David heard that Verizon will no longer support 3G data, and as such his older Galaxy S6 mobile phone won't be able to support data. Leo says that's because Verizon is retiring their 3G and CDMA towers. David has some time though, as the retirement isn't scheduled to be concluded until 2022. But eventually, he'll have to upgrade his phone. But Verizon says the limit is the S4 or prior, so the S6 should still be supported for 4G/LTE. And there are a lot of modern phones that are affordable if on a budget. Some as low as $300.
Patty is having issues with coverage in her area, and it's all of a sudden. Leo says that her carrier may have turned off a tower to do maintenance. But it may also be that Patty needs to go into the store and get an updated SIM card since they recently merged with Sprint and turned off that tower. So you need a new T-Mobile Sim. Patty should also consider changing carriers. Word is, that Verizon is better in her area. But it's also the most expensive.
Julie's mom in Buffalo has very poor cellular service. They've tried just about everything. Should she try Verizon? Leo says that it's best to see what the local coverage is. T-Mobile, for instance, is very good in cities, but not in rural areas. Ask her neighbors. Verizon may be better, but they're more expensive. Spectrum, though, uses Verizon's network. In fact, check with MVNOs. They buy cell service in bulk and resell it.
John wants to know if an Alcatel tablet will be good for streaming video. He can get one for cheap from T-Mobile. Leo says the price may indicate a subsidized two-year contract. And if he's going to do that, AT&T is currently offering a free tablet with a two-year commitment. Stream it from the store to see. If he can get it out the door for that price, it'll also work with MINT, an MVNO that offers T-Mobile service for less.
Ryan has an older phone and it won't read his T-Mobile SIM. Leo says that's because the phone doesn't support LTE, just GSM. So it's time to get a new phone. LTE is faster anyway and moving forward, it's the future.
Steve was gifted an iPhone 4 and the carrier is verizon, while his carrier is T-Mobile. Leo says Steve can't use it because the iPhone 4 is a CDMA phone while T-Mobile uses GSM. So it's essentially apples and oranges. It's just not compatible. The new iPhones though are "world phones" and can use various SIMs. Leo says that's where it's going, especially for Verizon because they were ordered by a judge to stop locking their phones to a carrier.
Will T-Mobile and Sprint be merging? Leo says no. The merger is dead since it looks like the FCC wouldn't approve the merger. Pity too. So now, a French company is trying to buy T-Mobile. Leo says that TMobile has great speeds, especially in areas where there isn't a lot of presence. So if the coverage is good in your area, then go for T-Mobile.
Priscilla has a Samsung Galaxy Epic 4G and she loved it, but it's broken and she needs a new phone. She hates Sprint, though. Leo says Sprint is horrible. But then again, they all are. Priscilla wants to get the Samsung Galaxy SIV, but the price on the phone went up by $50 recently, from $199 to $249. She wants to know who she would call about that, Sprint or Samsung. Leo says that since it's a subsidy issue, she would have to go to Sprint about that. They likely just changed their subsidy. Since Priscilla doesn't seem like a very happy Sprint user, Leo suggests looking into T-Mobile.
Chris got a Google Nexus 7 32GB for Christmas. But he's a bit confused about LTE with it. Leo says it should be compatible with AT&T and TMobile, but not Verizon or Sprint. TMobile offers 200MB a month for free, so Leo says he could sign up with them and if he needs more, he can just buy it.