Marty has a Samsung Galaxy S5 mobile phone and after an update, he can't send pictures to anyone because of a "message size limit reached" error. What can he do other than a hard reset to get it fixed?
Carson bought a Dell XPS 13 laptop and he wants to know if he can send text messages from Windows 10 like the Mac can. Leo says Apple uses Messages and Leo says that Apple has really blown it by not making it cross platform for everyone. Carson can still use SMS text messages, though.
Rick has been getting text messages and his friends are getting text messages from him with a link to a YouTube video on phone hacking. The Apple Geniuses say that's impossible. How can that happen? Has his cellphone been hacked?
Cisco has found a vulnerability similar to the Android text exploit, which could take control of your mobile phone through a text message. Leo says that Apple has released a patch to close the hole before anyone else had discovered it. This affects iOS, watchOS, macOS, and tvOS. Mavericks and Yosemite users don't have a fix yet, though, so those users should disable iMessage until they do. If you can't get past Mavericks because your desktop is too old, turn off iMessages permanently.
Reilly wants to know how to backup his text messages to his computer. For iPhone, PhoneView by eCamm is the way to go. For Android phones, SMS Backup and Restore by Carbonite gets 4 1/2 stars, which is pretty impressive. It will back up his messages to Google Drive or DropBox, and it's free.
What's the difference between SMS and MMS? Leo says that SMS is text, MMS is media/images.
Brandon needs to recover text messages that he deleted from his iPhone 5S. Leo says that if he's deleted a text, there really isn't a way to recover it. However, his carrier will almost certainly have a copy of the message, if it used SMS (the green bubble), so he could try and ask them. He could also look in the Messages (iMessage is the blue bubble) app on his desktop. If he has text messages still on his phone and he wants to get them off, then eCamm has a utility to download them. Another option is the iCloud backup.
Anna has a mobile phone and she's having issues with missing text messages. She's been told a reset will help. Leo says it could and it's not all that bad to do once in awhile. She should just make sure she's backed up all of her images, videos, and music before she does. Apps will just reinstall.
Anna should go into settings, and look for "Backup and Reset." This will backup her settings and apps. Then she can do a factory reset once she logs back into Google. It'll install everything and she'll be back up and running.
Rick has an iPhone that he loaned to a friend and he wants to wipe it, but there are texts on it that he needs. How can he get those off and save them? Leo says that eCamm PhoneView will do it. It costs $30. He can download it to his Mac and it will scan the phone and download messages and data for him to archive.
Daniel can't use his Google Voice number when he signs up for services. Leo says that is right. Some services don't support it. But there is a way around it through GoogleFi. They use Sprint and T-Mobile, and that voice number then becomes an SMS number. Some numbers aren't SMS enabled.
Leslie can send out group text messages, but she can't get replies. Leo says this is because she has an Android phone, and many of her friends have iPhones (they're blue, she's green). So they end up talking to each other via iMessage. Of course, getting an iPhone would solve the issue. It really comes down to who starts the group message, though. If they start a group message via iMessage, Leslie is left out. If she can get everyone to use WhatsApp instead, she'll be fine. But that's kind of a hassle. Or, she can just use her iPad.