troubleshooting

Why is my camera not focusing?

Sony A7R IV

Episode 1645

John from Mount Juliet, Tennessee

John has a Sony A7R and he's having some focusing issues with his lens. Leo says that you can sometimes accidentally switch off autofocus on the lens. So make sure your switch is enabled to AF. Another thing to do is update the lens' firmware. Yes, your lens has firmware. It may be old or even corrupted. So update it. Also, clean the contacts with a QTip and some alcohol. 

Why can't I access my files on my Plex Media Server?

Plex

Episode 1637

Joey from Dundas, Ontario

Joey is having issues with his Plex media server (Plex is a sponsor of TWiT). He can see his media files on the Synology NAS, but he can't access the files at all. Leo says you may have to turn on a sharing file system like SMB. Stop and restart your file server software to be sure it's properly running. Ports may also need to be opened in your router. Check your firewall log to see if those ports are being blocked.

Why Can't I Output Video From iMovie?

iMovie

Episode 1634

Howard from Sherman Oaks, CA

Howard is having trouble with iMovie. He can't share video from it. It's constantly a compressor error. Leo says that iMovie has to render a video file using Apple Compressor. There may be a damaged file. There was an update this week, so check to see if that fixes it. If it doesn't, try uninstalling and reinstalling. Make sure to delete the compressor file and then reinstall it.

How Can I Get Square to Stop Dropping Bluetooth?

Square

Episode 1634

Emily from Altoona, PA

Emily has a store business and she uses Square to process credit card sales. But it keeps disconnecting. Leo says that square uses Bluetooth and if people have their Bluetooth on, it could cause interference. Doctor Mom says hers failed all the time, and it has to be very close to your paired device. Leo says to forget the device and then repair it. Make sure the card reader firmware is updated. ScooterX in the chatroom says that the firmware should be vs. 2.29.6. After that, the next move is to call Square.

Why Can't Our Phones Receive Calls When Traveling to DC?

S8

Episode 1626

Lex from Richmond, VA

Lex and his wife have identical Samsung international phones. But when they travel to Richmond, VA, his wife's phone stops taking and receiving calls. What gives? Leo says it's because he bought an international phone. Each carrier supports different radios. So he can travel to somewhere in the US and those phones won't be supported. Leo recommends going to GSMArena, enter the model number, and it will tell what radios it supports. But his works while her phone doesn't. Leo says it's possible he doesn't have the exact same model, but very close. It could also be a configuration issue.

Why Can't I Update Windows?

Microsoft

Episode 1622

Bruce from San Diego, California

Bruce can't get the latest Windows Update 1903 on his HP laptop. Microsoft says that this BIOS is too out of date and as such, it'll fail and roll back. Is there a way to block it so it won't keep doing it? The problem is, that Microsoft has stopped supporting 1803, which is where Bruce is stuck, and as such, he won't get security updates starting at the end of the year. That's a real concern. He tried putting it on a metered connection and that does stop it, but he's worried about security. He still wants the security updates.

Can a motherboard cause an "amber light of death?"

"Amber Light"

Episode 1621

PJ from Butler, PA

PJ replaced his Windows XP machine with Windows 8.1. But lately, he's gotten the "amber light of death" and it won't boot up. His tech guy says he needs a new computer. But could he replace the motherboard? Leo says it could be a power supply, so swap that out first. If that doesn't work, then check the RAM. It may be that the RAM has become unseated and the computer can't load into it. You also want to be sure that the cables are all connected. PJ replaced the motherboard and it's worked ever since. 

Why is my Universal Power Supply Beeping When I Plug in a New Printer?

Ricoh

Episode 1616

Rob from Tarzana, CA

Rob recently replaced his laser printer. But since he connected it, he gets a beep on his backup power supply. Didn't happen until he plugged in the printer, and when he turns it off, it stops beeping. Leo suspects that the battery may be wearing out and it's pulling too much of a load. As UPS wear, the capacity may go down, and a little extra in wattage can make the UPS choke. Plus, Rob may need to plug it into a different circuit, not a different plug. He might need the next model up.