Johnny Jet joins Leo to talk about how everything is opening up now, even in Vegas, where the casinos are all open. They are limiting the number of players at every table, but Johnny says that guests are not wearing masks, even though the employees are. Passengers traveling are also acting as the crisis has passed. Some airlines are enforcing social distancing guidelines and some aren't. The result is this week was the largest spike so far. American Airlines has double miles for tickets bought by Advantage members through September 30th. But Johnny says he's not taking the risk.
Johnny Jet joins Leo to say that while travel is slowly starting to make its way back as the country reopens, he still doesn't think it's a good idea to travel unnecessarily. Johnny also expects a second wave of outbreaks. So now is not the time to travel for fun. Vacation local this year. Johnny also says that airlines are starting to refund tickets with travel vouchers that have no expiration date. Users can also upgrade or change flights with no charges.
In other news, Hertz has filed Chapter 11 bankruptcy.
Johnny Jet is in a big beef with Air Canada after they canceled his flight and refuses to give him a refund. In fact, the Department of Transportation had to announce again that airlines are required to refund the money within 7 days of cancellation. Airlines are also starting to see more activity this week and are now starting to take passenger's temperatures before allowing them to board. In Hong Kong, they tracking passenger movements to be sure they haven't been exposed.
Johnny Jet joins Leo to talk about how to get a refund on a prepaid car rental. First off, Johnny recommends never prepaying, because you'll have a hard time getting it back. Right now, with everything up in the air, it's not worth the hassle. And the savings really isn't that much.
Mike recently found out their cruise had been canceled. The Cruiseline has offered a 120% credit towards a future cruise, or 140% credit if booked by May. Should he book one for the summer? Leo says nobody knows what the world will be like, and the cruise line doesn't want to give cash back. Leo says to take cash if they offer it. And the real question is ... will that cruise line even be around next year? Leo suspects the industry is going to have a serious shake up and the only sure bet is to get the money back.
Johnny Jet joins Leo to talk about when travel will rebound and people will start traveling again. Johnny Jet says it'll be a while and when it is, there will be a ton of precautionary things. Some experts are saying it'll take three years to get back to normal travel. Rapid testing will also become part of travel, where passengers will have to pass a health test before you can board. Passing a test before you enter and exit a country will also likely be normal. Airlines will also be smaller, with fewer flights, and fares more expensive in the long term.
Johnny Jet has had to cancel several travel conferences lately due to the COVID-19 outbreak. Some have been postponed, but Johnny doesn't see how it's happening. There's also a lot of pressure on Las Vegas to reopen. But Johnny says that in spite of the outbreak, there's still almost as much jet travel going on over the US. But according to the TSA, 95,000 people went through security (including airport workers) vs. over 3 million every day.
Johnny Jet says that during the outbreak, American Airlines has been one of the best airlines in helping refund canceled flight fares to their customers. United, by contrast, had to be forced by the DOT to start refunding fares. They are being sued, along with Air Canada, for only offering travel credits. Check out his article - My Experience Calling 5 Different Airlines for Refunds.
Johnny Jet joins Leo to talk about the recent determination by the Department of Transportation that airlines are now required to refund customers if flights are canceled due to the Covid19 outbreak. If they don't, they face prosecution. Check out the Cranky Concierge for his Refund Hunter service.