Nathan discovered a new app called CTV Global Go on his Apple TV that he can't get rid of. He keeps resetting his Apple TV to get rid of it and it keeps coming back. Leo says that it's possible his internet carrier is doing it, but that would be odd since the app is a competitor to Rogers Cable. His mobile carrier could do it. It's possible that if the app is on his iPad or iPhone, it could sync over. He should check settings on the Apple TV for syncing apps. He should disable that, then reset the Apple TV again.
Dave is running an old computer on XP and Verizon conned him into installing their "in home agent," which was a home dialer. Now he can't get rid of all of it. Leo says that software was unnecessary. Back in the early days of DSL, Verizon made that required and it's some of the worst software ever. Leo recommends ShouldIRemoveIt.com, which they promise can remove that software automatically. Leo says that he's never used it, but it looks to be an automatic removal tool that can do the job.