John got an "Obama Phone" with AirVoice Wireless. When he got a new Motorola Moto Phone that was unlocked, it says it uses GSM or LTE. And AirVoice Wireless only uses Verizon. Can he use the phone? Leo says that Verizon is CDMA, so a GSM phone won't work. But AirVoice also says they're an AT&T carrier. From the chatroom - input the APN settings listed here and it needs to be a phone that works with AT&T. https://apn.gishan.net/en/apn/airvoice/motorola-moto-g-4g-2nd-gen
Doug bought a Tracfone LG Rebel 3 mobile phones. But the problem is, he can't get a phone number for it because Verizon doesn't support 4G anymore, only LTE. Whats the difference? Leo says that LTE is a bit faster, but it's odd that Verizon doesn't support it anymore. But they may have just killed 4G. Leo says to pull the SIM and try another carrier to see if it's not carrier locked. If it isn't, then go to Straight Talk.
News is that Verizon is selling Tumblr, and PornHub wants to buy it, promising to put the adult back into Tumblr. Tumblr banned porn accounts a few years ago, but will Verizon sell it? Leo thinks it would be better for WordPress to buy it and keep it alive for kids.
David wants to know if he should back up his mobile device to Verizon Cloud. Leo says to not do it. They'll give a little bit for free, but they really want to charge extra for it. And he can back up to Google Drive for free. What about Verizon's VPN, is that worth $3.99 a month? Leo says that most paid VPNs are that much... but the question is, do we trust Verizon? Verizon is using McAfee's VPN services, and have in writing that they aren't logging user activity. So that's probably fine, especially at that price.
Tom bought an unlocked Samsung Galaxy S9 while he was travelling and now that he's back, it won't support WiFi calling. Leo says that Verizon supports VoLTE, so contact Verizon and ask them to turn on HD Voice. Tom can also turn it on with the MyVerizon app or the Verizon Account page.
Chip needs a router compatible with Verizon FIOS. He's about to get his rate raised and wants to dump his modem/router to save money. The chatroom says he'll only need to use the Verizon hardware if he is also subscribing to the TV service. So he can request a FIOS modem only, and then use his own router. Any router will work if he's just using data.
Patrick bought a Samsung Galaxy S9 at Best Buy for Black Friday. Can he just drop his SIM card in or does he have to get it activated? Leo says he should just be able to drop his existing SIM into it and get started. Leo says that the FCC doesn't like carrier locks if the carrier isn't subsidizing the phone. So all he'll have to do is call the carrier and ask them to unlock it, if he needs to. But if he's a Verizon customer, it shouldn't be locked at all, and since he's not switching carriers, it should work if it uses the same SIM.
BJ wants to know if he needs to reinstall the OS on his tablet in order to change the carrier for it. Leo says no, and since BJ's tablet is with Verizon, he can just replace the SIM card with another. If it doesn't work, he can go to Verizon and ask them to unlock it. They have to unlock it by FCC mandate. He shouldn't need to unlock it, though.
Tony bought a new MESH router to use with his Verizon fiber optic internet connection. Leo says that Verizon uses a router/modem, so you'll need to change settings to bridge mode, so it can send the signal on to your new mesh router. Doctor Mom in the chatroom says you can put your Verizon modem into bridge mode, but you will lose some functions. It's just a matter if you can live with it.
Jerry is a long time Verizon customer and is wondering if he should change to an unlimited plan from Spectrum for $45 a month. Leo says he'll have to look at the fine print because nobody really offers unlimited anymore without throttling down the speeds after a set amount. So like after 5GB of hotspotting, or 20GB of data, it'll get throttled down to 2G or 3G speeds. And the only real change, since Spectrum uses Verizon, is customer service. It's a Mobile Virtual Network Operator, or reseller.