Neil bought the Apple Watch to go along with his new MacBook Pro. He likes that he can pay for his Starbucks coffee with it via Apple Pay. Leo says that while that's cool, it really doesn't save much time because he'd still have to respond to all the prompts about cash back, charge or debit, etc. He may as well pay cash.
Aiden made the switch to a Mac and his Time Capsule takes forever to backup. It works just fine in Windows, though. Leo says there are a number of different protocols, and Windows uses that SMB, which is the default language. Apple uses its own protocol called AFP, which is based on the older AppleTalk. Leo advises going into the settings and turning all the protocols on. That will allow it to use the fastest available.
Tamara has an Apple Time Capsule and every few weeks it requires her to start over again with a new backup. Leo says it's possible that the hard drive inside of the Time Capsule is faulty or failing. Fortunately, she has a secondary backup via iCloud Backup. Leo says that's good news. So she doesn't have to worry about the data on the Time Capsule. Should she just demand Apple give her a new one? Leo says that it may not be a bad device, actually. It could be a network issue. But Leo says to bring it into Apple and talk to a Genius.
Anthony wants to know if Carbonite and Time Machine backs up all user data or just his own? Leo says Time Machine will backup all user data, but he has to be logged in to his account to see it. Leo also thinks he can tell Carbonite to backup all seeable folders in the backup settings. So if he has admin privileges, he can do it. He'll want to go into his user folders to do it.
Ron has a MacBook Pro that he bought in 2012. Lately he's been getting beach balls and crashes. He took it to the Apple Genius and they reformatted the computer. Leo says that's standard because they can't tell at first if it's software or hardware. Restoring the computer to its native state can eliminate a software issue easily. He restored it from the backup they made and now he's having trouble. Leo says it could be a bad backup.
It's probably because the drive has run out of room. Remember that Time Machine keeps multiple backups, so Kathy may just need to delete an old backup or get a larger hard drive.
She's also getting an error that says the drive is read only. Leo says that he's gotten that message as well. If she did a hard shut down, that may cause the read only error to occur. She should try and repair permissions first. It's possible that Kathy will have to start over and rebuild her backup from scratch, though.