trouble shooting

Why is the volume so low on my iPhone?

Apple iPhone 7

Episode 1384

Pat from Rancho Cucamonga, CA

Pat did an iOS 10 update with the iPhone 6S and he's found out the volume has been dramatically cut in half. Leo says that it's a widespread issue and sometimes it takes awhile to pinpoint the issue and push out a fix. It may be intentional, Apple deciding the volume is too loud for earbuds. It's more likely an issue in the software. There's a noise cancellation setting in accessibility. He can go to General > Accessibility then disable Phone Noise Cancellation. Many are commenting that fixes the issue. Others say it doesn't. It's worth a try, though.

Why am I getting a blue screen on my computer?

Episode 1191

Dave from Chicago, IL

Dave's wife got a "blue screen," and he thought the monitor was the culprit. Leo says the simple and cheapest solution is to swap out the monitor cable first. If the issue persists, he should try updating the drivers. He can create a bootable thumb drive that will allow him to get into the computer without running the hard drive. He can also do it from a CD. His recovery disc will do this as well. Then if it's a driver, booting to a separate OS would tell him a lot. If it's still blue, then he'll know it's a hardware issue.

Why can't I format the hybrid drive in my Mac?

Episode 1061

Conrad from Los Angeles, CA

Conrad has a Mac and he's having trouble with his hybrid hard drive. He's tried formatting and partitioning it using Disk Utility and he gets an "can't allocate memory" error. Leo says it sounds like a bad hybrid drive. The fact that it's a hybrid drive shouldn't matter because the hybrid part is handled internally by the drive circuitry. It should appear as a single drive to Mac OS X.