Verizon

How can I get LTE data as my home and mobile internet connection?

Episode 1273

Steve from Hemet, CA

Steve is a truck driver, and he uses a Galaxy Note 4 on Verizon as his primary internet connection. At home, he has Time Warner cable for TV, internet, and landline. Now that he's back on the road, he's only going to be at home for 1 week out of every 6 or 7 weeks. So he's trying to figure out how to get rid of Time Warner at home, and just use mobile internet. He'd like to get rid of Verizon, but it has the best connectivity for him across the country.

How can I get my contacts back from Verizon?

Episode 1273

Bonnie from San Jacinto, CA

Bonnie has lost her address book through Verizon. Leo says that's why everyone needs to backup their contacts and why Leo recommends having contacts saved through a Google account. Verizon has moved all users to AOL for email, and it could be that her contacts got lost in the transfer. Leo says that Verizon has to have a backup of the contacts. And since they are doing a pilot program of migrating this over, they are likely to be very receptive with helping her. She might also try logging into mail.yahoo.com with her Verizon account. Then back it up and move it to Google!

How can I get hotspotting with Verizon?

Episode 1272

Vic from Yorba Linda, CA

Vic's Verizon Mi-Fi is broken. He's replaced it and it still doesn't work. Leo says that Vic could use his mobile phone as a hotspot and bypass the MiFi altogether. It'll cost about $20 a month to be able to do it. Leo also suggests a mobile hotspot called Karma Go. It's pay as you go through Sprint and Leo loves it. $15 a GB, or $10 GB in a package. It's a great option.

What's the best phone carrier for traveling all over the country?

Episode 1236

William from Michigan

Leo says this is difficult because it's all very geographical. If William said Kansas City, he'd say Sprint because they're really good there. If he said New York, his advice would be Verizon. Both of those companies originated in those places. William was thinking of going with Cricket Wireless, but Leo said he'd go with one of the big national carriers.

What's the best carrier in St. Louis?

Episode 1236

Elliot from Boston, MA

Elliot's aunt is visiting and wants to know who would be the best carrier to get her smartphone from in St. Louis? Leo says that his experience in the Midwest is that Sprint is really good. That's because Sprint was spun off the Southern Pacific railroad. But they can't go wrong with AT&T and Verizon. The best way to find out is to go to OpenSignal.com, enter the zip code, and they'll see who's got the best coverage in the area.

Is call quality better with Verizon now?

Episode 1215

Tina from Wisconsin

Tina wants to know if Verizon has improved their call quality. She left because it was so bad. Leo says that thanks to VoLTE, (Voice over LTE), the call quality has improved remarkably. Additionally, some carriers also support Wi-Fi calling, which has fantastic call audio quality. Most carriers offer two week trials where if you don't like the service, you can return the phone and cancel. So give Verizon another try. The quality has improved.

Verizon Drops Phone Subsidies and Contracts

Episode 1209

Following T-Mobile's lead, Verizon has dropped mandatory contracts and will no longer subsidize phones. So, users will either have to buy their phones at full price, or they can pay it out over two years. But you will no longer be able to buy a phone for $199. Leo says that while customers will experience sticker shock when they go to upgrade their phones, in the long run, it'll be cheaper, and they'll save about $30 a month.

Is Verizon a good option for International Travel?

Episode 1202

Moe from Ridgecrest, CA

Moe is going to be traveling to India in a few months and he wants to know if Verizon is a good choice for traveling. Leo says no, it really isn't. They've gotten better, since they've left CDMA behind for LTE and that means it could work in India. And the FCC requires all Verizon SIM slots to be unlocked. Moe will have to be sure that the frequencies are supported. He may also request his phone be unlocked as well. A better bet would be to get a cheap GSM compatible phone locally in India, with a local SIM card. He'll have a local number, but it'll work better.