Robbie is frustrated with his unlimited cellular plan because he's being throttled relentlessly. So bad to the point that he can't really do anything. But when he signs onto wifi, it's just fine. So they signed up for a 10GB plan, it was much faster. Leo says that unlimited doesn't mean "as fast." And on Verizon, some of the plans will throttle from bite zero, some after 5GB. There are five plans in total. So you have to read the fine print. It sounds like Robbie had the Unlimited "start" plan.
Julie's mom in Buffalo has very poor cellular service. They've tried just about everything. Should she try Verizon? Leo says that it's best to see what the local coverage is. T-Mobile, for instance, is very good in cities, but not in rural areas. Ask her neighbors. Verizon may be better, but they're more expensive. Spectrum, though, uses Verizon's network. In fact, check with MVNOs. They buy cell service in bulk and resell it.
Rich needs to monitor his son's text messages. Is there an app for that? Leo says that there are circumstances when this is critical. For Android, it's easy to do. But if he's tech-savvy, he can probably find out pretty easily that he is being monitored. Rich may want to check with the phone company and see if they can help. Ideally, if you can do it without an app on his phone, that would be a better idea. Check out Verizon's Smart Family: they have monitoring tools that may be of help.
Neil bought a new iPhone and wants to give his old iPhone X to a family member. How can he transfer the phone and number to them? Leo says that since Neil has Verizon, he has to have the phone unlocked, and they will do it with a request. But it's as simple as taking the SIM out: you'll want it with your new phone anyway. Then, you'll also want to erase the phone and restore it back to the factory settings.
Gloria wants to know how can she buy a phone without a plan. She heard of a new phone plan called "Visible" for $40 a month. Leo says that Verizon's Visible plan is very interesting and she can buy an unlocked phone anywhere, including Amazon. She just has to be sure she gets a phone that supports Verizon. Here's a page that shows which phones are compatible - https://www.visible.com/compatibility
Leo likes the Motorola Moto G7. Price is between $200-300.
John got an "Obama Phone" with AirVoice Wireless. When he got a new Motorola Moto Phone that was unlocked, it says it uses GSM or LTE. And AirVoice Wireless only uses Verizon. Can he use the phone? Leo says that Verizon is CDMA, so a GSM phone won't work. But AirVoice also says they're an AT&T carrier. From the chatroom - input the APN settings listed here and it needs to be a phone that works with AT&T. https://apn.gishan.net/en/apn/airvoice/motorola-moto-g-4g-2nd-gen
Doug bought a Tracfone LG Rebel 3 mobile phones. But the problem is, he can't get a phone number for it because Verizon doesn't support 4G anymore, only LTE. Whats the difference? Leo says that LTE is a bit faster, but it's odd that Verizon doesn't support it anymore. But they may have just killed 4G. Leo says to pull the SIM and try another carrier to see if it's not carrier locked. If it isn't, then go to Straight Talk.
News is that Verizon is selling Tumblr, and PornHub wants to buy it, promising to put the adult back into Tumblr. Tumblr banned porn accounts a few years ago, but will Verizon sell it? Leo thinks it would be better for WordPress to buy it and keep it alive for kids.
David wants to know if he should back up his mobile device to Verizon Cloud. Leo says to not do it. They'll give a little bit for free, but they really want to charge extra for it. And he can back up to Google Drive for free. What about Verizon's VPN, is that worth $3.99 a month? Leo says that most paid VPNs are that much... but the question is, do we trust Verizon? Verizon is using McAfee's VPN services, and have in writing that they aren't logging user activity. So that's probably fine, especially at that price.
Tom bought an unlocked Samsung Galaxy S9 while he was travelling and now that he's back, it won't support WiFi calling. Leo says that Verizon supports VoLTE, so contact Verizon and ask them to turn on HD Voice. Tom can also turn it on with the MyVerizon app or the Verizon Account page.