Jeff recently updated to the Windows 2004 Feature Pack and now all his data has disappeared. He's also nearly out of space now. Leo says that's normal, as Windows saves the old version under windows.old. He can delete it or roll back to the previous version with it. But that doesn't solve his lost data issue. Fortunately, the data was backed up on an external drive, and Leo says that most problems like this have happened with people with external drives attached. Leo also adds that updating Windows is like changing an engine while an airplane is flying.
Mike recently upgraded his old Acers to Windows 10. But after running the Microsoft System File Checker, he's having issues accessing features in his account, particularly settings. So he did a repair reinstall. Now he can't get back online to the Internet.
Leo says to go into the device manager (Windows + X) and see if any devices are missing or have a red "x" or "!" in the corner. It could be a driver issue. Also, look in the settings to see if sleep is enabled and turn it off.
But your WiFi card may not be supported anymore. Luckily, they're cheap.
Ken is on a limited budget and he installed a new OS on his old laptop, but he can't get online now. Leo says that it can be several things. It can be the ISP. It could be the wires coming into your home. It could be a configuration issue. One easy test is to see if your internet is working elsewhere. If your phone has WiFi, then you're in good shape. That would point to an issue with Ken's laptop. Try connecting the computer to your router with an ethernet cable. If that works, then the issue points to the WiFi radio itself.
Martin got the email that Microsoft will be killing Windows 7 in January. What does it mean? Leo says it's the normal end of life announcement, which Microsoft did for Windows XP, Me, and every single OS before it. It means that Microsoft will stop issuing patches, including security patches after January. This will make it unsafe to use online. You can still use it on your computer, but it'll be a security risk and browsers and websites will gradually stop working.
Mike wants to know when he'll get the Windows 10 Creators Update. Leo says that Microsoft is taking its time with rolling it out, making sure that computers can support the update. To date, only 18% of Windows computers have been updated after a year. Like the Windows 10 update, it will notify him when it's ready for him to update and install. That's the future of updates now — it's a slow, gradual roll out.
Hugo got the Windows Anniversary update and he finds that the PC runs at 100% all the time and that it runs hotter. Leo says that has been a common problem for many users, and once you've upgraded to a new OS from an old OS, it may inherit some issues. Leo advises using Microsoft's Media Creation tool and backup his data, format his hard drive and reinstall Windows using the Windows Install he just created. That'll definitely fix it. He can think of it as Spring cleaning. There could also be some bugs in it that is causing some services to run even after he's closed a program out.