upgrading

Can I change my car phone system to Android Auto?

Car interior

Episode 1565

Joe from Looking Glass, OR

Joe's HTC smartphone finally died, and he's looking to upgrade the phone in his car to an Android system. Can he do that? Leo says that he probably can, as the screen mirrors the phone through the head unit. But there are a lot of limitations. Leo says that he'll need an Android Auto head end and he'll have to connect to it via USB, and it won't charge his phone either.

Can I upgrade my old computer video card?

GTX 1060

Episode 1565

Jeff from Bakersfield, CA

Jeff has a ten year old Dell XPS computer and it still works great. However, the newer games are only DirectX11 compatible and Dell says he has to get a new computer. Is there a card for him out there? The power cables are 6 slot and the new ones require 8 slot. Leo says he can get an adapter, but that age computer means it will be PCI, whereas the latest video cards are PCIExpress. Modern games use both CPU and GPUs in concert. And Jeff's power supply is probably underpowered.

Do I really have to upgrade my iMac to OSX Mojave?

Episode 1560

Jack from Garden Grove, CA

Jack's iMac runs El Capitan, and his iMovie and Garage Band have stopped working. He has been told he has to upgrade to get them working back. But he's hesitant. Leo says that it's OK and you should upgrade. Apple isn't like Windows. You can safely go to Mojave, or at least High Sierra. Why did your apps stop working? That's a puzzle. Maybe your graphics card is too old? Or Apple may have just broken the connectivity. Upgrading to Mojave though is important for security reasons.

Is the MacBook Air worth upgrading?

Apple MacBook Air

Episode 1540

Rob from Cincinnati, OH

Rob has a process in his Mac called "User Event Agent" and he doesn't know what that is. Is it necessary? Leo says it is. It just monitors all of his activity. This includes mouse key presses, typing, etc. If he were to stop it, his computer would become unresponsive. He shouldn't really get caught up with what he finds in the Task Manager, especially when the processor and RAM are being used.

Why does my mac hang up after updating to Mojave?

Episode 1535

Brett from Woodbridge, NJ

Brett just updated to OSX Mojave and hangs up on the login screen. Leo says clearing the PRAM or parameter ram can sometimes solve issues like this. Also, reboot with CMD R and that will enable you to reinstall the OS. Maybe it wasn't updated properly. If that doesn't work, Leo recommends making an appointment at the Genius Bar in the Apple Store.

Chatroom says to boot into safe mode, press and hold the shift key, and it will install the absolute minimum. If it works OK after that, then there's an app that isn't compatible that's hanging things up.

Should I buy a MacBook Air or Mac Mini?

Apple MacBook Air

Episode 1531

Matt from Florida

Matt is thinking of getting a MacBook Air with an i7 or a Mac Mini. But he's been holding off because he keeps hearing rumors of new models. Leo says that the problem with those two devices is that they haven't been updated since 2015, so buying one will get him an antiquated processor. The screen is also low resolution by comparison to today's standards. Leo also says that the rumor of a Mac Mini is extremely unlikely. There's no real data to support it. In fact, since Apple is more focused on mobile devices, it's more likely that Apple will discontinue it entirely sooner or later.

Can I upgrade my Chromebook?

Acer Aspire One Cloudbook

Episode 1527

John from South Bend, IN

John gave his mom an Acer Cloudbook and it's really slow. Can he replace or upgrade it? Leo says that the Cloudbook is part of Acer's cheaper consumer line, and it will likely cost more to repair than replace. And at 32GB, and 2GB of RAM, he'll be better off buying a newer one and spending a little more on their higher end line. Then he could give that Cloudbook to his son and let him play Minecraft with it.

Can I upgrade my iMac?

Apple iMac

Episode 1511

Carlin from Redondo Beach, CA

Carlin has an iMac that's about 6 years old and it's getting slower and slower. She brought it into a technician, who said it was too old to get parts for it. Leo says that's not really accurate. It's always best to take the iMac into the Apple Store when it needs repair or upgrading, and it can be upgraded.