Verizon

What Are My Options If I Have No Broadband Access?

Verizon

Episode 1821

Mike from Hampton, VA

Mike's mother doesn't have the ability to get internet other than a cellular option through Verizon. Leo says that Verizon has a home internet package, as does T-Mobile. But if her Verizon is good, it'll be costly but it's doable. The other option is satellite. With Elon Musk's Starlink service, she can get 100-200 Mbps download. And it'll keep getting faster as more satellites come online. The downside is the price. $99 a month plus $500 for the equipment. 

Why's My Cell Service Slow?

MetroPCS 

Episode 1817

David from Hollywood, CA

David is a radio junkie. He loves to stream audio on MetroPCS and he gets a lot of buffering. So he went to Verizon and he has the same problem. Leo says that it may just be the area that David lives in. It could be a congestion issue. But it could also be that since MetroPCS is a second-tier provider to T-Mobile, it's not getting the same service priority for bandwidth. What it may be, is the SIM card. With the new 5G towers, the SIM card may not be giving him the 5G access. So go to the MetroPCS store and get a new, upgraded SIM.

Why Can't I Log Into My Verizon Account?

Verizon

Episode 1815

Stan from Huntington Beach, CA

Stan has an email account with Verizon.net, but now he can't log into it. Leo says that Verizon bought Yahoo and then recently sold it, and since then, people have been having trouble logging into their accounts. It may also be that since Stan's account is a very old account, and he has since canceled the phone service, it may be that the company simply turned it off. Or turned the servers off. Verizon has retired its email service as well. Either way, this is becoming a common problem.

Will My Old Galaxy Phone Stop Working Soon?

Verizon

Episode 1791

David from Orange, CA

David heard that Verizon will no longer support 3G data, and as such his older Galaxy S6 mobile phone won't be able to support data. Leo says that's because Verizon is retiring their 3G and CDMA towers. David has some time though, as the retirement isn't scheduled to be concluded until 2022. But eventually, he'll have to upgrade his phone. But Verizon says the limit is the S4 or prior, so the S6 should still be supported for 4G/LTE. And there are a lot of modern phones that are affordable if on a budget. Some as low as $300.

What's the Best Internet Alternative For an RV?

Straight Talk from Walmart

Episode 1791

John from Yuma, AZ

John is traveling around the country in his RV and he has been using his hotspot for internet access and streaming video. But he went through his Spectrum/Verizon 5GB cellular data cap in about three days. Leo says that hotspot data caps have always been limited. T-Mobile has a residential service that has no bandwidth caps or limits. And why wouldn't his RV count if he can live in it? But he should probably call to make sure he can do that.

Where Can I Get a Basic Flip Phone For My Parents?

Alcatel

Episode 1760

Frank from Los Angeles, CA

Frank tried to teach his parents how to use a smartphone. Both Android and iPhone. It didn't go well. So he's looking to get a flip phone for them. But their carrier Verizon is pushing smartphones.  Leo says they are pushing LTE phones because they want to decommission their old towers that flip phones rely on. Still, Verizon offers the Kazoona eTalk. As long as they are LTE compatible, they will be fine with a flip/feature phone. Look for a section on Verizon's website called BASIC PHONES.

Alcatel makes dumb phones as well. Look at the GoFlip V. Verizon sells it.

Why can't my phone do text to speech for my text messages?

Verizon's Messages+

Episode 1742

Dave from Los Angeles, CA

Dave has a new Samsung Galaxy 20+ Android phone. He uses Message Plus with text to speech feature with Verizon. However, he can't get it to work with the new phone. Leo says that it's on Verizon to solve the issue. It's probably a setting in the app that has to be enabled. It's possible that the feature isn't enabled for just reading text messages. Dave says it has the feature, but Verizon can't figure out what's wrong. Leo adds that Verizon's support is terrible. It uses a VOIP solution outside the country and it's terribly latent. 

Is Yahoo Mobile a Good Phone Service?

Yahoo

Episode 1715

Esther from Central Valley, CA

Esther calls in to ask what Leo thinks of the new Yahoo Mobile Phone service. Leo says Yahoo is owned by Verizon, and as such, it's essentially Verizon repackaged as an MVNO. If Verizon is good in Esther's area, it's a good way to get a mobile phone service for a cheaper price. But one has to look at the details. Chances are, the data may be throttled during peak times, as full pay Verizon customers get priority. But for $40 a month for unlimited text, talk, and data, that's a good deal. 

Does an unlimited wireless plan really mean unlimited?

Unlimited Plans Example

Episode 1636

Robbie from Nashville, TN

Robbie is frustrated with his unlimited cellular plan because he's being throttled relentlessly. So bad to the point that he can't really do anything. But when he signs onto wifi, it's just fine.  So they signed up for a 10GB plan, it was much faster. Leo says that unlimited doesn't mean "as fast." And on Verizon, some of the plans will throttle from bite zero, some after 5GB. There are five plans in total. So you have to read the fine print. It sounds like Robbie had the Unlimited "start" plan.