tracfone

Can I Port My Home Phone Number to a Tracfone?

Tracfone

Episode 1769

Jim from Sioux Falls, SD

Jim as a Tracfone pay as you go phone and wants to know if he can port his home phone to it? Leo says that there is an FCC rule that says you should be able to port your landline to the phone, but you may lose the use of the number during the transfer. That would include 911 service. Also, using a cellphone as your number will have to rely on regional or e911 services, which doesn't know where you are exactly. Also, if you move, you may lose the use of the number because of your geographic location. 

But according to the FCC, you can. 

Why Can't I Use My TracFone?

Tracfone

Episode 1762

Judith from Santa Monica, CA

Judith got a Tracfone and can't get it to activate. It says that it has no minutes, even though her brother paid for unlimited minutes that auto refills every month. what can she do? If her brother can log into his account online, he should be able to see the status of the phone and maybe even activate it directly.  That's how Tracfone saves money, by offering all support on the web, and most of it is self-help.

Can she use an old iPhone 4? Leo says maybe. She can take the SIM card out of the Tracfone and put it in the phone and try that way.

Why does my phone butt dial?

Feature Phone

Episode 1438

Dave from Ridgecrest, CA

Dave has a problem with a Tracfone that "butt dials" 911. What can he do? Leo says that there's a feature in Tracfone that has physical buttons and a lock that prevents them from being depressed when he has it in his pocket. Modern phones solve this problem with lock screens, but Leo says it doesn't always work either because people don't wait until the screen locks before putting the phone in their pocket. It could be that his phone lock is broken.