Steve needs to upgrade from his old BlackBerry and he wants to know how he can export and save his text messages. Leo says it's possible to save text messages via SIM, but the SIM is very small. He could back up the text messages with the BlackBerry software, as well as third party solutions, but whether they will be legally viable after that is another story. Which is why Leo would recommend keeping the phone and sim as is and get a new SIM for the new phone.
Marti has an old mobile phone from 2010 and is looking to get a new phone, but she wants to be able to get her text messages backed up. How can she do that? Leo says Marti's biggest problem is the age of her phone. There are apps that could possibly do it, like BitPim, but they're buggy. She could forward the texts to herself, or email them to herself.
She could also check to see if she can save texts to her SIM card. If she has that, she could save a few at a time and then move them over. But without a USB connector, Marti's stuck with forwarding her texts and paying for it.
Nuris has an Alcatel phone and her mom is getting weird texts. Leo says that it sounds like someone else is texting her, and it could easily be someone texting the wrong number. Leo has a hunch that T-Mobile has crossed a few wires, and they'll need to fix it.
Leo says there's an app called Pushbullet that will deliver phone notifications to his computer through the web. Ryan needs something that direct his voicemails to his email, though. He has tried Google Voice, and that works for voicemail but not necessarily text messages, because those would default to iMessages on his iPhone. If he can get people to text him to his Google Voice number, then he can check those texts on the web.
Amy is having trouble sending videos to Android with her iPhone 6. Leo says the problem is likely with AT&T and it should be fixable. Text messages are handled with SMS, while video and photos are sent via MMS, or through Apple's Message. So it's likely Amy's MMS is misconfigured. Leo says to talk to a genius at the Apple Store and ask them to fix it.
Alan went to China and wanted to report his experience getting by the great Firewall of China. He used alternate ports with remote desktop and TeamViewer to skirt China's blocking restrictions, and it worked great. Leo says it sounds like China just blocked standard ports used for RDP and not something more sophisticated like Deep Packet Inspection. He was able to use Google and Facebook through his T-Mobile Smartphone. It was a little slow, granted, because it uses a slower EDGE connection for free digital roaming.
Deborah wants to know how she can backup her messages from the iPhone so she can free up her memory. Leo says if she just wants a copy of the data, she can extract it to her computer, but she can't really respond from that. Here are some applications that can save her text messages to her computer:
Terri has a ton of text messages over the last five years on her iPhone that she'd like to get onto her computer. Leo says that it's more than just texts, it's also images. First, Leo says she should backup her phone. Then get a program called iExplorer, by Macroplant. It will not only get her music, but also will allow her to export text messages to PDF, along with images. It'll also save voicemails.
Larry has an elderly friend who has an iPhone. He would like to forward email to his phone and it's not working. Leo says that every phone offers a special address that is the phone number via email. So if he knows the carrier is, he can email him through that phone number. Usually it would be something like "email@example.com" but they're all different. It'll be sent to him as a text message.
Steve bought an HTC Evo 4G with Virgin Mobile and he's having trouble with text messaging through Facebook. When his friend responds, it goes to his iPad, not his phone. Leo says that's probably because they're responding via iMessage. He'll have to delete his phone number from Facebook and then re-register the new one, even if it's the same number.