updates

Update to ChromeOS Bricks A Bunch of Chromebooks

Chrome OS

Episode 1814

Google uploaded an update to ChromeOS this week that was missing the "&" ampersand code, causing many Chromebooks out in the wild to be locked out of ChromeOS. This comes fresh off another update that left out the "%" sign, causing similar issues should your wifi network or password rely on it. Google didn't announce the problem, but it was ferreted out by a Reddit user this week. The only fix was to powerwash your Chromebook and start over.

Should I Switch to the iPhone?

iPhone

Episode 1812

James from Utica, NY

James is an Android person, but he recently got an iPad. He really likes it, and he's now thinking of switching to the iPhone. Is he missing anything? Leo says that Android is really more like a computer with a more open architecture, while iOS is far more locked down. That means a lot of apps or even updates are rejected to protect their users. Think of Apple as a gated community with more consistent operations rather than Android, which is a bit messier. What about updates? Leo says that Android updates are hit or miss, depending on what manufacturer you get.

Microsoft to Introduce a New Version of Windows?!

Windows 11

Episode 1802

Microsoft is believed to be introducing a new version of Windows during their Microsoft event on June 24th. Leo thinks this is interesting since Nadella stated unequivocally that Windows 10 would be the last Windows Microsoft will ever release. But a recent tweet by a Windows executive stated that a new version,  Windows 11 (also code named Sun Valley), will be out on the 24th. So what does it mean? Leo thinks it's likely a home-based OS revamp that could be just a huge update.

Why Doesn't My Universal Remote Work With My Roku?

Roku

Episode 1799

Jim from Big Bear, CA

Jim noticed that the volume control on his remote no longer works with Roku, and he's discovered this is a known issue with Roku after a recent update. And it's even worse now after Roku tried to fix it. Leo suspects that Roku may have removed Jim's universal remote from its working database, and as such, only the most basic functions will work, and apparently volume isn't one of them.

Why Did My Scanning Printer Break After Updating macOS?

Big Sur Desktop Image

Episode 1769

Pamela from Ventura, CA

Pam upgraded her MAC to macOS BigSur, but now her all in one printer/scanner can't scan unless she uses the software itself. Leo says it sounds like her printer needs a new firmware update or printer driver to do it. He recommends going to the printer manufacturer to download the latest firmware and drivers for your printer. 

Why Isn't My Surface Pro PC Being Updated?

Surface Pro 7

Episode 1715

Jose from Modesto, CA

Jose has a Windows Surface Pro PC that hasn't been updated to the latest Windows 10 yet. What gives? Leo says that those are "feature updates" and Microsoft is updating the Surface Pro hardware last. Don't try and force it. It'll come sooner or later. And really, there's nothing in it Jose really needs right now. Security updates through "Patch Tuesday," and other critical updates will come separately and those are more important. 

Did an iOS update break my phone?

iOS 13

Episode 1698

Beverly from Sierra Madre, CA

Beverly says that after the last iOS 13.4.1 update on her iPhone, she has to reboot her phone to run any app. Leo suspects that the update was corrupted when downloaded. He recommends backing up your phone and then wipe it and reset your phone. Connect the phone to your PC via USB and then use iTunes to run the encrypted backup and wipe it. Erase all the content and everything. See if that solves the problem. If it does, then you can restore that backup.

Why's My Windows Login Background Blurry?

Windows

Episode 1691

Larry from San Francisco, CA

Larry has been having a strange issue booting up to his Dell laptop, which is now a blurry image. Leo says that when you log into Windows, the login screen pulls a background image for it. Microsoft has a "blur" effect with the May 2019 update (vs. 1903) for the login screen. It's called "transparency effects." He can disable it in personalization settings, under colors. Check out this article from TechRepublic.

Will my Windows 7 computer continue to work?

Windows 7

Episode 1684

Irene from Dana Point, CA

Is has a Windows 7 computer and is concerned that it will stop working due to the end of life. Leo says no. It'll keep working, and during the crisis, Microsoft continues to update security patches. So you'll be safe for at least the end of the year. It's important to keep your computer updated, especially Windows Defender. Set your updates to automatic. But all that won't protect you against your own behavior online. Be careful what you click on. Don't install a third-party version of flash. Go to Adobe and manually download the updates and use Firefox as your browser. 

How Can I Fix Programs Broken by Windows Update?

Windows

Episode 1673

Jay from Lompoc, CA

Jay updated his Windows 10 PC recently and it's completely screwed up now. He's had to reinstall several programs and the way the files are saved now is completely different than he's used to. Leo says he could try using the restore point, but they are inherently unreliable. It's also turned off by default, so he may not have a restore point anyway. So it's important to set a restore point BEFORE upgrading. And also, check and see if a program is still supported or not. Look to see if it's still being developed before an upgrade.