Nathan made "the switch" from the iPhone to the Google Pixel 2. He couldn't be happier. Leo says it's a great phone. Nathan ported his number to Google Voice, and it works great on his old number. But can he make Google Voice the default messaging app? Leo says no. He can make Google Hangouts his default messenger, and it'll show up in Google Voice. It'll even work on iOS.
Jane wants to know if it's WhatApp or WhatsApp. Leo says there's an "S," so it's WhatsApp. A clever way of saying "what's up?"
Jane is thinking of getting her first smart phone so she can use WhatsApp to make phone calls. Leo says that WhatsApp identifies users by their phone numbers, not their names. So when people ask to use WhatsApp to make a call, that means they want not only their phone number, but also their contact list. Facebook is doing that to cross reference contacts with Facebook contacts, but you can opt out of it when you sign up.
Doctor Mom calls in to say that Google Hangouts will send a text message to people, but not through Google Voice. So Leo says that makes it like WhatsApp, where it's app centric and can't cross into independent phone numbers via SMS.
Bruce is having issues dialing out with Google Voice. Leo says that if he's changed his ISP lately, that could have caused his issues. But Google has also made some changes to Google Hangouts, where you can only send texts to Google Fi customers through Voice.
Alan is a little league baseball coach and he's trying to create group texts for all parents and players. Everyone gets them except the iPhone users. Leo says that while Apple doesn't support group messaging to Android, Android supports it to iOS. However, there are many different ways to send messages in Android including. If everyone is getting them except one person, it could be that she's got group messaging turned off on her phone, or some setting that blocks it It may be that she disabled receiving MMS because of a flaw that came up last year.
Arvin wants to know how he can get the phone he bought in India to work in the United States for text messaging. Leo says he would need to get the number forwarded to an American carrier, or find a service that will forward text messages to an American number. Google Voice may work, if it's available in India. Anveo is another that Leo uses. He could buy a number from them, use that, and they will forward the text messages to a phone here in the US.
Dave has noticed sometimes his text messages take up to 15 minutes or more to be delivered. Leo says that since Dave is using Verizon, they are using an old system called SMS, which uses cellular to transmit, rather than data. They use it because it's extremely lucrative, rather than using data-based schemes. That's why Apple has bypassed the carrier infrastructure with iMessage.
Bruce is having trouble getting responses with group texting through Verizon. Leo says that happens to his wife as well. Often they arrive a day later, sometimes not at all. Leo says it may be a handshake issue between carriers. It also could be that some people in the group text may be using iMessages with an iPhone. Most users don't realize that when they use iMessage, they're using data and not the SMS system. As such, some just don't get the message because they're on two different networks. The best solution is to go with a data only system like WhatsApp or Facebook Messenger.
John's niece just got an iPod Touch and she wants to message her parents who have Android phones. What are her options? Leo says that Apple has really screwed this up by not making iMessages apps for other platforms like Android. It's a great idea to save money, but Apple has forced users to use the same platform, and it's not possible to text an Android phone with it. That means that they'll have to use a third party messaging app. Leo likes Telegram.
Corral is thinking of switching back to the iPhone after leaving it for Android after the iPhone 3G. He's concerned about sending text messages. Leo says that Apple always uses Messages for SMS. This is a problem for group messaging. But within the Apple ecosystem, it's best. Other options include WhatsApp and Facebook Messenger, and those are platform agnostic. The downside is, everyone has to use them.