Ed is having problems where the volume in his Vizio soundbar changes audio as he changes the channel. Leo says it sounds like the IR from the Verizon FIOS box is merging the two commands and passing a volume command to the soundbar. There are only so many IR codes, so it's possible the confusion is causing it.
David heard that Verizon will no longer support 3G data, and as such his older Galaxy S6 mobile phone won't be able to support data. Leo says that's because Verizon is retiring their 3G and CDMA towers. David has some time though, as the retirement isn't scheduled to be concluded until 2022. But eventually, he'll have to upgrade his phone. But Verizon says the limit is the S4 or prior, so the S6 should still be supported for 4G/LTE. And there are a lot of modern phones that are affordable if on a budget. Some as low as $300.
John is traveling around the country in his RV and he has been using his hotspot for internet access and streaming video. But he went through his Spectrum/Verizon 5GB cellular data cap in about three days. Leo says that hotspot data caps have always been limited. T-Mobile has a residential service that has no bandwidth caps or limits. And why wouldn't his RV count if he can live in it? But he should probably call to make sure he can do that.
Frank tried to teach his parents how to use a smartphone. Both Android and iPhone. It didn't go well. So he's looking to get a flip phone for them. But their carrier Verizon is pushing smartphones. Leo says they are pushing LTE phones because they want to decommission their old towers that flip phones rely on. Still, Verizon offers the Kazoona eTalk. As long as they are LTE compatible, they will be fine with a flip/feature phone. Look for a section on Verizon's website called BASIC PHONES.
Alcatel makes dumb phones as well. Look at the GoFlip V. Verizon sells it.
Dave has a new Samsung Galaxy 20+ Android phone. He uses Message Plus with text to speech feature with Verizon. However, he can't get it to work with the new phone. Leo says that it's on Verizon to solve the issue. It's probably a setting in the app that has to be enabled. It's possible that the feature isn't enabled for just reading text messages. Dave says it has the feature, but Verizon can't figure out what's wrong. Leo adds that Verizon's support is terrible. It uses a VOIP solution outside the country and it's terribly latent.
Esther calls in to ask what Leo thinks of the new Yahoo Mobile Phone service. Leo says Yahoo is owned by Verizon, and as such, it's essentially Verizon repackaged as an MVNO. If Verizon is good in Esther's area, it's a good way to get a mobile phone service for a cheaper price. But one has to look at the details. Chances are, the data may be throttled during peak times, as full pay Verizon customers get priority. But for $40 a month for unlimited text, talk, and data, that's a good deal.
Robbie is frustrated with his unlimited cellular plan because he's being throttled relentlessly. So bad to the point that he can't really do anything. But when he signs onto wifi, it's just fine. So they signed up for a 10GB plan, it was much faster. Leo says that unlimited doesn't mean "as fast." And on Verizon, some of the plans will throttle from bite zero, some after 5GB. There are five plans in total. So you have to read the fine print. It sounds like Robbie had the Unlimited "start" plan.
Julie's mom in Buffalo has very poor cellular service. They've tried just about everything. Should she try Verizon? Leo says that it's best to see what the local coverage is. T-Mobile, for instance, is very good in cities, but not in rural areas. Ask her neighbors. Verizon may be better, but they're more expensive. Spectrum, though, uses Verizon's network. In fact, check with MVNOs. They buy cell service in bulk and resell it.
Rich needs to monitor his son's text messages. Is there an app for that? Leo says that there are circumstances when this is critical. For Android, it's easy to do. But if he's tech-savvy, he can probably find out pretty easily that he is being monitored. Rich may want to check with the phone company and see if they can help. Ideally, if you can do it without an app on his phone, that would be a better idea. Check out Verizon's Smart Family: they have monitoring tools that may be of help.
Neil bought a new iPhone and wants to give his old iPhone X to a family member. How can he transfer the phone and number to them? Leo says that since Neil has Verizon, he has to have the phone unlocked, and they will do it with a request. But it's as simple as taking the SIM out: you'll want it with your new phone anyway. Then, you'll also want to erase the phone and restore it back to the factory settings.