Alex has an Samsung Note 8 mobile device, and after an operating system update, he's lost the abilty to stream music. Leo says that some updates will cause some apps to stop working, and if you used an app that is no longer supported, like the Milk streaming service, then you will lose the ability to use that app. Leo also says that Verizon often doesn't give updates in a timely manner. So it's not surprising. But you may also want to check to be sure that your app is still supported or updated. Or try another app.
Nathan wants to switch from cellphone providers. He gets his Android updates from one, will he lose them? Leo says that FIDO is a ROGERS MVNO, and Android updates come in three stages. 1) google releases it 2) the cellphone maker certifies it 3) the carrier has to agree to push it out. All three have to happen to get the update. Leo's opinion is that since Roger's owns FIDO as an MVNO, it's likely you'll keep getting them. But it's worth following them on XDA Developers or Reddit to see when they come out.
Becky has the Samsung Galaxy Note 8, and after a recent update, it's killing her battery after two hours. Rich says that sounds like there's a process running in the background that's wearing down the battery. Rich recommends getting rid of any app she does not recognize. Also, run a program called HTC Boost or Google's Files Go. Let it get rid of old files and then reboot.
Sergio has a car that uses Android Auto, but after the recent update, he can't use it with his Nissan vehicle. Leo says that it's likely that the Android update isn't supported by his car yet. There's really nothing he can do until the car's Android Auto app gets updated.
Anthony has Windows 7, and he's started having problems with his keyboard and mouse after a recent update. He tried to talk to Microsoft about it, but the tech told him there was a conflict and the updates it was installing were actually for Windows 10, and it would cost him $300 to resolve it. Leo says whoever that was he was talking to wasn't Microsoft. Leo says in theory that could happen, but Microsoft Update is smart enough to not do that. It should only be installing Windows 7 updates for a Windows 7 machine.
Roger's Windows 7 desktop PC isn't updating anymore. Have they stopped supporting it? Leo says no, Windows 7 is still supported. Roger may just have a stuck update that's preventing the others from being installed. Here's a tech note from Microsoft on how to clear it.
Ed can't figure out why he's being notified that he's using 150GB of data every month. He doesn't stream or download things. Leo says it's very easy to burn through 150GB a month. Windows updates are in the GBs now. He can go into his network and internet settings of his computer and see how much data he's using on each computer. His router may be able to tell him as well. He can navigate to his router's address in a browser window and it can tell him. If it doesn't, he can get a new router that can.
John keeps getting mixed signals that his Windows 10 computer isn't updated with the 1803 update. One place says he is, but another log says he isn't. What can he trust? Leo says that 1803 was a so-called "feature update," and the green checkmark means that he's up to date with the important security updates, not the features that were added. Some users have experienced problems with the 1803 update, and Windows will roll back to the previous update, minus the security fixes. So John shouldn't be in too huge of a hurry to update.
Tom uses Ubuntu, and lately, he's ran into issues updating his HP computer. Leo says that Linux only works on a computer that has drivers that are written for it. When people update, they may run into issues where their drivers have been "broken." It's often a video driver issue. Starting over and trying again will cause Linux to choose the right driver and continue. But if not, then it's a driver or hardware compatibility issue.
John has an old PC that runs XP and he's going to install Debian Linux on it. He wants to keep XP on it to run dual boot, though. Can he still get Service Pack 3 to get it up to date? Leo says that Microsoft has killed XP development, so he can't really get ahold of it except through a third party archival service. He'll have to decide if that's legit. If he installs Linux first, it may prevent installing Windows XP in the process.