Eric has noticed that when he's recording U-verse on AT&T, his internet bandwidth drops dramatically. Leo says that's because U-verse DSL shares his internet with the TV. U-verse fiber optic is the other way. Leo says it's a crime that we can't get decent internet in the country that invented it all.
Ron has UVerse and an extender and it slows to a crawl when he streams. Leo suspects that it's his modem that's causing the problem. It's likely an out of date modem that's slowing the network traffic down. Rebooting could help. A better Wi-Fi router could help too. Routers do wear out over time. Leo recommends the NetGear Orbi. He can set up the AT&T router to work in bridge mode and then use the new router to route the traffic. It'll be a lot better.
David is trying to put his router into bridge mode, but he's having issues doing it. Leo says that if he's using the cable router and modem, they may have disabled the router protocol that would do that. The chatroom agrees. He can't do that with an AT&T UVerse modem. It just won't let him have his own router.
Leo says David is better off going with Spectrum and buying his own DOCSIS 3 modem. Then he can do it himself and have more freedom. UVerse is very strict because of QoS.
Brent has AT&T Uverse with the HD package, and on live programming such as football games and TV shows, the sound will cut out from time to time. He doesn't have the same issue watching movie channels, however. He has a Denon surround system that's only a couple years old. Scott thinks if it's only happening on certain channels, it would lead him to believe this is an issue on AT&T's end and not his. Scott suggests calling AT&T to report this to them.
Paul's UVerse router is starting to get finicky, so he got a new one and wants to use the old one in bridge mode, but it won't work. It keeps asking for a password. Leo says it's unusual for a factory to set a router with a password from default. The password should be in the manual. Paul should try doing a factory reset.
Jason has been having issues with his ISP because they've changed his internet to UVerse and disconnected his lifeline. Leo says that Jason should file a report with the California public utilities commission, because that's illegal. If he's disabled, as Jason is, then he has even more reason under the Americans with Disabilities Act. Contact TURN, The Utility Reform Network. They are a non profit consumer advocate organization. They'll be able to help.
Jason has a landline that he uses for calls, but AT&T is now giving him uVerse and they didn't tell him. He's really not happy and wants to change carriers. Leo says that they probably disconnected his copper phone line as well. In fact, they probably cut the copper line. That's dangerous because only landline phones work during an emergency, and VOIP won't.
The FCC is looking into this practice for that reason. 911 will stop working when the power goes out. Jason should file a complaint with the Public Utilities Commission about it.
Rob has AT&T UVerse and looks really compressed. Leo says he hears that complaint all the time. It's likely that U-Verse does use a lot of compression, even though it's fiber, so they have no loss of bandwidth. On top of that, channels also are compressed. So there's compression all along the line. This is why broadcast HD is always the best, because there's no compression over-the-air.
Rick wants to move to a new business internet provider. Leo says that T1 used to be the fastest internet connection, but conventional broadband has caught up. UVerse Business is faster and cheaper.
Paul had a power outage and now his AT&T Uverse internet service is at half speed, and his email won't download in Outlook. Since AT&T's mail is through Yahoo, Leo suggested that Paul try accessing his email from mail.yahoo.com. Paul confirms that this does work. Leo thinks it's an issue on AT&T's end after the power outage in his area, and they don't have the Pop Mail server up yet.