Louis is disappointed that this year at South by Southwest they cancelled discussions about Gamergate. He finds it sad that people are cowards and shrink away from internet bullies and trolls. Leo agrees and says that Gamergate came about because hardcore gamers decided that anyone changing gaming, especially women, were the enemy. As such, they've taken to the Internet to bully them online, mostly through Twitter.
Don wants to know if Twitter is a good way to get the attention of Samsung's support people. Leo says it is. The trend was started by a support person at Comcast with "ComCastCares." And everyone has picked up on that trend. It helps to also have "hashtags" (#) which can make it searchable. A good company will pick up on it and take quick action. But companies are now starting to get mean about the bad press they get on social media.