Tim is interested in the Epson Ecotank Printer. but they don't seem to have a place to plug in a flash drive to print from them. Rich says that Epson may have dropped that feature because so many are printing wirelessly from their phones. He can, however, plug in an SD card and print that way. He may need to get a previous model that supports it on eBay. Another option is to look at Epson's business line. They may still support it. The Epson Expression 640 supports it.
Don wants to know why he needs to back up his photos to the cloud and what should he use? Leo says backing up to the cloud is vital because if the computer hard drive fails, or the computer dies, you still have that data. Leo recommends a 3-2-1 strategy. Three copies, two formats, one off site. OneDrive and Carbonite are good, but you have to have it all in one folder, and OneDrive has a backup limit of 1TB which should be enough. Leo also has all his photos upload to Google Photos. Unlimited high-quality storage!
Jim wants to know why his computer can't read his USB thumb drive. Leo says it's probably formatted wrong. If he formats it NTFS, he should be able to read it.
Larry bought a 1TB thumb drive, but after a week, his computer couldn't read it. Leo says that it's likely a counterfeit and a terrible one at that. It's probably a bad card from a cheap provider.
Matthew has a USB key, and while the computer sees it, he can't open any files on it. His backup is no better. Leo says that a USB thumb drive can get corrupted just like any drive and the good news is that he can recover it with software. It's probably just a corrupted file catalog and that can be fixed. He should right click on the USB key, select properties, then "scan and fix errors." He can also run Scandisk.