Jerry helps seniors update to Windows 10, but he runs into trouble when he goes to multiple computers. Leo says as long as they have a serial number, they should be able to upgrade from Windows 7 to Windows 10. It will authenticate the computer based on the serial number. Jerry says to go to this link to download and update - https://go.microsoft.com/fwlink/?LinkID=799445.
Dave upgraded his nephew's PC into a gaming PC, but he needs to upgrade the power supply with an 8 pin power cable. He bought one, but will he have issues? Leo says he will be OK if the PINOUTs on both connectors are power only. Don't plug it into a data plug if it's a 4 pin connector. Any issues with installing a new PCIe graphic's card before booting up? Leo says he may have to specify the external GPU in the BIOS, and then let Windows install the necessary drivers.
Eddie wants to buy a new Windows PC. What should he get? Leo says that he recommends a new Dell Tower. But HP and Lenovo work too. How much RAM? Well, for general stuff, 16GB of RAM will keep him comfortable. Get an Intel 8th Gen i5 processor, or even an AMD processor (they're cheaper).
But for what Eddie is doing, a Chromebook or Chromebox would probably be a better buy. Windows machines are really overkill now.
Susan sees a Windows 10 update code for $5 on eBay. Is it legit? Leo says no! It's a scam and usually doesn't work. And since Susan upgraded to Windows 10 and then downgraded, she can upgrade back to Windows 10 for free because she's already got an entitlement for her computer. Go back to Windows 10, the time is right.
Jerry has an Android mobile phone and after an update, he lost the use of both his cameras. Can he roll it back? Leo says that the upgrade probably didn't go well and failed, so try upgrading it again. You don't really want to go backwards because of security. Leo recommends doing a factory reset to wipe the phone and reinstall the OS. Be warned though that this will wipe the phone of all data apps and photos, so back it up to Google. But in most cases, that fixes the problem. If that doesn't work, the only way to go backwards is to root the phone.
Storm bought a computer in 2007 and has been updating it until Windows 10, where it won't upgrade because of her GPU. Now she's replaced her graphics card and Windows 10 finally installed! But she wants to know if she really has a 64-bit system. She looked at the specs and sees the phrase X64, which Leo says indicates 64-bit architecture. Upgrading also depends on how much RAM she has. So if she feels limited, then go to 64-bit in Windows 10.
Richard has an old computer running Windows XP. He'd like to boost the memory and hard drive. Leo says that most PCs are upgradable with off-the-shelf components, even the most proprietary brands. Go to Crucial.com or Kingston.com and use their memory picker. Input the model and they'll indicate exactly what is needed. Just remember though, running XP is dangerous to use online. Microsoft doesn't support XP anymore with security patches, and so it's just a target for hackers and exploits.
Eddie would like to update his Windows 8 laptop to Windows 10. Is it still available for free? Leo says no, but he's heard that others have been able to install Windows 10 with their Windows 8 key. So it's worth a try. Here's a great article on all the ways you can still get Windows 10 for FREE - https://www.howtogeek.com/272201/all-the-ways-you-can-still-get-windows-10-for-free/
LeAnn has an older Mac laptop that she wants to upgrade. Leo says the best thing to make your old Mac faster is to get an SSD drive. Adding more RAM will boost it as well. Should she downgrade to OS X Sierra? Leo says that High Sierra is actually faster, so there's no need to downgrade. But make sure to back up the existing hard drive before changing out.
Dan has a 2011 iMac and wants to know if he should upgrade to an iMac Pro. Leo says that the 5K iMac is still a great computer, but he doesn't know if he would spend the money to get the Pro version. One thought is to go with the new Mac mini and get a big monitor for it. June will be WWDC, and Apple frequently announces new iMacs in June, or in the fall. So if he can wait a few months, he can find out. If he can't wait, then Leo suggests looking at the Mac mini.