Max has an iPhone SE, and he recently upgraded to iOS 13. He bought a second one to keep, just in case. Will it work when he needs it? Rich suggests unboxing the phone and keeping it up to date as new updates occur. He doesn't know what may happen in the future. But the update runway may not be all that long. Still, if he waits to update it, the phone may not be able to connect to the update servers a year or two from now. So keep it updated.
Chris wants to know why his ATMs will require an update costing $10,000. Leo says it depends on what your license options are, but those ATM machines are running on old versions of Windows, like Windows XP, and they have to keep them updated for security purposes. And it would be expensive to update to a new version of Windows. So it depends on the license you have. What about Windows 7? Leo says that Windows 7 will go end of life in January 2020.
Ray wants to know how he can update macOS without an internet connection? He has more than one computer and doesn't want to download the update more than once. Leo says that you can copy the installer and then use it on the other computer if you do it within an hour or two. It'll be up to date. What happens when a patch has multiple versions? Leo says that sometimes Apple slipstreams a fix into an existing patch, and users end up with two different versions. That can be confusing. But go with the most recent one.
John is worried about security on his new Windows laptop. Leo says to follow the archonym "UPDATE":
Rene is having trouble updating Windows. It stalls out at 80%. He then reboots and it goes back to before he tried updating. Then he gets a blue screen and he can't restore or update. Leo says that not an unusual problem. If you think about it, with millions of computers, there's going to be a certain percentage that will experience issues like this, and updating while a computer is running is nontrivial. It could be something is blocking it, like a third-party antivirus app. It could also just be a bad download. Or this could be the Intel Spectre/Meltdown fix that is causing problems.
Josh has an update on his problem from last week. He had a 17" MacBook Pro and he was able to update to macOS Sierra and all his missing icons, email and other missing data came back.
James has downloaded Windows Vista updates and he wants to keep them around in case he needs to update it again. Leo says Microsoft's official site is catalog.update.microsoft.com. There's also technet.microsoft.com. He should do them soon because Vista's end of life is in April. James could actually update to Windows 7 or 10 and it'll run lighter and better on that older machine, though.
George has an iPad and he keeps getting notified to upgrade to iOS 9.3.1. He keeps installing it, and it still asks him to upgrade it. Leo says that if he's not experiencing his iPad freezing up, then it really isn't as crucial to install it. But if he wants to do it, he should turn off the iPad completely and then turn it back on and install it. If that doesn't work, then Leo says that a visit to an Apple genius may be in his future.
Larry has a Windows 10 gaming machine that he built, but after updating to Windows 10, it won't boot up. It always crashes. But when he put his Linux disk in it and it runs fine. Leo says that it's likely a driver issue. It's not uncommon for Windows to crash after being updated as there may be additional features that the hardware won't support. Microsoft may have put in a driver that isn't supported by Larry's hardware set. There's a good chance there's nothing wrong with the hardware and that in time, Microsoft will release a fix.