Curtis has an iPhone 5S and is concerned that about the iOS 13 update. Rich says that the 5S is too old for iOS 13, but he can upgrade to iOS 12. Curtis also has an Apple Watch and it's not connecting to his iPhone. Rich says that the best thing to do is go to the Apple Store and talk to a genius. They always have the right solution to connect.
George has an iMac, but it won't let him upgrade to Catalina. Leo says to go to the Apple Menu and look under System Preferences. There's an update feature there, so select the gear. It'll run the update check. He can also look for the compatibility checker here - https://www.apple.com/macos/catalina/.
John has a 2011 MacBook Pro that runs excellent. But he's concerned that he won't be able to update it soon. Leo says that if you can run macOS Mojave, you'll probably be OK for Catalina. One thing that could help is to put a new SSD hard drive: that'll help your Mac out. The only other thing you can do is update your battery if you can get one. Leo says there's no real reason to spend the money if you're happy with how it works, and you'll be getting security updates for at least 5 more years. So keep using it!
Dave recently migrated to Windows 10. He isn't very happy because he has ads on his machine now. Leo says that Microsoft did put ads in the signup menu, but he can turn it off in the settings. His printer also isn't supported anymore. Leo says that any company will eventually end the life of their technology, and not support it anymore. So that's likely what happened. Not really Windows fault, but another option he can try is to convert his computer to LINUX. Leo likes PopOS. Debian. and Ubuntu.
Manny has a 17" Dell laptop running Windows 7. With Microsoft stopping support for it in January, he's concerned about it. Should he turn it into a Linux laptop? Leo says that if you can put Windows 10 on it for free, then it would give it a few more years. But if you have to buy Windows, Leo would advise not doing that and going with installing Linux on it. Leo likes PopOS by System 76. If that doesn't work because it's a bit heavyweight, then Xubuntu or Lubuntu is designed for older machines.
Jerry helps seniors update to Windows 10, but he runs into trouble when he goes to multiple computers. Leo says as long as they have a serial number, they should be able to upgrade from Windows 7 to Windows 10. It will authenticate the computer based on the serial number. Jerry says to go to this link to download and update - https://go.microsoft.com/fwlink/?LinkID=799445.
Dave upgraded his nephew's PC into a gaming PC, but he needs to upgrade the power supply with an 8 pin power cable. He bought one, but will he have issues? Leo says he will be OK if the PINOUTs on both connectors are power only. Don't plug it into a data plug if it's a 4 pin connector. Any issues with installing a new PCIe graphic's card before booting up? Leo says he may have to specify the external GPU in the BIOS, and then let Windows install the necessary drivers.
Eddie wants to buy a new Windows PC. What should he get? Leo says that he recommends a new Dell Tower. But HP and Lenovo work too. How much RAM? Well, for general stuff, 16GB of RAM will keep him comfortable. Get an Intel 8th Gen i5 processor, or even an AMD processor (they're cheaper).
But for what Eddie is doing, a Chromebook or Chromebox would probably be a better buy. Windows machines are really overkill now.
Susan sees a Windows 10 update code for $5 on eBay. Is it legit? Leo says no! It's a scam and usually doesn't work. And since Susan upgraded to Windows 10 and then downgraded, she can upgrade back to Windows 10 for free because she's already got an entitlement for her computer. Go back to Windows 10, the time is right.
Jerry has an Android mobile phone and after an update, he lost the use of both his cameras. Can he roll it back? Leo says that the upgrade probably didn't go well and failed, so try upgrading it again. You don't really want to go backwards because of security. Leo recommends doing a factory reset to wipe the phone and reinstall the OS. Be warned though that this will wipe the phone of all data apps and photos, so back it up to Google. But in most cases, that fixes the problem. If that doesn't work, the only way to go backwards is to root the phone.