Verizon claims he's using up to 1 GB a day! But he isn't using even close to that. He doesn't stream video, and is rarely listening to Pandora. Leo says that going into the usage meter in the settings, he can see what the phone thinks he's using. Is the hotspot turned on? Streaming video can easily get 1GB a day if he's not careful.
Gary doesn't want his email to get deleted from his computer when he deletes it off his phone. Leo says that PoP3 deletes mail on the webmail's server after it gets downloaded to the email client, while IMAP shares the same view as the webmail and keeps it. So any changes he makes from one device would echo to the server and vice versa. So it may just be the way it is set up.
Leo suggests not using the Verizon email program, and use the stock email program that comes on the phone instead. Also, Gary should set up a gmail account and let it go get his email from Verizon.
Laura upgraded to the new iPhone 6 with Verizon, but she can't get her email to work on the new phone. Leo says one thing she can do is backup the old phone, and then restore it to the new one. That will move the settings over automatically. Laura says she keeps putting in her email password and it rejects it. Leo suspects Laura is just having issues typing her password with the new keyboard and suggests changing her password to an easier to type, but not easy to guess password.