Pam upgraded her MAC to macOS BigSur, but now her all in one printer/scanner can't scan unless she uses the software itself. Leo says it sounds like her printer needs a new firmware update or printer driver to do it. He recommends going to the printer manufacturer to download the latest firmware and drivers for your printer.
Jose has a Windows Surface Pro PC that hasn't been updated to the latest Windows 10 yet. What gives? Leo says that those are "feature updates" and Microsoft is updating the Surface Pro hardware last. Don't try and force it. It'll come sooner or later. And really, there's nothing in it Jose really needs right now. Security updates through "Patch Tuesday," and other critical updates will come separately and those are more important.
Beverly says that after the last iOS 13.4.1 update on her iPhone, she has to reboot her phone to run any app. Leo suspects that the update was corrupted when downloaded. He recommends backing up your phone and then wipe it and reset your phone. Connect the phone to your PC via USB and then use iTunes to run the encrypted backup and wipe it. Erase all the content and everything. See if that solves the problem. If it does, then you can restore that backup.
Larry has been having a strange issue booting up to his Dell laptop, which is now a blurry image. Leo says that when you log into Windows, the login screen pulls a background image for it. Microsoft has a "blur" effect with the May 2019 update (vs. 1903) for the login screen. It's called "transparency effects." He can disable it in personalization settings, under colors. Check out this article from TechRepublic.
Is has a Windows 7 computer and is concerned that it will stop working due to the end of life. Leo says no. It'll keep working, and during the crisis, Microsoft continues to update security patches. So you'll be safe for at least the end of the year. It's important to keep your computer updated, especially Windows Defender. Set your updates to automatic. But all that won't protect you against your own behavior online. Be careful what you click on. Don't install a third-party version of flash. Go to Adobe and manually download the updates and use Firefox as your browser.
Jay updated his Windows 10 PC recently and it's completely screwed up now. He's had to reinstall several programs and the way the files are saved now is completely different than he's used to. Leo says he could try using the restore point, but they are inherently unreliable. It's also turned off by default, so he may not have a restore point anyway. So it's important to set a restore point BEFORE upgrading. And also, check and see if a program is still supported or not. Look to see if it's still being developed before an upgrade.
James has an issue where Windows will boot up with the wrong drivers after a feature update. Leo says that during an update, Windows will select what it thinks is the best driver for your hardware. Even if you prefer to use the manufacturer drivers if you built the computer yourself, you're going to need to update your drivers from the manufacturer, and they may not have updated it yet for the latest feature update. So check every once in a while for all the latest drivers.
Timmy has heard that Microsoft is going to kill support for Windows 7 on January 14th. Is that going to be a security problem? Leo says essentially, yes. You'll be on your own as Windows 7 goes end of life. You can get Windows 10 for free in most cases if you still own Windows 7, and Microsoft is hell-bent on getting everyone to WIndows 10. Also, after January, most other browsers and other software updates will stop supporting Windows 7 as well. But if you take it offline, you can still use Windows 7. Just not for the internet.
Gloria's Windows 7 computer "went out" recently. It seems to be stuck in a boot loop. Rich says a software update may have broken your computer. Rich suggests going into safe mode and see if it will boot up. Use the F8 key when it's booting up. If it does, then that indicates a corrupted driver. Maybe a video driver. You can also bring your computer into a nearby Microsoft Store and they will run diagnostics to see what's going on. But with Windows 7 reaching End of Life in January, it's time to think about getting Windows 10. Rich also recommends looking at a Google Chromebook.
Alex has an Samsung Note 8 mobile device, and after an operating system update, he's lost the abilty to stream music. Leo says that some updates will cause some apps to stop working, and if you used an app that is no longer supported, like the Milk streaming service, then you will lose the ability to use that app. Leo also says that Verizon often doesn't give updates in a timely manner. So it's not surprising. But you may also want to check to be sure that your app is still supported or updated. Or try another app.