Tom can't open anything on his Chrome browser, especially in Gmail. Leo says that Chrome can do this from time to time. He should try resetting his browser. He'll find it in the settings menu. That will clear out the cache. This article at support.google.com will show him how.
Jonathan plugged in an external drive but he can't see it on his Mac. It wants it to re-initialize. Leo says it could be a host of things from the drive, to the cable, to the USB port, to even a software error. So he'll have to break it down. First, unplug the drive and plug it into a new port. If he's using a USB hub, try directly into the computer instead. Make sure if it's a powered drive that it's getting power. Jonathan can run Disk Utility on the Mac and see if it sees the drive. If he sees it there, then that means that the drive is starting to fail or the formatting is corrupted.
Bruce has a network attached storage (NAS) drive and he's getting an error message. He's worried he's lost the data. Leo says that if the network RAID was set to RAID 0 or "scary RAID" then there's a chance that's the case. But if it was set as "redundant" then if one drive has gone bad, replacing it will fix it. The error message Bruce is getting indicates the entire Western Digital NAS has been corrupted and the only thing he can do is reboot the NAS and see if it self-corrects. Bruce also said that the error occurred with all the drives taken out of the machine.
John had to get Quicken 2018 because his version was going to stop working. So he installed it and it's not working. It says it's missing files it needs and it won't let him reinstall it. Leo says that if he installs a backup of his old Quicken data, it could solve the problem. What Leo suggests is fully uninstalling the old program. Then he should reinstall the new program and import his data. A clean install is what's needed here.
John is working on a Windows 7 computer that has trouble shutting down. It just keeps restarting. Leo says that's not unusual, especially for an older system like Windows 7. Chances are, the OS has never been reinstalled, and there's a lot of "kruft" that prevents an orderly shutdown (called "bitrot").
Todd's pro-level support with Dell expired right as his Wi-Fi stopped working. When he turns it on, it just keeps turning back off. Is it broken or is the software doing something? Leo says there is a function key on the keyboard that can turn off the Wi-Fi, and if it's sticking, that could be causing the problem. If it's a business laptop, it may also have a switch on the side that can turn it off. Driver issues may also be causing it, so he should go to Dell and download all the latest motherboard drivers.
Melita tried installing the Spectre Meltdown patches and now she's having issues with Windows. Leo says that the problem may be due to the antivirus companies not updating so that she can install it. Microsoft has to update Windows Defender with a patch to her registry that says it's ready. She tried doing a system recovery to reinstall Windows and now she can't do anything. Leo suspects that Melita may be having issues with her hard drive. Or her optical CD install discs have gone bad. It could also be a larger motherboard failure, like a dead motherboard battery.
Stan is trying to update his computer, but he can't download the files (there's an exclamation point). So he turned it off and turned it back on and it updated anyway. Leo says that it's likely his computer was made compatible by Microsoft and when he turned it back on, it did the update because it was ready to. Windows also has a troubleshooter that could help.
Melanie's email account was hacked so she changed her password and set up 2-factor authentication. Now when she logs in, it tells her there's been "too many attempts" and it logs her out. Leo says that there is a Google help chat where she could get it reset. There's also a phone number that she can call. She should check under Google Help.
Tom is having an issue with his Samsung 4K TV. The HDMI through his AV Receiver drops and he has to reacquire it. Leo says that it all comes down to his source. There's a feature called Consumer Electronics Control (CEC) that allows a streaming box to switch his AV Receiver automatically. It's annoying and happens to Leo all the time. So he should check his source in the AV Receiver. Then he should disable CEC everywhere. Samsung calls this feature "AnyNet Plus."