Update

Why does my iPad keep asking me to update?

Episode 1276

George from Santa Monica, CA

George has an iPad and he keeps getting notified to upgrade to iOS 9.3.1. He keeps installing it, and it still asks him to upgrade it. Leo says that if he's not experiencing his iPad freezing up, then it really isn't as crucial to install it. But if he wants to do it, he should turn off the iPad completely and then turn it back on and install it. If that doesn't work, then Leo says that a visit to an Apple genius may be in his future.

Why doesn't Windows 10 work after updating?

Episode 1250

Larry from Manhattan Beach, CA

Larry has a Windows 10 gaming machine that he built, but after updating to Windows 10, it won't boot up. It always crashes. But when he put his Linux disk in it and it runs fine. Leo says that it's likely a driver issue. It's not uncommon for Windows to crash after being updated as there may be additional features that the hardware won't support. Microsoft may have put in a driver that isn't supported by Larry's hardware set. There's a good chance there's nothing wrong with the hardware and that in time, Microsoft will release a fix.

The 'UPDATE' Protocol Explains How to Protect Yourself Online

Episode 1172

Leo had talked to Mark Goodman, the author of a book called "Future Crimes," who is a former LAPD officer that got roped into computer forensics early on. This book is a good look at where we stand right now in global security and what we can do about it. One of the reasons Leo wants to recommend the website, FutureCrimesBook.com, is because there's a really good section of it called "The UPDATE Protocol." This echoes things Leo has said for a long time on the show, and it's all in one place.

Where is the voice in my Bluetooth headset coming from?

Plantronics Voyager Legend

Episode 1150

Chris from Charlestown, RI

Chris has two Android phones and after getting an update, he keeps hearing an unfamiliar voice through his headset. Leo says that the headset offers voices from Cortana, Siri or Google Now. The headset uses the voices from his phone, and that's likely what Chris is hearing.

BlueAnt is a great headset because it will talk you through setup and announce the callers. That's what the Voyager Legend does as well. But it's drives Chris crazy. Leo says it's likely coming from the phone and he can turn it off in the settings.

Can I update Windows XP without using Windows Update?

Windows XP

Episode 924

Glen from Georgia

Glen has an issue reinstalling Windows XP on an old Gateway PC. He installed it, and everything works except Windows Update. Now he wants to get SP3, but wants to know how to do it without Windows Update working. Leo says to go to the Microsoft Update site and download all the updates offline. It's called a Network Installation.

According to the chatroom, a certificate update from the Flame virus blocks Windows update on older machines.